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Issues Management Jobs in Massachusetts (NOW HIRING)

Director, Data Management

Waltham, MA · Hybrid

$205K - $230K/yr

Establish and monitor vendor performance through defined KPIs, quality metrics, timelines, issue management, and governance meetings. * Oversee the design, build, validation, testing, deployment, and ...

Crisis and issues management in regulated industries. * Change management strategy and execution. * Use of technology and AI to optimize communications activities, with an understanding of the impact ...

Crisis and issues management in regulated industries. * Change management strategy and execution. * Use of technology and AI to optimize communications activities, with an understanding of the impact ...

Showing results 41-60

Issues Management information

See Massachusetts salary details

$14

$63

$114

How much do issues management jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for issues management in Massachusetts is $63.29, according to ZipRecruiter salary data. Most workers in this role earn between $48.32 and $74.04 per hour, depending on experience, location, and employer.

What is issues management?

Issues management is the process of identifying, monitoring, and addressing concerns that could affect an organization’s reputation, operations, or objectives. Professionals in this field proactively detect emerging issues, assess their potential impact, and develop strategies to mitigate negative effects. This often involves coordinating communication, engaging stakeholders, and implementing crisis plans to protect the organization’s interests.

What are the key skills and qualifications needed to thrive in issues management, and why are they important?

To excel in Issues Management, you need strong analytical skills, crisis communication abilities, and experience in public relations or corporate communications, often supported by a relevant degree. Familiarity with media monitoring tools, social listening platforms, and content management systems is commonly required. Exceptional problem-solving, strategic thinking, and interpersonal skills help professionals anticipate, address, and resolve sensitive issues efficiently. These competencies are vital to protecting an organization's reputation and ensuring timely, effective responses to emerging challenges.

What are some typical challenges faced by professionals in issues management, and how can they be effectively addressed?

Issues Management professionals often encounter challenges such as rapidly evolving situations, high-pressure decision-making, and the need to coordinate responses across multiple departments. Balancing transparency with confidentiality and ensuring consistent messaging can also be demanding. To address these challenges, it is essential to maintain clear communication channels, stay updated on emerging trends, and develop strong relationships with key stakeholders. Leveraging collaborative tools and regular scenario planning can further enhance the team's ability to respond effectively.

What is the difference between Issues Management vs Risk Analyst?

AspectIssues ManagementRisk Analyst
Primary FocusIdentifying, managing, and resolving current issues affecting projects or operationsAssessing and analyzing potential future risks to prevent problems
Skills & CertificationsCommunication, problem-solving, stakeholder management; certifications like PMP or CAPMData analysis, risk assessment, statistical skills; certifications like PMI-RMP or FRM
Work EnvironmentCorporate, project teams, crisis management settingsFinancial institutions, consulting firms, corporate risk departments

Issues Management focuses on handling existing problems to minimize impact, while Risk Analysts proactively identify and evaluate potential future risks. Both roles require analytical skills and certifications, but their core objectives differ: immediate resolution versus future prevention.

What are popular job titles related to Issues Management jobs in Massachusetts?

For Issues Management jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Issues Management jobs in Massachusetts look for?

The top searched job categories for Issues Management jobs in Massachusetts are:

Infographic showing various Issues Management job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $131,635 per year, or $63.3 per hour.

Associate Director of External Communications (Litigation)

Cooley

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago


Key responsibilities

  • Lead and manage a team of communications professionals responsible for media relations and reputation-building efforts.

  • Develop and execute external communications strategies to support business priorities and highlight the firm's capabilities.

  • Serve as a spokesperson, advise firm leaders on media strategy, and provide crisis communications counsel.


Job description

Associate Director of External Communications (Litigation)

Cooley is seeking an Associate Director of External Communications for Litigationto join the Communications team.

Position summary: Working closely with the Director of Communications, firm leadership, the broader communications team and other business functions, the Associate Director of External Communications - Litigation will help shape and execute strategic external communications programs that enhance, differentiate and protect the department's and Cooley's reputation. The role will lead proactive media relations and reputation-building efforts across the department, helping to bring Cooley's perspective and client work to the forefront of the business, technology and legal developments shaping the innovation economy. Duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

  • Lead and manage a team of in-house and agency communications professionals responsible for building and maintaining relationships with influential media
  • Work closely with the Department Chair and litigation practice leadership to develop communications strategies that support business priorities, strengthen Cooley's position in key markets and highlight the distinctive capabilities of the firm, its practices and lawyers
  • Oversee the strategic direction of the awards and recognitions program for the department, including prioritization, processes and the development of key submissions
  • Write and edit press releases, media pitches, talking points, statements and other firm communications
  • Develop and maintain reporting, policies, protocols and resources that support a coordinated and effective external communications function
  • Identify and shape compelling stories around the department, its clients and its lawyers, particularly across the industries and issues driving the innovation economy
  • Lead proactive external communications campaigns that position Cooley litigation lawyers as authoritative voices through earned media, social media, thought leadership and content promotion
  • Serve as a spokesperson and primary point of contact for media inquiries
  • Advise firm leaders and lawyers on media strategy, reputation management and sensitive or high-profile matters
  • Provide crisis communications counsel, media training and interview preparation
  • Develop messaging, media strategies, anticipated questions and responses, and other communications materials

Team leadership and management:

  • Serve as mentor to direct reports
  • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies
  • Support business professional development and continued educational opportunities
  • In collaboration with immediate supervisor and HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
  • Perform other duties as assigned or required

Skills and experience:

Required:

  • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • Ability to work extended and/or weekend hours, as required
  • Ability to travel, as required
  • Minimum 8 years' direct experience (e.g., communications, public relations experience with B2B clients and at a management level) with 4+ years' management experience (some at the senior level preferred)
  • Bachelor's degree preferably in English, Journalism, Communications, Marketing, Business or related field
  • Experience operating at a level beyond current role expectations, providing strategic leadership, influencing key decisions, and guiding team direction
  • Experience leading people and teams, including hiring, employee development, work assignment, performance management, coaching and corrective counseling
  • Strong working knowledge of and contacts within National print, broadcast and online media. Strong handle on financial markets and business concepts and related subject matter
  • Experience with crisis and issues management communications
  • Understanding of digital marketing, social media strategies, and content creation best practices

Preferred:

  • Experience working in a law firm, professional services, PR agency environment, and/or in government service/political realms
  • 10+ years applicable experience strongly preferred

Competencies:

  • Strong executive presence and ability to build credibility and trust with partners on strategy and execution of communications objectives
  • Excellent written and verbal communication skills
  • Exceptional writing skills and strong attention to detail
  • Ability to lead others in developing and executing on initiatives and large-scale projects
  • Ability to motivate others and build effective and cooperative work teams
  • Strong interpersonal skills with ability to negotiate challenging situations and grasp internal politics
  • Judicious, fast-thinking and able to excel in a fast-paced environment
  • Ability to consistently meet deadlines, including self-set and multi-tasked
  • Ability to develop professional relationships both internally (with department members, lawyers and firm business professionals) and externally (with industry/regional associations, etc.)
  • Ability to simplify complex legal and business information into clear, accessible communication

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.

EOE.

The expected annual pay range for this position with a full-time schedule is $200,000 - $240,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 25 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.