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Irs Contact Representative Jobs (NOW HIRING)

Instant Serve LLC

Tax Manager - Real Estate

Woodbury, NY · On-site

$140K - $160K/yr

... of contact for clients, IRS, and state agencies. This role is based in Woodbury, NY, with ... Communicate directly with existing clients, colleagues, management, and IRS representatives on ...

Blueprints

Foster Care Caseworker

Washington, PA · On-site

$20.58/hr

The Caseworker will Represent Blueprints within the social services community and serves as a ... Monitor participant progress through regular contact, collaboration with treatment teams, and ...

Blueprints

Foster Care Caseworker

Washington, PA · On-site

The Caseworker will Represent Blueprints within the social services community and serves as a ... Monitor participant progress through regular contact, collaboration with treatment teams, and ...

Blueprints

Foster Care Caseworker

Washington, PA · On-site

The Caseworker will Represent Blueprints within the social services community and serves as a ... Monitor participant progress through regular contact, collaboration with treatment teams, and ...

County of Sonoma, CA

LAFCO Executive Officer

Santa Rosa, CA · On-site

$158K - $192K/yr

Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution ... Benefits described herein do not represent a contract and may be changed without notice. 01 To be ...

COMMUNITY NATIONAL BANK

Senior Accountant

Seneca, KS

$64K - $81K/yr

... IRS deadlines are met, and custody accounts are maintained as transactions or events occur. Major ... Professionalism while representing CNB (onsite, professional and community events and via ...

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Irs Contact Representative information

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$31.5K

$47.9K

$72.5K

How much do irs contact representative jobs pay per year?

As of Aug 18, 2026, the average yearly pay for irs contact representative in the United States is $47,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What is an IRS Contact Representative?

IRS Contact Representatives are customer service professionals who assist taxpayers by answering questions and resolving issues related to tax accounts, returns, payments, and notices. They communicate with the public primarily by phone, providing guidance on IRS procedures, tax laws, and available payment options. Their role is crucial in helping taxpayers understand their obligations and resolving any discrepancies or concerns. Contact Representatives also document interactions and may refer complex cases to other IRS specialists. This position requires strong communication skills and a solid understanding of IRS policies and tax regulations.

What are some common challenges IRS Contact Representatives face when handling taxpayer inquiries, and how are they supported in resolving them?

IRS Contact Representatives often encounter complex tax questions and occasionally deal with frustrated or anxious taxpayers. One common challenge is interpreting tax regulations clearly while maintaining professionalism and empathy during high-pressure situations. To support representatives, the IRS provides extensive training, access to knowledge bases, and collaborative team structures where colleagues and supervisors are available for guidance. Regular coaching and feedback sessions also help representatives improve their communication skills and stay updated on policy changes.

What are the key skills and qualifications needed to thrive as an IRS Contact Representative, and why are they important?

To thrive as an IRS Contact Representative, you need strong knowledge of tax laws, excellent customer service abilities, and typically a background in accounting or finance. Familiarity with IRS systems, tax preparation software, and case management tools is essential. Outstanding communication, active listening, and problem-solving skills help build rapport and resolve taxpayer inquiries efficiently. These competencies ensure accurate information delivery, effective issue resolution, and positive public interactions with the IRS.

What is the difference between Irs Contact Representative vs Irs Revenue Officer?

AspectIrs Contact RepresentativeIrs Revenue Officer
Required CredentialsIRS certification, high school diploma or equivalentBachelor's degree often preferred, IRS training
Work EnvironmentOffice setting, customer service calls, remote work possibleField and office work, often more independent
Employer & Industry UsageIRS, government agencyIRS, government agency
Common Search & ComparisonCustomer service, taxpayer assistanceTax collection, enforcement

The main difference is that Irs Contact Representatives primarily assist taxpayers with inquiries and provide customer service, while Irs Revenue Officers focus on tax collection and enforcement actions. Both roles require IRS-specific training and work within the same government agency, but they differ in responsibilities and work environment.

Can you work remotely for the IRS Contact Representative?

IRS Contact Representatives typically work in IRS offices and in-person interactions are common, but some remote work opportunities may be available depending on the agency's current policies and the role's requirements. Candidates should review specific job postings for remote work options and ensure they meet the necessary qualifications and security clearances.

How long is IRS contact representative training?

IRS Contact Representative training typically lasts about 4 to 6 weeks and includes classroom instruction on tax laws, customer service skills, and IRS procedures. Trainees also complete on-the-job training to gain practical experience before working independently.
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What states have the most Irs Contact Representative jobs?

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What job categories do people searching Irs Contact Representative jobs look for?

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Irs Contact Representative jobs near you
Infographic showing various Irs Contact Representative job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $47,900 per year, or $23 per hour.

Activity Security Representative (ASR) II

GDIT

Ogden, UT • On-site

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Security Operations

Job Qualifications:

Skills:

Facility Security, Physical Security, System Security

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

The Activity Security Representative (ASR) II's primary function is to provide multi-disciplined security support to a customer's facility and organization. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

Performance shall include:

  • Classification reviews of inbound and outbound correspondence

  • Assist in the maintenance of a document accountability database and associated correspondence

  • Processing inbound and outbound classified mail and receipt records

  • Perform destruction of classified materials

  • Process magnetic media for accountability

  • Reproduction support for classified materials

  • Maintain various daily logs for a variety of administrative functions associated with document control

  • Assist in the processing of inbound data and outbound data transfer files

  • Transfer electronic data files to internal customers

  • Maintain an extensive customer database point of contact listing

  • Assist with researching, processing, filing, and maintaining inbound and outbound visit notices

  • Escort facility visitors and maintains associated logs

  • Assist in the preparation of facility access control badges

  • Conduct entry and exit inspections

  • Assist in the maintenance of facility access control entry systems, to include visitor control

  • Perform data entry to the Personnel Access Security System database and maintain all customer sponsored billets and quota information

  • Assist in maintaining personnel security files for all personnel of the supported element

  • Follow and enforce the customer's Standard Operating Procedures

  • Provide support for the security awareness and education programs

  • Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Senior Security Representative

  • Participate in Air Force SAP security compliance inspections of government organizations and industry

  • Implement Top Secret Control for accountable material and associated correspondence

  • Prepare and/or process inbound and outbound classified mail, faxes, courier packages and receipts

  • Prepare, process, and/or review Program Access Request (PARs) for accuracy and access eligibility

  • Execute Special Access Program Nomination Process Questionnaires

  • Conduct Defense Central Index of Investigations (DCII, Defense Infrastructure Security for Systems (DISS) and SAPNP reviews of candidates being submitted for SAP access

  • Perform data entry and record checks in the Air Force Access Data System (AFADS) and maintains all customer sponsored personnel access information current

  • Perform indoctrinations


Experience:

  • 3+ years related experience

  • SAP experience required


Education:

  • Bachelor's degree (Desired) Bachelor's degree counts as four years of experience, Associate's degree in related area counts as two years of experience.

Education Experience Equivalents:

  • Security Fundamentals Professional Certification (SFPC) counts towards 1 years of experience

  • Special Program Security Certification (SPSC) counts towards 1 years of experience

  • Maximum equivalent experience for SPED Certifications is no more than 3 years

Security Clearance:

  • Current - TS/SCI

  • Able to obtain TS/SCI with poly

Desired Qualifications:

  • Thorough Operations Security and Physical Security Knowledge

  • Experience in assisting and guiding the interpretation of security classification guides, classification and declassification decisions

  • Experience assisting with SCIF operations and construction

#AirforceSAPOpportunities

The likely salary range for this position is $73,965 - $98,785. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA UT Ogden

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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