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It Business Relationship Management Jobs (NOW HIRING)

Simmons Bank

IT Business Partner

Little Rock, AR · On-site

This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The IT Business Partner helps business leaders navigate IT services, connect with the ...

Simmons Bank

IT Business Partner

Fort Worth, TX · On-site

This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The IT Business Partner helps business leaders navigate IT services, connect with the ...

Rentokil

IT Business Partner

Memphis, TN

... The IT Business Partner serves as the primary operational liaison between the Information ... Deep understanding of functional business relationship management principles, software delivery ...

Malibu Boats, LLC

IT Business Analyst

Loudon, TN

This role partners closely with the IT Portfolio Manager, Business Relationship Managers (BRMs), Product/Project Managers, and Software Developers to translate business strategy into well-defined ...

MBI - Malibu Boats, Inc

IT Business Analyst

Loudon, TN · On-site

This role partners closely with the IT Portfolio Manager, Business Relationship Managers (BRMs), Product/Project Managers, and Software Developers to translate business strategy into well-defined ...

Bose Professional

IT Business Analyst

Hopkinton, MA · On-site

$80K - $100K/yr

Dynamics CRM * Jira * SharePoint * Implementation of enterprise business systems Key Traits for ... Position/Title: IT Business Analyst Time Type: Full-time Job Exempt: Yes Pay Rate Type: Salary ...

colonialgroup

IT Business Analyst

Savannah, GA · On-site

The IT Business Analyst - Commercial serves as an innovative and collaborative business partner for ... Review, audit and summarize operational data from CRM, contact center, credit risk, and sales ...

System One

IT Business Analyst

Tulsa, OK · On-site

IT Business Analyst (Mid-Senior Level) Position Summary We are seeking an experienced IT Business ... Experience supporting ERP, CRM, HRIS, Finance, or other enterprise applications. * Knowledge of SQL ...

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It Business Relationship Management information

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$31K

$104K

$171.5K

How much do it business relationship management jobs pay per year?

As of Aug 23, 2026, the average yearly pay for it business relationship management in the United States is $104,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is IT Business Relationship Management?

IT Business Relationship Management (IT BRM) is a role or function that acts as a strategic link between an organization's IT department and its business units. The goal of IT BRM is to ensure that IT services and solutions align with business objectives, deliver value, and foster strong partnerships with stakeholders. BRMs identify business needs, communicate requirements to IT teams, and help prioritize technology initiatives. They also work to improve communication, manage expectations, and resolve conflicts between business and IT. This role is critical for maximizing the return on IT investments and driving business success.

What are the key skills and qualifications needed to thrive as an IT Business Relationship Manager?

To thrive as an IT Business Relationship Manager, you need a solid background in IT management, business analysis, and strategic planning, often supported by a degree in information technology or business and relevant experience. Familiarity with IT service management frameworks like ITIL, relationship management tools, and sometimes certifications such as BRMP (Business Relationship Management Professional) are typical requirements. Exceptional communication, negotiation, and stakeholder management skills help build trust and align IT initiatives with business goals. These skills ensure effective collaboration, drive business value from IT investments, and foster strong partnerships between IT and business units.

How does an IT Business Relationship Manager typically collaborate with IT teams and business stakeholders to drive project success?

An IT Business Relationship Manager (BRM) acts as a strategic liaison, ensuring that IT initiatives align with business objectives. They regularly communicate with business leaders to understand their needs and translate these into technical requirements for IT teams. BRMs facilitate workshops, manage expectations, and help prioritize projects based on business value. This role often requires balancing technical constraints with business priorities, making strong communication and negotiation skills essential. Collaboration is ongoing, with BRMs serving as both advocates for business needs within IT and ambassadors of IT capabilities to the business.

What is the difference between It Business Relationship Management vs IT Business Analyst?

AspectIT Business Relationship ManagementIT Business Analyst
Primary FocusBuilding and maintaining strategic relationships between IT and business unitsAnalyzing business needs and translating them into technical solutions
Required SkillsCommunication, stakeholder management, strategic planningRequirements gathering, process analysis, technical documentation
Work EnvironmentClient-facing, strategic, cross-departmentalProject-focused, technical, collaborative with development teams
CertificationsITIL, CBROG, PMP (optional)CBAP, CCBA, PMI-PBA

While both roles involve understanding business needs, IT Business Relationship Management emphasizes strategic relationship building and aligning IT services with business goals. In contrast, IT Business Analysts focus on analyzing requirements and designing technical solutions. Both roles require strong communication skills and industry knowledge, but their core responsibilities differ in scope and focus.

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What job categories do people searching It Business Relationship Management jobs look for?

The top searched job categories for It Business Relationship Management jobs are:

It Business Relationship Management jobs near you
Infographic showing various It Business Relationship Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $104,013 per year, or $50 per hour.

IT Business Relationship Manager - Commercial

Cristcot

Remote

Full-time

Re-posted 4 days ago

Job description

About Cristcot
We are in the business of addressing the problem within the problem. We focus on the details and connections that other, major pharma companies have left ignored for years. There are better ways, better drugs and better formulations and we will make them a reality by analyzing, understanding and solving the problems within the problems.
Job Summary
Cristcot is seeking an experienced IT Business Relationship Manager - Commercial to serve as the primary IT partner for the Commercial and Medical Affairs organizations. This role will drive alignment between business strategy and technology capabilities, enabling effective commercialization and operational excellence through the planning, delivery, governance, and continuous improvement of Commercial technology solutions.
The role will have immediate responsibility for supporting Salesforce Life Sciences Cloud capabilities across Sales, Marketing, and Medical functions, as well as overseeing integrations and related business applications.
The successful candidate will combine strong business relationship management, technology delivery, vendor management, and regulated life sciences experience. This individual must be able to operate effectively in a growing organization that relies on external partners and service providers to support commercialization and business operations.
Primary Relationships
  • Within Cristcot: The IT Business Relationship Manager will collaborate closely with, Commercial leadership, Sales, Marketing, Medical Affairs. Regulatory Affairs, Quality Assurance, Legal and Compliance, Finance, Data and Analytics, and Information Technology.
  • Outside Cristcot: The IT Business Relationship Manager will engage with commercialization and business service partners, software vendors, implementation and integration partners, consultants, managed service providers

Primary Job Responsibilities
The IT Business Relationship Manager - Commercial will serve as the primary IT partner to Commercial and Medical Affairs, aligning business needs with technology solutions and managing the Commercial application portfolio and roadmap. The role will oversee the delivery, integration, and optimization of Salesforce Life Sciences Cloud and related platforms, support the transition to Veeva PromoMats, and lead cross-functional initiatives with internal teams and external partners. This individual will ensure systems are compliant, secure, and aligned with business priorities while driving user adoption, process improvement, and effective technology governance.
The activities of the IT Business Relationship Manager - Commercial will include, but are not limited to:
Business Relationship Management
  • Serve as the primary IT relationship manager for Commercial and Medical Affairs.
  • Develop a strong understanding of business strategies, operational processes, product launch priorities, and technology needs.
  • Translate business objectives and requirements into practical, scalable, and supportable technology solutions.
  • Develop and maintain the Commercial technology roadmap in alignment with organizational priorities.
  • Provide technology recommendations that improve business performance, user experience, compliance, and operational efficiency.

Commercial Platforms and Applications
  • Provide IT oversight for Salesforce Life Sciences Cloud capabilities supporting Sales, Marketing, and Medical functions.
  • Coordinate enhancements, integrations, releases, support activities, and platform optimization.
  • Support the current promotional materials review and approval platform and associated business processes.
  • Partner with Commercial, Medical, Regulatory, Quality, and Legal stakeholders to prepare for and lead the future migration to Veeva PromoMats.
  • Ensure Commercial platforms are integrated appropriately with data, analytics, content, identity, and other enterprise systems.

Project and Portfolio Leadership
  • Lead Commercial technology initiatives from business case development and requirements definition through implementation, validation, deployment, and support.
  • Prioritize initiatives based on business value, risk, regulatory requirements, resource availability, and launch timelines.
  • Develop project plans, budgets, resource requirements, status reporting, and risk mitigation strategies.
  • Coordinate cross-functional business, IT, vendor, and partner resources.
  • Provide clear project and portfolio updates to business and IT leadership.

Vendor and Partner Management
  • Manage relationships with software vendors, implementation partners, consultants, and managed service providers.
  • Establish clear roles, responsibilities, service expectations, escalation paths, and delivery standards.
  • Monitor vendor performance, project deliverables, budgets, timelines, and service levels.
  • Coordinate issue resolution and escalation across internal and external teams.
  • Ensure externally delivered solutions align with Cristcot architecture, security, compliance, and support requirements.

Governance, Compliance, and Documentation
  • Partner with Quality Assurance, Regulatory, Legal, Compliance, and business stakeholders to ensure Commercial systems meet applicable regulatory and company requirements.
  • Support computer system validation and assurance activities where required.
  • Participate in change control, release management, incident management, risk management, access management, and periodic system review processes.
  • Maintain appropriate system documentation, procedures, work instructions, business requirements, test evidence, and support materials.
  • Ensure systems and data are managed in accordance with applicable privacy, security, data integrity, records retention, and electronic records requirements.

Adoption, Support, and Continuous Improvement
  • Serve as the primary IT escalation point for Commercial and Medical Affairs application issues.
  • Coordinate user acceptance testing, training, communications, and change management.
  • Monitor user feedback, system performance, support trends, and adoption.
  • Identify opportunities to simplify processes, improve data quality, reduce manual work, and enhance platform value.
  • Support reporting, dashboards, analytics, and data-driven decision-making across Commercial and Medical Affairs.

Skills and Qualifications:
  • Bachelor's degree in information technology, Computer Science, Information Systems, Business, or related discipline.
  • 7+ years of experience supporting Commercial, Medical Affairs, or related functions within the pharmaceutical, biotechnology, or life sciences industry.
  • Experience serving as an IT Business Relationship Manager, IT Business Partner, Product Owner, or similar business-facing technology role.
  • Equivalent combinations of education, training, and relevant professional experience will also be considered. Candidates without a Bachelor's degree may qualify with a minimum of 12+ years of progressive experience in pharmaceutical and/or biotechnology information technology, business relationship management, or related disciplines demonstrating comparable knowledge and expertise.
  • Strong understanding of pharmaceutical Commercial, Medical, Marketing, Sales, promotional review, and product launch processes.
  • Experience implementing, supporting, or governing Salesforce CRM platforms; experience with Salesforce Life Sciences Cloud is strongly preferred.
  • Experience with promotional materials review and approval platforms, preferably Veeva PromoMats, Vodori, or similar solutions.
  • Demonstrated experience leading enterprise application implementations, integrations, enhancements, and platform migrations.
  • Experience working with external commercialization partners, software vendors, consultants, and managed service providers.
  • Knowledge of regulated life sciences requirements, including GxP, computer system validation, electronic records, data integrity, privacy, and security.
  • Strong project management, vendor management, stakeholder engagement, communication, and change management skills.
  • Ability to manage multiple priorities and operate effectively in a fast-paced, growing organization.
  • Experience supporting pharmaceutical product launches is strongly preferred.
  • Ability to travel 10-15%.
Cristcot logo

About Cristcot

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

11 - 50 Employees

Headquarters location

Concord, MA, US

Year founded

2008

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