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Irs Contact Representative Jobs (NOW HIRING)

W3Global Inc.

Tax Manager

Cranford, NJ · Hybrid

$100K/yr

Own a portfolio of clients and serve as the primary point of contact * Review tax returns including ... Handle IRS notices and represent clients in IRS communication and calls Qualifications * CPA or EA ...

Marsh & McLennan

Client Service Representative I

Greenville, SC · On-site

$14 - $19.25/hr

Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via ... Document customer contact completely within client management system. * Ensure all business results ...

GDIT

Activity Security Representative (ASR) I

Ogden, UT · On-site

$64K - $83K/yr

Maintain an extensive customer database point of contact listing. * Assist with researching ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

GDIT

Activity Security Representative (ASR) I

Ogden, UT · On-site

$64K - $83K/yr

Maintain an extensive customer database point of contact listing. * Assist with researching ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

GDIT

Activity Security Representative (ASR) I

Ogden, UT · On-site

$64K - $83K/yr

Maintain an extensive customer database point of contact listing. * Assist with researching ... IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers ...

Mercer France

Client Service Representative I

Greenville, SC · On-site

$14 - $19.25/hr

Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via ... Document customer contact completely within client management system. * Ensure all business results ...

Oliver Wyman

Client Service Representative I

Greenville, SC · On-site

$14 - $19.25/hr

Determine coverage and pay out based on IRS guidelines. Educate plan participants verbally and via ... Document customer contact completely within client management system. * Ensure all business results ...

Sandra Tapia CPA PLLC

Enrolled Agent

Pasadena, TX · On-site

$40/hr

Represent clients in audits and other taxrelated matters before the IRS. * Stay up to date with the ... Cultivate and maintain strong relationships with clients, serving as their primary point of contact ...

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Irs Contact Representative information

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$31.5K

$47.9K

$72.5K

How much do irs contact representative jobs pay per year?

As of Sep 15, 2026, the average yearly pay for irs contact representative in the United States is $47,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What is an IRS Contact Representative?

IRS Contact Representatives are customer service professionals who assist taxpayers by answering questions and resolving issues related to tax accounts, returns, payments, and notices. They communicate with the public primarily by phone, providing guidance on IRS procedures, tax laws, and available payment options. Their role is crucial in helping taxpayers understand their obligations and resolving any discrepancies or concerns. Contact Representatives also document interactions and may refer complex cases to other IRS specialists. This position requires strong communication skills and a solid understanding of IRS policies and tax regulations.

What are some common challenges IRS Contact Representatives face when handling taxpayer inquiries, and how are they supported in resolving them?

IRS Contact Representatives often encounter complex tax questions and occasionally deal with frustrated or anxious taxpayers. One common challenge is interpreting tax regulations clearly while maintaining professionalism and empathy during high-pressure situations. To support representatives, the IRS provides extensive training, access to knowledge bases, and collaborative team structures where colleagues and supervisors are available for guidance. Regular coaching and feedback sessions also help representatives improve their communication skills and stay updated on policy changes.

What are the key skills and qualifications needed to thrive as an IRS Contact Representative, and why are they important?

To thrive as an IRS Contact Representative, you need strong knowledge of tax laws, excellent customer service abilities, and typically a background in accounting or finance. Familiarity with IRS systems, tax preparation software, and case management tools is essential. Outstanding communication, active listening, and problem-solving skills help build rapport and resolve taxpayer inquiries efficiently. These competencies ensure accurate information delivery, effective issue resolution, and positive public interactions with the IRS.

What is the difference between Irs Contact Representative vs Irs Revenue Officer?

AspectIrs Contact RepresentativeIrs Revenue Officer
Required CredentialsIRS certification, high school diploma or equivalentBachelor's degree often preferred, IRS training
Work EnvironmentOffice setting, customer service calls, remote work possibleField and office work, often more independent
Employer & Industry UsageIRS, government agencyIRS, government agency
Common Search & ComparisonCustomer service, taxpayer assistanceTax collection, enforcement

The main difference is that Irs Contact Representatives primarily assist taxpayers with inquiries and provide customer service, while Irs Revenue Officers focus on tax collection and enforcement actions. Both roles require IRS-specific training and work within the same government agency, but they differ in responsibilities and work environment.

Can you work remotely for the IRS Contact Representative?

IRS Contact Representatives typically work in IRS offices and in-person interactions are common, but some remote work opportunities may be available depending on the agency's current policies and the role's requirements. Candidates should review specific job postings for remote work options and ensure they meet the necessary qualifications and security clearances.

How long is IRS contact representative training?

IRS Contact Representative training typically lasts about 4 to 6 weeks and includes classroom instruction on tax laws, customer service skills, and IRS procedures. Trainees also complete on-the-job training to gain practical experience before working independently.

What cities are hiring for Irs Contact Representative jobs?

Cities with the most Irs Contact Representative job openings:

What states have the most Irs Contact Representative jobs?

States with the most job openings for Irs Contact Representative jobs include:

What are popular job titles related to Irs Contact Representative jobs?

For Irs Contact Representative jobs, the most frequently searched job titles are:

Irs Contact Representative jobs near you
Infographic showing various Irs Contact Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,900 per year, or $23 per hour.

Tax Manager

Cranford, NJ • Hybrid

W3Global Inc.
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about W3Global Inc.external

$100K/yr

Full-time

Re-posted 29 days ago

Job description

Job Summary
Tax and advisory firm serving high-net-worth individuals and complex client groups across multiple entities.

We operate with a high-touch, concierge-level approach and are focused on delivering precision, clarity, and an elevated client experience.

This is a hybrid position based in Cranford, NJ and requires the ability to reliably commute to the office as needed.

We are seeking a Tax Manager to take ownership of client delivery, ensure high-quality work, and manage tax workflows across a portfolio of clients.

This role sits between the preparation team and firm leadership and is responsible for ensuring that all work is complete, accurate, and aligned before final review.

The ideal candidate is proactive, detail-oriented, and comfortable managing both technical work and client relationships in a fast-paced environment.

Responsibilities

  • Own a portfolio of clients and serve as the primary point of contact

  • Review tax returns including 1040, 1120, 1120S, and 1065

  • Ensure all work is complete, accurate, and ready prior to final review

  • Manage timelines, deadlines, and expectations across multiple clients

  • Proactively communicate with clients and keep them informed

  • Identify missing information, risks, and issues early

  • Oversee workflow across multiple engagements and ensure timely delivery

  • Support and guide team members to maintain quality and consistency

  • Coordinate with offshore and internal team members on deliverables

  • Handle IRS notices and represent clients in IRS communication and calls

Qualifications

  • CPA or EA designation required, with the ability to independently handle IRS communication.

  • Required experience with CCH Axcess with the ability to operate independently

  • Strong experience in tax preparation and review

  • Experience managing multiple clients and deadlines

  • Proven ability to communicate directly with clients

  • Strong attention to detail and ability to catch issues early

  • Ability to take ownership and operate independently

Experience:

  • CCH Axcess: 2 years (Required)

License/Certification:

  • CPA or EA designation (Required)

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs