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It Help Desk Associate Jobs in Slidell, LA (NOW HIRING)

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous ...

Eye Care Associates

Front Desk Associate

New Orleans, LA · On-site

$13.50 - $17.25/hr

Position Summary The Front Desk Associate serves as the first point of contact for patients and ... Maintains protected health information in accordance with HIPPA/PHI guidelines * Handles paperwork ...

Saronic Technologies

IT Technician

New Orleans, LA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ... Familiarity with ticketing systems and helpdesk management tools. * Excellent communication and ...

Insperity

IT Manager / Architect

New Orleans, LA · On-site

$100K - $145K/yr

Lead the IT Department's daily operations, providing leadership and oversight for help desk ... Establish and enforce IT governance, policies, standards, and best practices while mentoring IT ...

Insperity

IT Manager / Architect

New Orleans, LA · On-site

$100K - $145K/yr

Lead the IT Department's daily operations, providing leadership and oversight for help desk ... Establish and enforce IT governance, policies, standards, and best practices while mentoring IT ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it help desk associate in Slidell, LA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.93 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Slidell, LA?

The most popular types of It Help Desk jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for It Help Desk Associate jobs?

Cities near Slidell, LA with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Slidell, LA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,643 per year, or $20 per hour.

STUDENT WORKER, IT HELP DESK

Louisiana Supreme Court

New Orleans, LA • On-site

Part-time

Re-posted 11 days ago

Job description

The Louisiana Supreme Court Judicial Administrator's Office is seeking a motivated, self-starting Part-Time Student Worker to join the Court Information Technology Division. This position offers hands-on experience providing first-level technical support for computer hardware, Microsoft Office applications, and other technology needs across various court departments while assisting with general IT and administrative functions under the direction of the Director of IT Services. Candidates must be full-time students at an accredited college or university (minimum 12 undergraduate or 9 graduate credit hours) and be available to work 15-30 hours per week during the academic year, with the opportunity for additional hours during school breaks. Regular work hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. .
  • Supporting PC hardware components, desktop operating system software, and application software (Windows 11, Microsoft Office 365, WordPerfect Office X8, etc.).
  • Monitoring help desk support requests.
  • Providing end user support at various levels of technical and non-technical staff
  • In addition, students may assist the local IT staff with a variety of projects.

Qualifications:
  • Students must have awareness of the PC hardware components, desktop operating system software, application software and some network troubleshooting.
  • Students must have awareness of the PC Industry's current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
  • Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems as well as can research and understand technical documentation, and an understanding of how to apply various technical resources.
  • Ability to perform tasks such as providing operating systems and application software installations and upgrades, virus protection and eradication.
  • Able to interact effectively with management, staff and other court personnel, and work independently, and/or as part of a team.

Requirements:
You should have a passion for both technology and business and pursue an IT-related undergraduate or graduate degree.
Education & Experience
  • High school degree or equivalent
  • Fulltime student (12 hours) at local College or University

Knowledge & skills
  • General knowledge of Microsoft Windows 11
  • General knowledge of Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook)
  • Must have a strong work ethic, organization skills, the desire to learn and is not afraid to ask questions
  • Ability to maintain confidentiality at all times

Working Conditions
  • Most duties performed in usual office conditions with standard office equipment, computer, copier, printer, fax, and phone.
  • Use of computer terminal requiring frequent mental and visual attention; and able to lift\carry ~50lbs servers\power supply

Benefits to Student Work
  • Gain valuable work experience in a fast paced, dynamic IT department that is common in small to medium size businesses.
  • Provide exposure to determine if IT is the right profession for the candidate (i.e. "is this the right job for me").
  • Providing candidate with a valuable networking opportunity potentially leading to a reference and/or future employment.
  • Exposure to a wide variety of technologies and processes.
  • Opportunity to apply classroom knowledge in a real-world scenario.

Suggested majors
  • Computer science
  • Computer and electrical engineering
  • Information technology
  • Mathematics with a minor in information technology
  • Management information systems
  • Telecommunications

EOE/M/F/V/D

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