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It Associate Jobs in Boston, MA (NOW HIRING)

Emerson Hospital

IT Support Specialist

Concord, MA · On-site

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Berkshire Bank

IT Systems Analyst

Boston, MA · On-site

$52K - $90K/yr

Education: • Associate's Degree in Computer Science or Business, or comparable work experience ... of information technology • Excellent analytical and problem-solving skills • Strong ...

MKS Instruments, Inc.

IT Support Analyst

Andover, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

MKS Instruments, Inc.

IT Support Analyst

Wilmington, MA

$60K - $100K/yr

Associate's degree in computer science information systems or related field. * 4+ years of experience in onsite IT end user support. Additional experience in lieu of degree requirement. Related IT ...

CarGurus

IT Service Desk Analyst

Boston, MA

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Provide informal technical guidance and mentoring to Tier 1 (Associate IT Support Analyst) staff. * Review complex escalations with Tier 1 to reinforce troubleshooting skills and reduce repeat ...

Lendbuzz

IT Help Desk Specialist (Boston)

Boston, MA · On-site

Required : • Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) • 1-2 years of experience in IT help desk, desktop support, or technical support ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

Associate's degree in IT, Computer Science, or related field, or equivalent work experience. * 2+ years of experience in helpdesk, desktop, or IT support. * Proficiency with Windows 10/11 and the ...

Humana

IT Project Manager

Boston, MA · Hybrid

$107K - $126K/yr

Become a part of our caring community The IT Project Manager will serve as a critical partner to ... Associate benefits are designed to encourage personal wellness and smart healthcare decisions for ...

Humana

IT Project Manager

Boston, MA · Hybrid

$107K - $126K/yr

Become a part of our caring community The IT Project Manager will serve as a critical partner to ... Associate benefits are designed to encourage personal wellness and smart healthcare decisions for ...

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Showing results 21-40

All JobsIt Associate JobsIt Associate Jobs in Boston, MA

It Associate information

See Boston, MA salary details

$14

$32

$60

How much do it associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it associate in Boston, MA is $32.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $38.12 per hour, depending on experience, location, and employer.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Boston, MA? The most popular types of It jobs in Boston, MA are:
What are popular job titles related to It Associate jobs in Boston, MA? For It Associate jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching It Associate jobs in Boston, MA look for? The top searched job categories for It Associate jobs in Boston, MA are:
What cities near Boston, MA are hiring for It Associate jobs? Cities near Boston, MA with the most It Associate job openings:
It Associate jobs near you
Infographic showing various It Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $66,668 per year, or $32.1 per hour.

IT Support Specialist

Emerson Hospital

Concord, MA • On-site

$20 - $22/hr

Full-time

Posted 27 days ago

Emerson Hospital rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

97th of 1,056 rated hospitals

Job description

IT Support Specialist
Job Summary
Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility forsupport of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.
Job Functions
  • Receives, logs, triages, repairs and routes support calls.
  • Provides end user support and technical issue resolution
  • Troubleshoots/repairs personal computer based system access software and security software.
  • Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
  • Isolates cable problems at the desktop.
  • Customizes personal computer configurations to enhance performance.
  • Administration of Intranet, ticketing and other Service Desk support systems
  • Setup and configuration of laptops and PCs
  • Perform creation of new accounts
  • Maintains and supports patient rights to care, privacy, and respect.
  • Assists with project execution
  • Participates in the on call program and carries a pager.
  • Other duties as assigned.

Skills
  • Above average communication skills (written and oral).
  • Ability to troubleshoot and resolve or escalate computer problems.
  • Highly motivated and able to take initiative.
  • Ability to interact positively with medical staff under difficult conditions.
  • Knowledge of Microsoft operating systems and PC hardware.

Education and Experience
  • Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.
  • Minimum of one (1) year of experience providing end user desktop support.

What Emerson Hospital employees say

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