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It Help Desk Manager Jobs in El Paso, TX (NOW HIRING)

RAIZ FEDERAL CREDIT UNION

IT Help Desk

El Paso, TX

$17.34 - $26.01/hr

Job Overview This position reports to the Computer Operations Manager. This role is that of a ... Information technology Helpdesk team members are the first line of contact for all team members and ...

UpSlope Advisors Inc.

Project Manager

El Paso, TX · On-site

The Project Manager (PM) serves as the primary point of contact between the Contractor and the Government for all matters related to daily contract performance under the JMC IT Help Desk Support ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$15 - $18/hr

In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting the ... Provide end-to-end ownership and ticket management through either direct resolution or escalation ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting the ... Provide end-to-end ownership and ticket management through either direct resolution or escalation ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting the ... Provide end-to-end ownership and ticket management through either direct resolution or escalation ...

Digital Remedy

Assignment Desk Manager

El Paso, TX · On-site

... Desk Manager! Skills and Experience: * Assign and track news crews * Identify and develop daily ... Additional information about Sinclair can be found at www.sbgi.net.The life-blood of our ...

Providencia

Help Desk Support Technician

El Paso, TX

$18 - $24.50/hr

As a IT Helpdesk Technician, you will be responsible for managing tickets, providing resolutions, and keeping the knowledge base up to date. What You'll Do You will work closely with the IT staff and ...

The Providencia Group

Help Desk Support Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a IT Helpdesk Technician, you will be responsible for managing tickets, providing resolutions, and keeping the knowledge base up to date. What You'll Do You will work closely with the IT staff and ...

PARAGON PROFESSIONAL SERVICES LLC

IT Manager

El Paso, TX · On-site

$40.87/hr

About this position: IT Manager Location - El Paso, TX The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are ...

Bering Straits Native Corporation

IT Manager

El Paso, TX · On-site

$40.87/hr

About this position: IT Manager Location - El Paso, TX The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are ...

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It Help Desk Manager information

See El Paso, TX salary details

$35.3K

$78.4K

$122.6K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in El Paso, TX is $78,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $95,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in El Paso, TX? The most popular types of It Help Desk jobs in El Paso, TX are:
What cities near El Paso, TX are hiring for It Help Desk Manager jobs? Cities near El Paso, TX with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you

IT Help Desk

RAIZ FEDERAL CREDIT UNION

El Paso, TX

$17.34 - $26.01/hr

Full-time

Posted 7 days ago

Job description

Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage (previously Teachers Federal Credit Union) since 1936, we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and passionately lead the way. We can’t wait for you to join us.

Job Overview

This position reports to the Computer Operations Manager. This role is that of a problem-solver providing telephone and remote support to the organization’s team members. Information technology Helpdesk team members are the first line of contact for all team members and the information technology department.  Responsible for quickly resolving team members' issues or passing them over to the appropriate team for resolution.  Helpdesk team members are responsible for recognizing patterns of failures and bringing those to management's attention to find a permanent solution.  Success factors will be driven by knowledge of the various technologies and systems used throughout the organization. This role requires someone enthusiastic about educating and assisting our members with our services.

You will be an empowering mentor who will be:

  • A trusted expert
  • A natural communicator
  • A champion for our members and the community
  • A guide through the moments that matter the most to our members

Position Details:

Non-Exempt (Hourly)

12020 Rojas Dr., El Paso, Tx 79936

Pay Range: 

$17.34-$26.01

Skills and Experience
  • High School Diploma or equivalent with associate-level certification such as CompTIA A+ or similar certification and training required.
  • Minimum of 6 months of demonstrated experience in IT helpdesk/desktop support.
  • Strong customer service skills with the willingness to assist others.
  • Must have excellent communication skills, mainly when communicating complex information.
  • Attention to detail.
  • Ability to coordinate with IT and other departments and personnel.
  • Ability to operate network servers and other business equipment

Role Description and Essential Duties

  • Answer calls/emails from team members to resolve first-level support issues.  Document all requests in the service desk ticketing system and ensure tickets are properly classified and assigned to the appropriate resource.  Performs basic troubleshooting and repairs of hardware, software, and network issues. Escalates requests to the proper team member for fast resolution.  Keep team members updated on the status of requests.  Ensures credit union compliance with licensing agreements and updates documentation as needed. 
  • Grants network and systems rights to end users when directed. Assists users in accessing resources. Unlocks user accounts and performs password resets.  Installs user software as directed. Assists in desktop support, helps with software installation, troubleshoots email access, and assists the desktop support team in configuring new devices when needed. Maintain effective lines of communication with the supervisor and managers about ongoing issues. Review and report on service desk tickets to management. Assist in incident reporting and response to appropriate teams.
  • Participate in formal and informal learning opportunities. Remain informed on current technology trends.
  • Proactively collaborate between departments to enhance processes and new partnerships. Maintain good external relations with vendors and community partners.
  • Monitor, remediate, and report any security incidents to management. Follow security policies and procedures, reporting any out-of-policy incidents to management.
  • Compliance with all Bank Secrecy Act (BSA) rules and regulations and the Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
  • Assist with all other duties as assigned or identified.

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