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TITLE: IT Specialist III

POSITION OBJECTIVE: This position exists to provide frontline technical support and assist with the administration, maintenance, and continuous improvement of the organization’s IT systems, infrastructure, cybersecurity, and cloud services. The IT Specialist III supports end users, helps maintain secure and reliable technology operations and contributes to automation and AI initiatives while developing technical expertise in an enterprise IT environment.  The IT Specialist III is responsible for advanced technical support, systems administration, cloud infrastructure management, cybersecurity operations, and IT automation initiatives. This role requires an experienced IT professional capable of independently managing complex technical environments, leading projects, mentoring junior staff, and driving operational improvements across the organization.

QUALIFICATIONS:

• Bachelor’s degree in information technology, computer science, cybersecurity, or related field preferred
• 4 - 7+ years of progressively responsible IT experience
• Strong experience with Microsoft 365, Active Directory, Entra ID, Intune, Azure, networking, and systems administration
• Experience supporting enterprise infrastructure, cybersecurity, and cloud environments
• Proficiency with scripting and automation tools such as PowerShell or Python
• Experience with virtualization, backup solutions, endpoint management, and security tools preferred
• Strong analytical, troubleshooting, organizational, and communication skills
• Ability to independently manage projects and prioritize multiple responsibilities
• Relevant certifications such as CompTIA, Microsoft, Azure, or cybersecurity certifications are a plus
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
• Capable of effectively managing job-related stress and fostering productive workplace interactions

JOB RESPONSIBILITIES:

End-User Support

• Provide advanced technical support for desktops, laptops, printers, phones, VPN, and Microsoft 365 applications
• Troubleshoot and resolve complex hardware, software, network, and access-related issues
• Lead onboarding/offboarding processes and user account administration
• Develop and deliver technical documentation and end-user training
• Serve as escalation point for critical technical issues

Infrastructure & Cloud

• Administer Active Directory, Entra ID, and Intune for enterprise user and device management
• Manage Azure infrastructure, cloud services, and DevOps-related environments
• Monitor, maintain, and optimize network infrastructure including routers, switches, and firewalls
• Analyze network logs and system performance to improve reliability and security
• Manage server infrastructure including backups, patching, updates, and disaster recovery planning
• Lead infrastructure, network, firewall, and cloud implementation projects
• Coordinate with vendors, managed service providers, and cross-functional IT teams

Cybersecurity

• Support enterprise cybersecurity operations including monitoring, phishing prevention, MFA enforcement, endpoint protection, and compliance initiatives
• Implement and maintain security policies, procedures, and technical safeguards
• Participate in incident response, vulnerability remediation, and security audits
• Promote cybersecurity awareness and best practices throughout the organization

Automation & AI

• Develop automation scripts to support IT operations, reporting, and system administration
• Assist with AI-related initiatives including evaluation, implementation, and management of generative AI platforms
• Support automation and workflow improvement initiatives utilizing AI technologies

General

• Maintain accurate IT asset inventory, system documentation, and operational procedures
• Mentor junior IT staff and provide technical guidance
• Participate in strategic IT planning and continuous improvement initiatives
• Provide occasional after-hours support for maintenance, upgrades, or critical incidents
• Stay up to date with emerging trends and technologies in the IT field
• Perform other duties as assigned

PHYSICAL ACTIVITY REQUIRED FOR THIS POSITION:

• Ability to lift and move IT equipment when needed