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It Assistant Jobs in Waterloo, IA (NOW HIRING)

Core BTS

IT/OT Systems Administrator

Oelwein, IA · On-site

$32 - $40/hr

The ideal candidate is a hands-on IT professional with experience supporting desktop systems ... Support Windows-based systems, Active Directory, and user access administration. * Assist with ...

Collabera

Administrative Assistant

Waterloo, IA · On-site

$17.75 - $24/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Waterloo IA 50704 Job Title Administrative Assistant Duration ...

Corporate Technologies LLC

Account Manager

Cedar Falls, IA · On-site

$45K - $55K/yr

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions ... * Assist with challenging client requests or issue escalations as needed. * Prepare and present ...

Collabera

Development Engineer II

Waterloo, IA · On-site

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Serve as support to external laboratories and assist aftertreatment accelerated aging and ash ...

Westbrook Acres

Registered Nurse (RN) - LTC

Gladbrook, IA · On-site

$1.8K/wk

... ll assist you with it. Client Details Address 605 Garfield St City Gladbrook State IA Zip Code 50635 Job Board Disclaimer TLC Nursing Associates, Inc. is an equal-opportunity employer and fully ...

Ranews Companies LLC

Quality Tech Lead

Allison, IA · On-site

Record scrap and develop cost analysis. * Assist with the inspection of incoming raw material (Pre ... Responsible for PPAP information and paperwork and all that it entails, including but not limited ...

Mercy

Medical Assistant - Pediatrics

Oelwein, IA

$16.75 - $21.50/hr

Louis Mercy Pediatrics O'Fallon 2223 Technology Drive, Suite 10, O'Fallon, MO Full-Time | 40 Hours ... Collect and document patient information regarding health status and concerns. * Prepare patients ...

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It Assistant information

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$38

How much do it assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it assistant in Waterloo, IA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.22 per hour, depending on experience, location, and employer.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
More about It Assistant jobs

What are the most commonly searched types of It jobs in Waterloo, IA?

The most popular types of It jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for It Assistant jobs?

Cities near Waterloo, IA with the most It Assistant job openings:

It Assistant jobs near you
Infographic showing various It Assistant job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $46,492 per year, or $22.4 per hour.

IT Training & Knowledge Management Specialist

Cedar Falls, IA • On-site

First Bank
51 - 200 employees
Learn more about First Bankexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Are you passionate about technology, helping others succeed, and finding ways to improve business processes? Then the IT Training & Knowledge Management Specialist would be a great fit for you! In this role, you'll combine technical expertise, software administration, employee training, user support, and process improvement to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank.
Duties include:
Training, Documentation & Communication
  • Develop and maintain IT training materials, videos, user guides, and procedures.
  • Serve as administrator for documentation programs and systems and train users on proper utilization.
  • Establish documentation standards and templates for organizational consistency.
  • Manage annual reviews and updates of documented procedures.
  • Provide technology onboarding, setup assistance, and training for new employees.
  • Communicate software enhancements, process changes, and weekly technology tips to staff.

Knowledge Management & Process Improvement
  • Maintain and enhance The Vault to ensure information is organized, current, and easy to locate.
  • Support business process reviews and continuous improvement initiatives.
  • Create and maintain data process maps and workflow documentation.
  • Assist departments in identifying opportunities to improve efficiency and technology utilization.

Technology Support & Strategic Initiatives
  • Monitor, coordinate, and work IT support tickets and resolve issues as they arise.
  • Assist with technology asset inventory management and tracking.
  • Provide backup support for select OnBase functions and reporting.
  • Identify and support implementation of AI solutions that improve organizational effectiveness.
  • Assist with annual Business Continuity Plan (BCP) reviews and updates.
  • Coordinate cybersecurity awareness training and communications.
  • Support employee education and adoption of technology and security best practices.

Other:
  • Stay knowledgeable and up to date on information technology related topics.
  • Responsible for ensuring high-quality customer service is provided to both internal and external customers.
  • Other duties as assigned.

To be best prepared for this position, excellent communication, organizational, and customer service skills are essential. Strong technical writing, problem-solving, and time management skills will help you excel. An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required. Experience creating training materials, technical documentation, or knowledge management resources is preferred. Banking experience is helpful but not required.
First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.
Apply online today!
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