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It Assistant Jobs in Washington (NOW HIRING)

Zolon Tech

Service Desk Support

Quantico, VA · On-site

This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT ...

GRB

IT Specialist

Alexandria, VA · On-site

$25 - $35/hr

GRB is seeking an IT Operations Specialist to support the day-to-day maintenance of IT systems and ... Database administration - Perform database administration and management. Assist in facilitating ...

Eliassen Group

IT Coordinator

Chevy Chase, MD · On-site

$30 - $35/hr

Monitor departmental spending and assist with budget tracking and monthly expense reporting. * Support purchasing activities for hardware, software, and IT services and manage vendor relationships.

KOJU Tech Solutions

Principal IT Architect

Reston, VA · On-site

Serve/function as technical resource for departmental and company wide IT solutions * Advise and assist the customer in the efforts to execute the architecture development and oversight in day to day ...

Zolon Tech

Service Desk Support

Washington, DC · On-site

This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT ...

Advanced Radiology

CT Tech Assistant

Annapolis, MD · On-site

$18 - $23/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Smithsonian Institution

IT Specialist

Washington, DC · On-site +1

$70K - $91K/yr

... assist with licensing renewals and replacements. * Perform research and provide oversight of ... IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participate in ...

RadNet

CT Tech Assistant

Annapolis, MD · On-site

$18 - $23/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

CT Tech Assistant

Annapolis, MD · On-site

$18 - $23/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Smithsonian Institution

IT Specialist

Washington, DC · On-site +1

$70K - $91K/yr

... assist with licensing renewals and replacements. * Perform research and provide oversight of ... IT (security, applications, LAN/WAN, customer support, audio/video, etc.); participate in ...

RadNet

CT Tech Assistant

Annapolis, MD · On-site

$18 - $23/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

RadNet

CT Tech Assistant

Annapolis, MD · On-site

$18/hr

Greet, register, collect copays, and verify all patient information. Assist team members by ... technologists with patients * Demonstrates competency regarding the need to safeguard patient ...

Dovel Technologies, Inc

IT Advisory Manager

Mclean, VA · On-site

$110 - $150/hr

Requesting, obtaining, reviewing, and analyzing a variety of artifacts to assist in executing IT controls testing such as security plans, SOPs, system screenshots, and system configuration settings*

USM

IT Analyst

Reston, VA · On-site

Job Title: IT Analyst Location: Reston, VA Contract Length: 6 months + Citizenship: US, GC, GC/EAD ... Provide input into best practices for the respective business area * Assist with evaluating and ...

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Showing results 21-40

All JobsIt JobsIt Assistant JobsIt Assistant Jobs in Washington

It Assistant information

See Washington salary details

$12

$25

$44

How much do it assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for it assistant in Washington is $25.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.68 per hour, depending on experience, location, and employer.

What is an IT assistant?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What are the key skills and qualifications needed to thrive as an IT assistant?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

Are there low entry IT assistant jobs?

Yes, entry-level IT assistant positions often require minimal experience and may only need basic knowledge of computer hardware, software, and troubleshooting. These roles typically offer on-the-job training and can serve as a starting point for a career in IT, with some positions requiring certifications like CompTIA A+.

Which IT assistant job is easiest to get into?

Entry-level IT assistant positions are generally the easiest to obtain, often requiring minimal prior experience and basic technical skills such as troubleshooting, hardware setup, or software support. These roles may also accept relevant certifications like CompTIA A+ and typically have lower educational requirements, making them accessible for beginners entering the IT field.
More about It Assistant jobs

What are the most commonly searched types of It jobs in Washington?

The most popular types of It jobs in Washington are:

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For It Assistant jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Assistant jobs in Washington look for?

The top searched job categories for It Assistant jobs in Washington are:

What cities in Washington are hiring for It Assistant jobs?

Cities in Washington with the most It Assistant job openings:

It Assistant jobs near you
Infographic showing various It Assistant job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,402 per year, or $25.7 per hour.

Service Desk Support

Zolon Tech

Quantico, VA • On-site

Other

Posted 20 days ago

Job description

Service Desk Support

Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk‐up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission‐critical environment with strict service‐level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.

Responsibilities: Provides remote and telephonic Tier 1/2 support for the Client headquarters ticket pool (~56K–60K tickets/year). Resolves user account, application, hardware, and software incidents via the FBI ITSM platform. Must maintain a 4.5/5.0 customer satisfaction rating.

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote desktop tools proficiency ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred) Account management, user provisioning, access/permissions troubleshooting Strong customer service skills are essential

Shift/Hours: Core hours 9:00 am–3:00 pm local; standard 8-hr workday; set schedules cover all shifts; limited weekend support for imaging/VIP/SIOC as needed.

Location: Quantico, VA (On-Site) Clearance: TS with SCI Eligibility Polygraph

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