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It Help Support Jobs in Georgia (NOW HIRING)

RCS Professional

IT Help Desk Analyst - Atlanta, GA

Marietta, GA · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Respond to incoming calls and emails regarding information technology problems, using help desk ... Communicate with third-party support and PC equipment vendors. * Communicate with vendors on open ...

nLeague

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

Kimley-Horn

Information Technology Analyst

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support on our corporate IT Helpdesk * Install new printers/copiers/plotters and other office equipment * Install and support enterprise applications * Perform data maintenance and data ...

INFT Solutions inc

GA DDS IT Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent ...

University of Georgia

IT Support Specialist

Athens, GA · On-site

  • Retirement

Position Information Classification Title IT Help Desk Professional I FLSA Exempt FTE 1.00 Minimum ... This includes assisting customers with all aspects of desktop support operations, providing support ...

New

PTG

IT Support Services II - Help Desk

Savannah, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...

Kane is Able

IT Support Manager, Help Desk Hybrid

Atlanta, GA · Hybrid

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

Courser

IT Support Services II - Help Desk

Savannah, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.    IT Support Services II-Help Desk We are ...

BEYOND IT SUPPORT LLC

IT Support Technician Level 2

Lilburn, GA · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Work closely with help desk and field technicians to support client needs and share technical ... Comfortable with a variety of IT hardware -- from desktops and laptops to networking devices and ...

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It Help Support information

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

What are popular job titles related to It Help Support jobs in Georgia?

For It Help Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Help Support jobs in Georgia look for?

The top searched job categories for It Help Support jobs in Georgia are:

It Help Support jobs near you
Infographic showing various It Help Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Help Desk Analyst - Atlanta, GA

RCS Professional

Marietta, GA • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Job Description

Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.


We demand people who:

  • Care about our clients
  • Are passionate about what they do
  • Are team players, and willing to help other team members
  • Believe in doing things right the first time
  • Are dedicated to continual improvement
  • Embody positivity


Everyday Duties

  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help desk requests using our ticketing system
  • Respond to incoming calls and emails regarding information technology problems, using help desk software.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
  • Communicate with third-party support and PC equipment vendors.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Provide thorough follow-up on tickets to ensure satisfactory completion


Qualifications

  • Previous help desk experience (2+ years required)
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11
  • Experience with Mac OS X Configuration and troubleshooting
  • Knowledge of Microsoft Active Directory
  • Knowledge of computer hardware
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation
  • Ability to conduct research into a wide range of computing issues as required


Education Requirements: Bachelor's degree


Preferred Certification Requirements:

  • Network +
  • Microsoft certifications a plus


Required Certification Requirements:

  • A +


Job Type: Full-time


Salary + Benefits:

  • $40,000.00 - 50,000.00 /year - based on relevant experience


Some of Our Benefits include

  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!


Please complete the following assessment to be considered for hire: https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881


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