It Education Jobs (NOW HIRING)

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

PRIMARY FUNCTION:

Under the direction of the Manager IT Education and/or Supervisor, the IT Education Specialist/Principal Trainer is responsible for the delivery, evaluation, and continuous improvement of effective and efficient training activities, with a primary focus on Epic applications. This position analyzes training needs, develops curriculum, and delivers training using various modalities/technologies to meet individual, project, and organizational goals. The role includes managing Epic-specific build and training environments, collaborating with analysts and subject matter experts, and ensuring alignment of training content with operational workflows and system design.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Participates in and supports the goals and work of the EMR Upgrade & Implementation, working with Information Technology project managers, teams, and leadership to support education needs for the EMR (including Epic) and other technology systems for all levels of users (providers, managers, clinical staff, and office staff).
• Designs, builds, and maintains Epic training environments and training patients in coordination with Epic Application Analysts to ensure alignment between system build and curriculum.
• Consults with Sr. Instructional Designers, Sr. IT Education Specialists, and Principal Trainers in the design, development, and maintenance of Epic Applications training programs and support materials during the transition to Epic.
• Maintains and updates appropriate ServiceNow status and work notes for assigned projects, including Epic-related tasks.
• Researches, understands, and interprets Epic processes, workflows, and terminology to translate technical build into educationally sound materials.
• Participates in Epic build reviews, integrated testing, and workflow validation sessions to ensure training reflects the live environment.
• Facilitates efficient and effective Epic training programs (instructor-led, virtual, and eLearning) for operational and project-based courses, ensuring content meets organizational outcomes, stakeholder expectations, critical behaviors, and educational objectives.
• Tracks and reports Epic training completion and competency outcomes through the Learning Management System.
• Supports the evaluation measurement strategy to measure the value and impact of Epic learning programs, identifying performance improvement opportunities for classroom delivery and post-go-live optimization.
• Participates in Epic project lessons learned activities and contributes to curriculum revisions for optimization and upgrade cycles.
• Provides at-the-elbow EMR go-live and post-go-live support for new implementations, upgrades, and optimization projects.
• Serves as Epic subject matter expert/mentor to new trainers, existing trainers, and cross-application team members.
• Maintains Epic credentialing through continuing education, upgrade training, and proficiency assessments as required by Epic.
• Assists Manager IT Education and IT Education Supervisor with recruitment and selection of new Epic trainers and team members.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in training and development, Organizational Development, or a related area required.
• Two (2) - Four (4) years' experience in adult education and development experience in a project-oriented environment required.
• Current Epic Credentialed Trainer or Epic Principal Trainer status in at least one Epic application required (or must obtain within designated timeframe after hire). Preferred certifications include Willow or Grand Central.
• Experience with Epic training environment build and training patient creation highly preferred.
• Knowledge of, and experience in facilitating educations programs for Epic applications is highly desirable
• Significant experience in curriculum development, classroom training, adult education theories, and strong presentation skills.
• Experience with educational assessment and metric solutions for evaluating effectiveness of training plan.
• Demonstrated excellent verbal, interpersonal and written communication skills.
• Demonstrated ability to work effectively in a diverse group at various levels of the organization.
• Experience in a hospital or healthcare environment.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Skilled in Epic curriculum design, build coordination, and training delivery across diverse user groups.
• Proficient in Epic training environment tools and processes, including creating, maintaining, and troubleshooting training patients and datasets.
• Knowledge of Epic workflows, security, and system navigation for assigned application(s).
• Skilled in group facilitation.
• Skilled in frequent oral presentations, both small and large groups.
• Ability to work independently and as part of a production team. The ability to improvise, inspire, being creative, lead and listen is highly desirable.
• Ability to work with instructional technologies and authoring tools such as Articulate Storyline, Camtasia, Adobe Captivate, and screen capture tools in the development of self-paced / e-learning and blended educational materials including job aids, web-education modules and video demos.
• Knowledge of Kirkpatrick Four Levels of Evaluation strategies aligned with ATD (Association for Talent Development). ATD's Training and Facilitation Certificate is desired.
• Knowledge with corporate Learning Management Systems (e.g. Saba) with managing class rosters.
• Knowledge of Instructional design models (including ADDIE), adult learning theories, E-Learning Strategies, and computer-based training development skills
• Skill with various computer applications: Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Skill in project and time management principles.
• Skill in customer focused service delivery.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/