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It Help Desk Associate Jobs in Allen, TX (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience). * Help Desk/ITIL certification is a plus but not required. Benefits:

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

The Ensign Group Inc

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

Vaco LLC

IT Help Desk Support

Frisco, TX

... associate or bachelor's degree a plus Previous help desk, customer support, or technical support ... You further agree that you have represented information about yourself accurately and have not ...

US Tech Solutions

IT Help Desk Agent

Plano, TX · Hybrid

$16.25 - $21/hr

Ability to learn and apply technical information in a fast-paced, demanding work environment * Ability to follow policies and procedures; attention to detail. About US Tech Solutions: US Tech ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

Dex Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

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How much do it help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk associate in Allen, TX is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk roles, such as troubleshooting common issues and providing basic support, but it does not fully replace IT Help Desk Associates. Human oversight remains essential for complex problems, customer service, and decision-making, making the role still vital in IT support environments. Help desk professionals often use AI tools to enhance efficiency and focus on more technical or personalized support tasks.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What are the most commonly searched types of It Help Desk jobs in Allen, TX? The most popular types of It Help Desk jobs in Allen, TX are:
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It Help Desk Associate jobs near you
IT HELP DESK TECHNICIAN

IT HELP DESK TECHNICIAN

Mendocino Farms

Plano, TX • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Dallas, TX (Plano Area)
FLSA Status: Non Exempt
Compensation: $50,000 - $60,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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