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It Help Desk Manager Jobs in Wareham, MA (NOW HIRING)

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

Community Foundation Services

IT Help Desk

New Bedford, MA · On-site

$24 - $27.25/hr

Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...

Systems Support Corporation

IT Technician

Marshfield, MA · On-site

$50K - $55K/yr

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk ... Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell ...

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

S. banking regulations, cybersecurity standards, and internal IT policies. What's this role about ... Use the Incident Management System to document and manage problems and work requests and their ...

Davin Tech Group

Be Seen First

IT Specialist

Plymouth, MA · On-site

$65K - $80K/yr

Davin Tech Group Davin Tech Group is a managed IT and cybersecurity partner supporting mission ... This is a hands-on role, and sometimes that means getting away from the desk. You may be installing ...

BCS365

IT Field Support Technician

Rockland, MA · On-site

$30 - $38/hr

Help Desk Employment Type: Full Time Location: Rockland, MA Compensation: $30.00 - $38.00 / hour ... Incident Management: Log, track, and update all support incidents in a timely manner using ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Wareham, MA

It Help Desk Manager information

See Wareham, MA salary details

$41K

$91.3K

$142.6K

How much do it help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it help desk manager in Wareham, MA is $91,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $111,600.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Wareham, MA?

The most popular types of It Help Desk jobs in Wareham, MA are:

What cities near Wareham, MA are hiring for It Help Desk Manager jobs?

Cities near Wareham, MA with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Wareham, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $91,286 per year, or $43.9 per hour.

IT Help Desk

Community Foundation Services

New Bedford, MA • On-site

$24 - $27.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Summary
The Help Desk Support candidate will provide first-level support to all employees seeking answers to questions or issues around all technical needs. This role will field support requests by phone, email or web to provide better and immediate support to employees having issues. Candidate will work with other IT team members to coordinate schedules, escalate cases and provide additional assistance as needed.
Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.
Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.
Job Responsibilities & Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Serve as the first point of contact for the Information Technology department's Electronic Health Record (EHR) and Technical teams using phone or electronic ticket system
  • Triage employee technical issues by asking questions and documenting information pertaining to staff concerns
  • Perform troubleshooting using diagnostic techniques to resolve common and Level 1 technical issues
  • Escalate cases which require admin-level access, custom configurations, database edits, or server/network changes
  • Utilize excellent customer service skills when triaging employee issues
  • Lead creation of new hire accounts in all 3rd party and on-premises systems
  • Lead creation of new hire accounts in all EHR environments
  • Lead terminations of employee accounts in all 3rd party and on-premises systems
  • Lead terminations of employee accounts in all EHR platforms and related integrations
  • Assist both EHR and Technical teams with any ongoing projects as needed
  • Recording all interactions involving technical assistance
  • Follow-up and updating staff ticket statuses
  • Manage Help Desk tickets in a timely manner and meet all SLA's
  • Follow-up with employees to ensure issues are resolved
  • Watch for issue trends and report to Director of IT
  • Run diagnostics to resolve customer reported issues
  • Maintain inventory system
  • Other duties as assigned

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Education and Experience
High School diploma or equivalent with technical background or call center experience preferred.
Cultural Competency Qualifications:
  • Awareness of personal attitudes, beliefs, biases, and assumptions about others
  • Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
  • Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
  • Cultural knowledge of key populations that will be served to address disparities in service delivery
  • Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
  • Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required
Must have a valid driver's license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings
Benefits:
  • Benefit eligible at 20+ hours per week
  • Medical - Harvard Pilgrim/HealthPlans Inc.
  • Dental - Unum
  • Vision - EyeMed
  • Wellworks for You (Employee Wellness)
  • 2 weeks' vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
  • 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
  • Flexible spending accounts - save on medical expenses and dependent care!
  • 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
  • 100% Employer paid Life Insurance
  • 100% Employer paid Long Term Disability and AD&D
  • Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
  • Tuition reimbursement - Up to $1,500 per calendar year
  • Professional Licensure reimbursement (LICSW, LMHC)
  • 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.

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