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It Help Desk Associate Jobs in Edison, NJ (NOW HIRING)

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting ...

F. Schumacher & Co.

Help Desk IT Team Lead

New York, NY · On-site

$95K - $115K/yr

About The Role We're looking for a proactive IT Team Lead to oversee the day-to-day operations of our internal IT helpdesk. You'll manage a small team of IT Support Specialists, handle escalations ...

Layer 7 Consulting

Be Seen First

IT Support Specialist Level 2 - Parsippany, NJ

Parsippany, NJ · On-site

$60K - $65K/yr

... IT help desk, customer service, answering calls and resolving issues remotely Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional ...

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Kith

Help Desk Support Specialist

New York, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Gategroup

Spec, IT Desk Support

Newark, NJ · On-site

$21.96 - $27.45/hr

We're looking for motivated, engaged people to help make everyone's journeys better. The IT ... Modern Desktop Administrator Associate, or ITIL Foundation are an advantage. Work Experience: * 1-3 ...

Flex

IT Support Specialist(Temp)

New York, NY

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...

Gategroup

Spec, IT Desk Support

Newark, NJ · On-site

$21.96 - $27.45/hr

We're looking for motivated, engaged people to help make everyone's journeys better. The IT ... Modern Desktop Administrator Associate, or ITIL Foundation are an advantage. Work Experience: * 1-3 ...

Simplicity Group Holdings

IT Analyst

Summit, NJ · On-site

$55K - $65K/yr

Qualifications: * 2+ years of direct IT / Help Desk experience. * Familiarity with Active Directory ... Associate's Degree or higher preferred. * Ability to lift up to 50lbs for equipment setup; must ...

Flex

IT Support Specialist(Temp)

New York, NY · On-site

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software, account, and connectivity issues. * Handle user-level administration for Google Workspace, Slack, Jira ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Edison, NJ

It Help Desk Associate information

See Edison, NJ salary details

$11

$23

$33

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Edison, NJ is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Edison, NJ? The most popular types of It Help Desk jobs in Edison, NJ are:
What job categories do people searching It Help Desk Associate jobs in Edison, NJ look for? The top searched job categories for It Help Desk Associate jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for It Help Desk Associate jobs? Cities near Edison, NJ with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $49,748 per year, or $23.9 per hour.

Help Desk Field Technician

Cayuse Holdings

Edison, NJ • On-site

$40 - $50/hr

Contractor

Posted 15 days ago

Job description

Overview
Job Title: Help Desk Field Technician
Location: Edison, NJ
Job Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP
Pay Rate: $40-50/hr 1099 / C2C
Contract Length: 12+ Months
Job Summary:
We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, assisting employees with technical problems, and maintaining IT infrastructure. This role requires travel to branch locations for onsite support and installations.
Responsibilities
Key Responsibilities:
Help Desk Support:
  • Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system.
  • Troubleshoot and resolve issues related to Windows-based systems, printers, peripherals, and banking software.
  • Assist users with Microsoft Office, email, VPN, and remote access.
  • Document and track issues in the IT ticketing system and escalate complex problems as needed.

Field Support & Installations:
  • Travel to branch locations for onsite troubleshooting, repairs, and IT setup.
  • Install and configure workstations, printers, networking equipment, and peripherals.
  • Perform basic network troubleshooting (e.g., checking connectivity, patching cables, resetting routers/switches).
  • Assist with new branch openings, IT relocations, and equipment upgrades.

Security & Compliance:
  • Ensure all IT systems comply with financial, security policies and industry regulations.
  • Assist in deploying security patches, antivirus, and updates to endpoints.
  • Enforce best practices for password management, multi-factor authentication (MFA), and secure access.

Qualifications
Qualifications & Skills:
  • 8+ years of experience in IT support, help desk, or field service roles.
  • Strong troubleshooting skills with Windows OS, Active Directory, Office 365, and remote desktop support.
  • Basic knowledge of networking (TCP/IP, switches, routers, Wi-Fi, VPNs).
  • Experience with ticketing systems and IT documentation.
  • Familiarity with financial software, financial applications, or security policies is a plus.
  • Ability to work independently, prioritize tasks, and travel between locations as needed.
  • Strong customer service skills with excellent verbal and written communication.
  • A+ Certification or equivalent experience required; Network+, Security+, or MCP preferred.

Work Environment & Travel:
  • Onsite and fieldwork in branches
  • Must have a valid driver's license and reliable transportation.
  • Ability to lift and carry IT equipment (up to 50 lbs).

Pay Range
USD $40.00 - USD $50.00 /Hr.

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