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Iqor Jobs (NOW HIRING)

iQuor

Vice President - Client Services

Fort Lauderdale, FL · On-site

$132K - $169K/yr

Responsible for the iQor Customer Experience and overall relationship for assigned Strategic and Key account(s). This includes ensuring these Client(s) are ecstatic with the services and results ...

iQuor

Manager Customer Care Services

Meridian, MS · On-site

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Intern

Fort Lauderdale, FL · On-site

$14.25 - $19/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representative

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Care Representative

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Account Executive

Nashville, TN · On-site

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representatove

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Outbound Collections Representative

Charlotte, NC · On-site

$16.50 - $21.50/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Representatove

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Care Representative

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

iQuor

Customer Service Reprsentative

Charlotte, NC · On-site

$21/hr

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized ...

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Iqor information

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How much do iqor jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for iqor in the United States is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What does the company iQor do?

iQor is a global provider of customer support, technical assistance, and business process outsourcing services. The company employs roles such as customer service representatives and technical support agents, often requiring communication skills and familiarity with CRM tools. It serves clients across various industries, including electronics, appliances, and financial services.

What type of company is iQor?

iQor is a global business process outsourcing company that provides customer support, technical assistance, and collections services. It employs roles such as customer service representatives and technical support agents, often requiring communication skills and familiarity with CRM tools.

What is iQor and what does the company do?

iQor is a global business process outsourcing (BPO) company that provides customer service, technical support, and accounts receivable management solutions to businesses. They partner with clients across various industries, including technology, healthcare, retail, and telecommunications, to handle customer interactions and back-office processes. iQor uses advanced technology and analytics to improve customer experiences and drive operational efficiency. The company operates contact centers in multiple countries and employs thousands of customer service professionals worldwide.

Does iQor pay weekly or biweekly?

iQor typically pays employees on a biweekly basis. Payment schedules can vary depending on the location and specific role, so it is advisable to confirm with the HR department or your manager for precise details.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at iQor, and why are they important?

To thrive as a Customer Service Representative at iQor, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are commonly required. Patience, active listening, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure customer satisfaction, efficient issue resolution, and a positive company reputation.

What types of career advancement opportunities are available for employees working at iQor?

Employees at iQor can look forward to a variety of career advancement opportunities, including promotions to supervisory, management, or specialized roles within operations, customer service, IT, and training departments. The company often promotes from within and offers ongoing training programs to help staff develop new skills. Advancement may depend on performance, tenure, and demonstrated leadership abilities. Team members are encouraged to participate in internal job postings and leadership development programs to further their careers.

What is the difference between Iqor vs Customer Service Representative?

AspectIqorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require call center experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, remote or on-site, handling collections, debt recovery, or customer supportCall centers, retail, or office settings providing customer support
Employer & Industry UsageDebt collection, customer support, BPO companiesRetail, telecom, banking, and service industries

Iqor roles typically focus on debt collection, customer support, or BPO services, requiring similar credentials as Customer Service Representatives. While both work in call centers and customer-facing environments, Iqor positions often involve specialized tasks like debt recovery. Customer Service Representatives generally handle a broader range of customer inquiries across various industries. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What is the iQor company salary?

Salaries for positions at iQor vary depending on the role, location, and experience level. Entry-level customer service representatives typically earn around minimum wage to $15 per hour, while more experienced roles or specialized positions can pay higher, often supplemented with benefits and performance incentives.
More about Iqor jobs
What job categories do people searching Iqor jobs look for? The top searched job categories for Iqor jobs are:
Iqor jobs near you
Infographic showing various Iqor job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,959 per year, or $20.7 per hour.

Vice President - Client Services

iQuor

Fort Lauderdale, FL • On-site

$132K - $169K/yr

Full-time

Posted 19 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Responsible for the iQor Customer Experience and overall relationship for assigned Strategic and Key account(s). This includes ensuring these Client(s) are ecstatic with the services and results provided to them by iQor, would highly recommend iQor to others, and is willing to do more business with iQor. More specifically the VP Client Services partners with their Operations peer to enhance the relationship with the Client(s), leads the communication with all iQor and Client stakeholders, and acquires new business opportunities with the existing Client(s) by understanding Client goals and potential problem statements within their current business. The VP of Client Services will participate in contract reviews and provide input, facilitate and attend Operational business reviews, and understand the Client-owned strategic objectives and how iQor contributes to success in those areas. This individual must be able to successfully lead and influence in a rapidly changing, complex business environment with a significant multi-national employee population.
Key Responsibilities:
Client Relationship Management:
  • Act as the primary point of contact for high-value Client(s) and resolve complex issues or escalations
  • Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded
  • Conduct regular Client touch bases and reviews, and monitor action plans to address any concerns or opportunities
  • Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s)
  • Responsible for negotiating contracts and ongoing cost adjustments

Business Retention
  • Working with business stakeholders, complete risk assessments on the existing operations and drive mitigation plans to decrease business attrition and create a stable base to grow new business from

Business Development:
  • Identify opportunities for account growth to drive new business within the existing Client relationship
  • Develop proposals and presentations for potential clients or existing Client(s) expansions
  • Participate in strategic planning and contribute to the overall growth strategy of the company
  • Responsible for meeting the financial/pricing objectives set by the company and achieving the financials approved that support the contracted price model

Strategic Leadership:
  • Develop and implement Client growth strategies to achieve company goals and enhance client satisfaction.
  • Set objectives and key performance indicators (KPIs) for the continued satisfaction and growth expectations of the Client(s)
  • Collaborate with Senior Executives to align Client Services strategies with broader business objectives.

Team Collaboration:
  • Partner with the Operations team to fully understand the Client(s) product, systems, and various programs worked for the Client(s)
  • Attend regular performance reviews and provide constructive feedback to Operations team members

Partner with internal groups, such as:
  • Operations to make data-driven decisions to improve outcomes
  • Technology to provide CX and DX solutions toward Client challenges
  • Sales and Marketing to assist with RFP responses, enhance service offerings, and drive additional revenues for the Company
  • Legal to assist with contract maintenance, verbiage, and negotiations
  • Escalate concerns and/or potential issue that may jeopardize Client satisfaction or may discourage growth with the Client

Reporting and Analysis:
  • Prepare and present regular reports on Client Services performance, client satisfaction, and other key metrics to Senior Leadership.
  • Analyze data to identify trends, challenges, and opportunities for improvement
  • Owns monthly review of actual financial reports including a detailed variance analysis where there is a difference to a locked forecast or a recent weekly indicator. This includes the review and analysis of the Profit and Loss statement and the Balance Sheet.

Qualifications:
  • Bachelor's degree in business administration or advanced degree preferred
  • 10+ years of experience in Client Services or Account Management in Retail, with at least 5 years in a Senior Leadership role
  • Focused primarily in Retail
  • Applicable previous experience in a large BPO organization
  • Proven track record of successfully managing and growing Client relationships
  • Strong strategic thinking and problem-solving skills
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to work collaboratively with cross-functional teams and Senior Executives
  • Experience with CRM systems such as Salesforce and other relevant software tools

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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