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It Expert Jobs (NOW HIRING)

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

We are hiring an IT Expert - Tier I to be based out of our headquarters in Durham. YOUR ROLE AND LOCATION This position will include providing both remote and on-site IT support for a variety of ...

Net Friends, Inc.

IT Expert - Tier 1

Durham, NC · On-site

$45K - $50K/yr

We are hiring an IT Expert - Tier I to be based out of our headquarters in Durham. YOUR ROLE AND LOCATION This position will include providing both remote and on-site IT support for a variety of ...

Oxy

IT Expert - Power Control Systems

Houston, TX · Hybrid

We are looking for a self-motivated individual to fill the position of IT Expert, Industrial Control System within our IT Power System group based in Houston, TX. This is a hybrid 9/80 role.

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It Expert information

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How much do it expert jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it expert in the United States is $34.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Expert, and why are they important?

To thrive as an IT Expert, you need strong problem-solving abilities, a deep understanding of computer systems, networks, and security, often supported by a degree in computer science or related certifications such as CompTIA, Cisco, or Microsoft. Familiarity with technical tools like network analyzers, virtualization platforms, and systems such as Windows, Linux, and cloud services is crucial. Excellent communication, teamwork, and adaptability help IT Experts translate complex issues and collaborate effectively with both technical and non-technical colleagues. These skills ensure reliable IT infrastructure, effective troubleshooting, and support for organizational technology needs.

What are IT Experts?

IT Experts are professionals who specialize in information technology, providing technical support, managing computer systems, and ensuring the smooth operation of software and hardware within an organization. They may be responsible for troubleshooting technical issues, maintaining networks, implementing security measures, and advising on technology solutions. Their expertise helps businesses stay efficient, secure, and up-to-date with the latest technological advancements.

What is the difference between It Expert vs Network Administrator?

AspectIt ExpertNetwork Administrator
Required CredentialsIT certifications (e.g., CompTIA, Cisco, Microsoft)Networking certifications (e.g., Cisco CCNA, CompTIA Network+)
Work EnvironmentVaries across IT projects, support, and consultingPrimarily in network setup, maintenance, and security
Employer & Industry UsageUsed across multiple industries for IT solutionsCommonly employed in organizations with complex networks
Search & Comparison IntentUnderstanding broad IT rolesFocusing on network-specific responsibilities

While both roles require IT certifications and involve technical skills, an It Expert has a broader scope covering various IT areas, whereas a Network Administrator specializes in managing and maintaining network infrastructure. The choice depends on whether you want a generalist IT role or a network-focused position.

What are some common challenges IT Experts face when supporting multiple departments within an organization?

IT Experts often need to balance competing priorities from different departments, each with unique technical needs and urgency levels. They must communicate effectively with non-technical staff to diagnose and resolve issues, all while maintaining system security and minimizing downtime. Staying current with rapidly evolving technologies and troubleshooting unexpected software or hardware problems are also common challenges. Successful IT Experts use strong organizational and interpersonal skills to manage their workload and foster collaborative relationships across teams.
More about It Expert jobs
What cities are hiring for It Expert jobs? Cities with the most It Expert job openings:
It Expert jobs near you
Infographic showing various It Expert job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 11% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $70,855 per year, or $34.1 per hour.
IT Expert - Tier 1

IT Expert - Tier 1

Net Friends, Inc.

Durham, NC • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Friendly, Tech-Savvy, and Ready to Help? Net Friends is hiring!
Are you passionate about analyzing and solving IT issues for clients? Do you want to be a member of a growing Helpdesk team, working with a specialized group of IT experts responsible for being the first line of customer contact, investigating issues and providing solutions?  If so, please come apply! We are hiring  an IT Expert – Tier I to be based out of our headquarters in Durham. 

YOUR ROLE AND LOCATION

This position will include providing both remote and on-site IT support for a variety of businesses around the triangle. Core business hours are 8:30am - 5:30pm M-F with a rotating after-hours on-call schedule that includes evening and weekend coverage.  The salary range for this position is $45,000 -$50,000.

WHAT WE’RE LOOKING FOR

First and foremost, we would love to find a terrific teammate, able to work in a consistently collaborative manner with our Helpdesk and Operations groups (and beyond). Secondly, there are many tasks that need to be completed by an individual taking full ownership of them through resolution; this role requires a person who can be relied upon to be a primary tech with a passion for providing great customer service on every encounter.

WHAT YOU’LL DO

You will assist in the following duties:

  • Handling all aspects of inbound customer requests during designated shifts via assigned communication queues
  • Performing initial investigations into support requests
  • Being accountable for responding to and meeting our SLA requirements
  • Establishing and maintaining both customer and internal documentation
  • Performing initial (and ongoing) client and situational assessments
  • Providing problem-solving, troubleshooting, and proper escalation of issues
  • Engaging clients and assisting with consultation and basic technology training

TECHNICAL KNOWLEDGE AND SKILLS

  • Proficiency with macOS operating systems and hardware
  • Extensive MS Windows OS professional support experience
  • Windows Server 2012-2022 operating systems
  • Experience using remote control software to provide desktop support
  • Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation
  • Experience troubleshooting technical issues involving all manner of hardware, software, server, network, and data backup configurations
  • Microsoft tools (Azure AD, Microsoft 365, Microsoft Endpoint Manager)
  • Google Workspace administration and support (Gmail, Drive, Calendar, user management, security settings)
  • Accounts, Permissions, and Policies in an Active Directory domain environment

 WHAT YOU BRING TO THE TABLE

  • Professional presentation with an approachable personality
  • Superior customer service skill rooted in happiness from helping people
  • Appropriate spoken and written communication skills, including correct usage of punctuation and grammar
  • Ability to work autonomously, managing your own time to complete tasks and meet deadlines
  • A love of technology and a job well done

 EDUCATION AND EXPERIENCE

  • Two-year associate degree OR 2+ years related experience and/or training, specifically service industry experience and customer support 

WHY SHOULD YOU APPLY?

  • We are an equal opportunity employer
  • Company-paid health, dental, vision, disability, life, and AD&D insurance for employee, and additional health insurance plan options available
  • 401K plan with match
  • Monthly phone, internet, and travel stipend
  • Up to three weeks of flexible Paid Time Off (PTO) in year one of employment, increased to four weeks annually after the first year
  • Five days of Paid Sick Leave (PSL) annually
  • Eight Paid Holidays
  • Professional development resources
  • We believe in work-life balance; you are a [net] friend

SOME FRIENDLY TIPS

Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as your IT expertise. 

We really pay attention to how you introduce yourself in your cover letter. So put your best foot forward!

READY TO BECOME A [NET] FRIEND?

If you think this is a good fit, apply online today. We would love to meet you!

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