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It Help Desk Technician Intern Jobs in Richardson, TX

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

The Ensign Group Inc

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Contribute to continuous service improvement initiatives and suggest enhancements to IT support ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Contribute to continuous service improvement initiatives and suggest enhancements to IT support ...

Bear Technologies Corporation

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Contribute to continuous service improvement initiatives and suggest enhancements to IT support ...

BEAR Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Contribute to continuous service improvement initiatives and suggest enhancements to IT support ...

smiledoctors

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Looking for a position that makes you smile? We're seeking a Help Desk Technician to join our ... Effectively communicate with IT Team Members * Troubleshoot Patient Management System issues * Set ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

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It Help Desk Technician Intern information

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$15

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How much do it help desk technician intern jobs pay per hour?

As of May 27, 2026, the average hourly pay for it help desk technician intern in Richardson, TX is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician Intern, and why are they important?

To thrive as an IT Help Desk Technician Intern, you need foundational knowledge of computer hardware, operating systems, and basic networking, often supported by coursework or entry-level IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is typically required. Strong communication, problem-solving skills, and patience are essential soft skills for effectively assisting users and managing technical issues. These competencies are crucial for delivering prompt, accurate support and ensuring smooth IT operations for end users.

What types of technical issues will I commonly address as an IT Help Desk Technician Intern?

As an IT Help Desk Technician Intern, you will frequently help users resolve issues related to password resets, software installations, connectivity problems, printer malfunctions, and basic troubleshooting with operating systems. You'll be the first point of contact for employees experiencing technical difficulties, often assisting remotely or in person. This role provides excellent exposure to a range of IT systems and helps develop strong problem-solving and customer service skills, as you’ll collaborate closely with both end-users and more senior IT staff.

What does an IT Help Desk Technician Intern do?

An IT Help Desk Technician Intern assists users with technical issues, such as troubleshooting hardware, software, and network problems. They typically respond to support requests, document solutions, and escalate complex issues to senior staff. This role provides hands-on experience in IT support, helps interns develop problem-solving skills, and offers exposure to common business technologies. Interns often work under the supervision of experienced technicians and may also help with equipment setup and routine maintenance.

What is the difference between It Help Desk Technician Intern vs Help Desk Technician?

AspectIt Help Desk Technician InternHelp Desk Technician
CredentialsTypically pursuing or have completed relevant certifications (e.g., CompTIA A+)Usually possess certifications or equivalent experience
Work EnvironmentInternship setting, often in training or learning phaseFull-time or part-time support role in organizations
ResponsibilitiesAssisting with basic troubleshooting, learning IT support proceduresHandling user issues, troubleshooting hardware/software problems

The main difference is that the It Help Desk Technician Intern is a learning position, often part of an internship program, focusing on gaining experience. In contrast, the Help Desk Technician is a full-time role requiring more experience and responsibility in providing technical support.

What are popular job titles related to It Help Desk Technician Intern jobs in Richardson, TX? For It Help Desk Technician Intern jobs in Richardson, TX, the most frequently searched job titles are:
What job categories do people searching It Help Desk Technician Intern jobs in Richardson, TX look for? The top searched job categories for It Help Desk Technician Intern jobs in Richardson, TX are:
What cities near Richardson, TX are hiring for It Help Desk Technician Intern jobs? Cities near Richardson, TX with the most It Help Desk Technician Intern job openings:
It Help Desk Technician Intern jobs near you
Infographic showing various It Help Desk Technician Intern job openings in Richardson, TX as of May 2026, with employment types broken down into 2% As Needed, 55% Full Time, 35% Part Time, and 8% Contract. Highlights an 64% Physical, 7% Hybrid, and 29% Remote job distribution, with an average salary of $32,933 per year, or $15.8 per hour.
IT HELP DESK TECHNICIAN

IT HELP DESK TECHNICIAN

Mendocino Farms

Plano, TX • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Dallas, TX (Plano Area)
FLSA Status: Non Exempt
Compensation: $50,000 - $60,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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