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Information Technology Assistant Jobs in Waterloo, IA

Core BTS

IT/OT Systems Administrator

Oelwein, IA · On-site

$32 - $40/hr

The ideal candidate is a hands-on IT professional with experience supporting desktop systems ... Support Windows-based systems, Active Directory, and user access administration. * Assist with ...

Collabera

Administrative Assistant

Waterloo, IA

$17.75 - $24/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Industry Manufacturing Work Location Waterloo IA 50704 Job Title Administrative Assistant Duration ...

Corporate Technologies LLC

Account Manager

Cedar Falls, IA · On-site

$45K - $55K/yr

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions ... * Assist with challenging client requests or issue escalations as needed. * Prepare and present ...

Corporate Technologies LLC

Account Manager

Cedar Falls, IA · On-site

$45K - $55K/yr

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions ... * Assist with challenging client requests or issue escalations as needed. * Prepare and present ...

Collabera

Development Engineer II

Waterloo, IA

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Serve as support to external laboratories and assist aftertreatment accelerated aging and ash ...

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Information Technology Assistant information

See Waterloo, IA salary details

$11

$22

$38

How much do information technology assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for information technology assistant in Waterloo, IA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.22 per hour, depending on experience, location, and employer.

What is the job of an information technology assistant?

As an information technology assistant, your job is to troubleshoot and repair computers for a business or government agency. IT assistants frequently install new hardware and software, configure existing systems to meet the organization's needs, return defective products to vendors, negotiate prices on new equipment, and monitor network use. You may also help prepare department budgets, replace equipment while following an upgrade schedule, and evaluate the relevance of emerging technology. When working for the government, you may be asked to participate in emergency response and remain at work in spite of evacuations. Some IT assistants are on-call for support outside of regular hours.

What are the key skills and qualifications needed to thrive as an information technology assistant, and why are they important?

To thrive as an Information Technology Assistant, you need a solid understanding of computer hardware, software troubleshooting, and network basics, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with help desk ticketing systems, operating systems (Windows, macOS), and basic networking tools is typically required. Strong problem-solving skills, attention to detail, and effective communication set standout candidates apart in this role. These skills are crucial for efficiently resolving technical issues, supporting organizational productivity, and ensuring smooth IT operations.

How does an information technology assistant typically collaborate with other departments within an organization?

Information Technology Assistants often work closely with various departments to resolve technical issues, set up new hardware or software, and ensure smooth operation of IT systems. They may assist in onboarding new employees by configuring workstations and user accounts, and frequently communicate with non-technical staff to troubleshoot problems or provide basic IT training. This role requires strong communication skills and the ability to translate technical concepts into easy-to-understand terms, fostering effective collaboration across teams.

What is the difference between Information Technology Assistant vs Network Technician?

AspectInformation Technology AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft Office certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice settings, help desk supportData centers, network infrastructure sites
Job FocusGeneral IT support, hardware/software troubleshootingNetwork setup, maintenance, troubleshooting

While both roles support IT operations, an Information Technology Assistant provides broader technical support within an organization, whereas a Network Technician specializes in network infrastructure and connectivity issues. The roles often overlap in certifications and work environments, but their primary focus differs, making each suited for specific IT career paths.

What is the easiest information technology assistant job to get?

Entry-level IT assistant positions that require basic computer skills, such as help desk support or hardware setup, are generally the easiest to obtain. These roles often require minimal certifications and focus on customer service and troubleshooting, making them accessible for beginners.
More about Information Technology Assistant jobs

What are the most commonly searched types of Information Technology jobs in Waterloo, IA?

The most popular types of Information Technology jobs in Waterloo, IA are:

What job categories do people searching Information Technology Assistant jobs in Waterloo, IA look for?

The top searched job categories for Information Technology Assistant jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Information Technology Assistant jobs?

Cities near Waterloo, IA with the most Information Technology Assistant job openings:

Information Technology Assistant jobs near you
Infographic showing various Information Technology Assistant job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,492 per year, or $22.4 per hour.

IT/OT Systems Administrator

Core BTS

Oelwein, IA • On-site

$32 - $40/hr

Contractor

Posted 16 days ago

Job description

Title: IT/OT Systems Engineer I – (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

 

Position Overview

Our Client is seeking an IT/OT Systems Engineer I to serve as the primary onsite technology resource for our Oelwein manufacturing and distribution facility. This role supports both traditional IT infrastructure and operational technology (OT) systems that keep plant operations running efficiently.

The ideal candidate is a hands-on IT professional with experience supporting desktop systems, networks, servers, and manufacturing technology environments. Acting as the face of IT for the facility, this individual must be comfortable troubleshooting issues independently while collaborating with enterprise infrastructure, systems, network, and OT teams.

 

Key Responsibilities

IT Infrastructure & End User Support

  • Provide onsite support for PCs, laptops, printers, scanners, and endpoint devices.
  • Troubleshoot hardware, software, network, and connectivity issues.
  • Support Windows-based systems, Active Directory, and user access administration.
  • Assist with workstation deployments, imaging, hardware refreshes, and asset management.

 

Network & Systems Administration

  • Support local servers, virtual environments, and infrastructure technologies.
  • Assist with network troubleshooting, switch replacements, and connectivity issues.
  • Monitor and maintain technology assets, equipment rooms, and network closets.
  • Partner with enterprise infrastructure teams on upgrades, implementations, and support initiatives.

 

IT/OT & Manufacturing Technology Support

  • Support devices and systems connected to manufacturing and operational technology environments.
  • Assist in troubleshooting plant-floor technology and warehouse operations systems.
  • Coordinate with OT, operations, and engineering teams to resolve technology issues impacting production.

 

Project & Documentation Support

  • Participate in infrastructure and plant technology projects.
  • Support deployment of new technologies and operational improvements.
  • Maintain documentation, procedures, configurations, and support records.

 

Required Qualifications

  • 3+ years of experience supporting enterprise IT environments.
  • Experience supporting Windows operating systems and end-user technologies.
  • Hands-on experience with networking fundamentals, switches, and connectivity troubleshooting.
  • Knowledge of Active Directory administration.
  • Experience supporting PCs, printers, and general IT infrastructure.
  • Strong troubleshooting, customer service, and problem-solving skills.
  • Ability to work independently with minimal supervision.

 

Preferred Qualifications

  • Systems Administration experience.
  • VMware or virtual server environment experience.
  • Linux administration experience.
  • Manufacturing, warehouse, or industrial environment experience.
  • Exposure to Operational Technology (OT) systems.
  • Experience with network monitoring tools such as WhatsUp Gold.
  • Understanding of industrial networking and plant-floor technologies.

 

Ideal Candidate

We're looking for a versatile IT professional who enjoys hands-on technical work and can support a broad range of technologies, from desktop and printer support to network troubleshooting, infrastructure projects, and manufacturing technology systems.

This role is ideal for someone with a background as a:

  • Systems Administrator
  • Infrastructure Engineer
  • Network Administrator
  • IT Operations Engineer
  • Manufacturing IT Support Engineer
  • Senior Desktop Support Engineer
  • IT/OT Support Specialist