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It Help Desk Manager Jobs in Austin, TX (NOW HIRING)

Prolim Global

Help Desk 1

Austin, TX · On-site

$19.75 - $26.75/hr

... line technology support by answering and responding to inbound calls/emails in a timely and ... information about the customer's issue and determination of the best way to resolve the problem.

PTC

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

Time management and prioritization * Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information ...

Patten Title Company

IT Support Representative

Austin, TX

$21.25 - $29.25/hr

... management and prioritization Cross-functional collaboration Requirements 1-3+ years of experience in IT support or help desk roles. Associate's or Bachelor's degree in Information Technology or ...

PTC

IT Support Representative

West Lake Hills, TX · On-site

$19.75 - $27.25/hr

Time management and prioritization * Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information ...

Hireblazer

Help Desk /Technical Support

Austin, TX · On-site

$19.75 - $26.75/hr

Provides front-line technology support by answering and responding to inbound calls/emails in a ... information about the customer's issue and determination of the best way to resolve the problem.

Knowbility

AccessU 2026 - Virtual Help Desk

Austin, TX · On-site

$18.25 - $24.75/hr

John Slatin AccessU is a four day hybrid conference where tech professionals, content creators ... Virtual Help Desk duties include: * Monitor the Help Slack Channel and ensure all questions are ...

Server@Work

IT Support Desk Engineer

Austin, TX · Hybrid

Server At Work is a SOC 2-audited IT Managed Services Provider serving businesses across Texas and ... The technician will help remotely solve problems with computer hardware, software applications ...

Server At Work, LLC

IT Support Desk Engineer

Austin, TX · On-site

$45K - $50K/yr

Server At Work is a SOC 2-audited IT Managed Services Provider serving businesses across Texas and ... The technician will help remotely solve problems with computer hardware, software applications ...

Server At Work, LLC

IT Support Desk Engineer

Austin, TX · On-site

Server At Work is a SOC 2-audited IT Managed Services Provider serving businesses across Texas and ... The technician will help remotely solve problems with computer hardware, software applications ...

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It Help Desk Manager information

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$134.3K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in Austin, TX is $85,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $105,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Austin, TX? The most popular types of It Help Desk jobs in Austin, TX are:
What cities near Austin, TX are hiring for It Help Desk Manager jobs? Cities near Austin, TX with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Help Desk 1

Help Desk 1

Prolim Global

Austin, TX • On-site

$19.75 - $26.75/hr

Contractor

Posted 11 days ago

Job description

PROLIM (www.prolim.com) is currently seeking  Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 – On Site

Qualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.com

Job description:

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer’s issue and determination of the best way to resolve the problem.

Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.

Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management. 

SKILLS AND QUALIFICATIONS

  • Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
  • Experience working with customers across all levels of technological proficiency.
  • Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • Experience with Active Directory
  • Experience with cloud platforms and technologies like Microsoft Azure
  • A strong desire to grow and advance within an organization with an opportunistic landscape
  • A strong desire to grow and advance within an organization with an opportunistic landscape

OTHER SPECIAL REQUIREMENTS

CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred

Strong preference for temp to hire possibility

About PROLIM

PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.