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It Help Desk Support Associate Jobs in Michigan (NOW HIRING)

TEKsystems

Desktop Support IT Technician

Grand Rapids, MI · On-site

$19 - $22/hr

... Help desk, Support, Help desk support, Troubleshooting, Office 365, Active directory, Windows ... Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer ...

TEKsystems

Desktop Support IT Technician

Grand Rapids, MI · On-site

$19 - $22/hr

... Help desk, Support, Help desk support, Troubleshooting, Office 365, Active directory, Windows ... Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... This role is responsible for providing efficient, professional, and effective IT support by ...

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote ... Knowledge of information technology products and services, including workstation equipment ...

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote ... Knowledge of information technology products and services, including workstation equipment ...

ITC Holdings

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote ... Knowledge of information technology products and services, including workstation equipment ...

Refactor Talent

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local IT support operations in Ann Arbor, Michigan. This individual will directly help with the local facility ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

Direct unresolved issues to the next level of support personnel. * Provide accurate information on ... Associates degree in technology is preferred. * Previous experience in IT is preferred.

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All JobsIt Help Desk Support Associate JobsIt Help Desk Support Associate Jobs in Michigan

It Help Desk Support Associate information

Is a service desk support associate an IT job?

A service desk support associate is an IT job that involves providing technical assistance to users, troubleshooting hardware and software issues, and supporting IT systems. It typically requires knowledge of operating systems, networking, and support tools like ticketing systems, and may involve certifications such as CompTIA A+.

Is help desk support associate a good entry-level IT job?

A help desk support associate is considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of operating systems, hardware, and software, and can lead to advanced roles with certifications like CompTIA A+ or Network+.

What cities in Michigan are hiring for It Help Desk Support Associate jobs?

Cities in Michigan with the most It Help Desk Support Associate job openings:

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI • On-site

Eskatech
See more jobs at Eskatechexternal

$45K - $60K/yr

Full-time

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Field IT Technician Level 2/3 — Multi-Site Retail (Philadelphia)

15+ years in business, Managed IT, CCTV, retail verticals, regulated environments where uptime matters.

Location: Philadelphia, PA (local travel 300 mi radius)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule

Position Overview

We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.

Key Responsibilities

  • Provide proactive support to clients via phone, remote sessions, and onsite visits.
  • Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.
  • Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.
  • Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).
  • Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.
  • Troubleshoot network connectivity, software, and hardware issues.
  • Execute setup of routers, switches, and wireless equipment.
  • Track, document, and escalate issues using ticketing systems.
  • Provide end-user training and onboarding at client sites.
  • Travel to client sites throughout region as needed.

Required Qualifications

  • 2+ years of IT support or field service experience (MSP experience a plus).
  • Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts.
  • Demonstrated experience in:
    • Help desk / technical support
    • Small project management (planning, scheduling, client communication)
  • Excellent troubleshooting, problem-solving, and communication skills.
  • Ability to multitask and work independently in a fast-paced environment.
  • Professional demeanor and strong client relationship skills.
  • Valid driver’s license and reliable vehicle transportation.
  • Ability to travel within a 300 mile radius to support clients on-site when needed.
  • Ability to climb a ladder and lift up to 30 pounds.

Preferred Qualifications

  • Familiarity with managed services tools (RMM/PSA platforms).
  • CompTIA, Microsoft, or related certifications.
  • Knowledge of cloud services, backups, cybersecurity best practices.
  • Previous experience with pre/post-sales client support.

Why Join Us?

  • Opportunity to work on diverse IT environments and grow your skills.
  • Small team environment where your contributions directly impact client success.
  • Exposure to a growth retail vertical, and a real career path.
  • Flexible work-from-home options with travel.
  • Competitive salary and benefits package.