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Irs Contact Representative Jobs (NOW HIRING)

FIS

Representative Senior, BPS Client Contact

Denver, CO · On-site

$70K - $119K/yr

Job Title Representative Senior, BPS Client Contact (Qualified Plan Document Analyst) Intro: At FIS ... IRS, ERISA, and applicable regulatory guidance Collaborate with internal stakeholders including ...

alliantgroup LP

Associate Attorney

Houston, TX · On-site

Develop, evaluate and implement defense strategies and represent clients in all IRS and state ... Serve as the main point of contact between clients and taxing authority and provide exceptional ...

Government of the Virgin Islands

$35K/yr

The Revenue Representative is also in contact with the IRS to exchange data and liaison with officials on a range of technical issues. FACTOR 8 - PHYSICAL DEMANDS There are no physical demands. The ...

University of Miami

Sr. Gift Services Representative

Miami, FL · On-site

$18.50 - $25.25/hr

The incumbent will serve as primary contact for all departments and areas within the division and ... Posts transactions following University of Miami policies and procedures including IRS regulations ...

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Irs Contact Representative information

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$31.5K

$47.9K

$72.5K

How much do irs contact representative jobs pay per year?

As of Sep 14, 2026, the average yearly pay for irs contact representative in the United States is $47,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What is an IRS Contact Representative?

IRS Contact Representatives are customer service professionals who assist taxpayers by answering questions and resolving issues related to tax accounts, returns, payments, and notices. They communicate with the public primarily by phone, providing guidance on IRS procedures, tax laws, and available payment options. Their role is crucial in helping taxpayers understand their obligations and resolving any discrepancies or concerns. Contact Representatives also document interactions and may refer complex cases to other IRS specialists. This position requires strong communication skills and a solid understanding of IRS policies and tax regulations.

What are some common challenges IRS Contact Representatives face when handling taxpayer inquiries, and how are they supported in resolving them?

IRS Contact Representatives often encounter complex tax questions and occasionally deal with frustrated or anxious taxpayers. One common challenge is interpreting tax regulations clearly while maintaining professionalism and empathy during high-pressure situations. To support representatives, the IRS provides extensive training, access to knowledge bases, and collaborative team structures where colleagues and supervisors are available for guidance. Regular coaching and feedback sessions also help representatives improve their communication skills and stay updated on policy changes.

What are the key skills and qualifications needed to thrive as an IRS Contact Representative, and why are they important?

To thrive as an IRS Contact Representative, you need strong knowledge of tax laws, excellent customer service abilities, and typically a background in accounting or finance. Familiarity with IRS systems, tax preparation software, and case management tools is essential. Outstanding communication, active listening, and problem-solving skills help build rapport and resolve taxpayer inquiries efficiently. These competencies ensure accurate information delivery, effective issue resolution, and positive public interactions with the IRS.

What is the difference between Irs Contact Representative vs Irs Revenue Officer?

AspectIrs Contact RepresentativeIrs Revenue Officer
Required CredentialsIRS certification, high school diploma or equivalentBachelor's degree often preferred, IRS training
Work EnvironmentOffice setting, customer service calls, remote work possibleField and office work, often more independent
Employer & Industry UsageIRS, government agencyIRS, government agency
Common Search & ComparisonCustomer service, taxpayer assistanceTax collection, enforcement

The main difference is that Irs Contact Representatives primarily assist taxpayers with inquiries and provide customer service, while Irs Revenue Officers focus on tax collection and enforcement actions. Both roles require IRS-specific training and work within the same government agency, but they differ in responsibilities and work environment.

Can you work remotely for the IRS Contact Representative?

IRS Contact Representatives typically work in IRS offices and in-person interactions are common, but some remote work opportunities may be available depending on the agency's current policies and the role's requirements. Candidates should review specific job postings for remote work options and ensure they meet the necessary qualifications and security clearances.

How long is IRS contact representative training?

IRS Contact Representative training typically lasts about 4 to 6 weeks and includes classroom instruction on tax laws, customer service skills, and IRS procedures. Trainees also complete on-the-job training to gain practical experience before working independently.

What cities are hiring for Irs Contact Representative jobs?

Cities with the most Irs Contact Representative job openings:

What states have the most Irs Contact Representative jobs?

States with the most job openings for Irs Contact Representative jobs include:

What are popular job titles related to Irs Contact Representative jobs?

For Irs Contact Representative jobs, the most frequently searched job titles are:

Irs Contact Representative jobs near you
Infographic showing various Irs Contact Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,900 per year, or $23 per hour.

Representative Senior, BPS Client Contact

Jacksonville, FL • On-site

FIS
IT Services • 10K+ employees
Learn more about FISexternal

$70K - $119K/yr

Full-time

Retirement

Re-posted 26 days ago

FIS Global rating

7.4

Company rating: 7.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Job Description

Job Title
Representative Senior, BPS Client Contact (Qualified Plan Document Analyst)

Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role
You will analyze, interpret, and draft retirement plan documents to ensure compliance with regulatory requirements and alignment with client objectives. You will partner with cross-functional teams and clients to design, review, and maintain qualified plan documentation across its lifecycle. This includes supporting complex events such as plan mergers, conversions, and restatements. Success in this role is defined by accuracy, compliance adherence, and the ability to translate technical requirements into clear documentation.

What You Will Be Doing
Analyze retirement plan documents to assess design features, compliance requirements, and regulatory alignment
Translate business and client requirements into customized, compliant prototype plan documents
Draft, maintain, and update plan documents including 401(k), profit sharing, and money purchase plans
Perform protected benefits reviews to preserve participant rights during plan changes and conversions
Identify inconsistencies, gaps, and risks across plan documents and recommend effective solutions
Ensure all documents align with current IRS, ERISA, and applicable regulatory guidance
Collaborate with internal stakeholders including legal, compliance, operations, and client-facing teams
Support development of plan design documentation and implementation materials
Manage multiple projects while meeting deadlines in a fast-paced, regulated environment
Contribute to process improvements, quality standards, and documentation best practices

Required Qualifications
Bachelor's degree in business, finance, or related field, or equivalent practical experience
Strong knowledge of defined contribution retirement plans and plan document structures
Working knowledge of ERISA, IRS qualification rules, and regulatory compliance standards
Experience analyzing plan documents, including amendments, restatements, and conversions
Ability to interpret complex legal and technical information with high attention to detail
Strong analytical, problem-solving, and critical thinking skills
Excellent written communication skills with the ability to produce clear, structured documentation
Ability to manage multiple priorities and collaborate effectively across teams

Preferred Qualifications
QKA (Qualified 401(k) Administrator) certification or advanced credential such as QKC or ERPA
Experience with plan mergers, conversions, and protected benefits analysis
Familiarity with plan document systems such as Relius or similar platforms
Experience maintaining plan document libraries or prototype language databases
Exposure to document quality assurance processes and discrepancy resolution

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits


FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $70,390.00 - $119,670.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About FIS

Sourced by ZipRecruiter

FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Jacksonville , FL, US

Year founded

1968

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