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Ip Technical Support Jobs (NOW HIRING)

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). * Relevant certifications (e.g ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). * Relevant certifications (e.g ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). * Relevant certifications (e.g ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... In-depth TCP/IP understanding. LAN/WAN infrastructures. Common OS services(IIS, BIND, Apache, AD ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... In-depth TCP/IP understanding. LAN/WAN infrastructures. Common OS services(IIS, BIND, Apache, AD ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

The Technical Support Agent plays a critical role in ensuring seamless user experiences by ... Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). * Relevant certifications (e.g ...

Axis

Technical Trainer

Fort Lauderdale, FL

$95K - $100K/yr

IP Technical background Valued, But Not Required Skills and Experience ... * Network Surveillance/CCTV experience * Experience in technical support or technical sales * Experience in vertical ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

BioIVT

Technical Support Specialist

Woodbury, NY · On-site

The Technical Support Specialist will diagnose and resolve network, workstation, and software ... TCP/IP Protocol, 802.11 protocols, IPSEC protocol, VLAN's, Wireless Networking, Exchange, and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

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Ip Technical Support information

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$14

$26

$44

How much do ip technical support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for ip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are IP Technical Support specialists?

IP Technical Support specialists are professionals who assist clients and organizations with technical issues related to Internet Protocol (IP) networks. They diagnose and resolve problems involving connectivity, network configuration, and devices such as routers, switches, and firewalls. Their role includes troubleshooting network outages, providing guidance on network setups, and ensuring reliable and secure data transmission. IP Technical Support specialists often work with both internal IT teams and external customers to maintain optimal network performance.

What are the key skills and qualifications needed to thrive as an IP Technical Support specialist, and why are they important?

To thrive as an IP Technical Support specialist, you need a solid understanding of networking concepts, TCP/IP protocols, troubleshooting skills, and typically a degree or certification in information technology or computer science. Familiarity with network diagnostic tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are commonly required. Strong problem-solving abilities, clear communication, and patience are essential soft skills for effectively assisting users and resolving technical issues. These competencies are crucial for maintaining network reliability, ensuring customer satisfaction, and quickly addressing technical challenges.

How does an IP Technical Support specialist typically collaborate with network engineers and other IT teams?

IP Technical Support specialists regularly work alongside network engineers, system administrators, and sometimes cybersecurity teams to diagnose and resolve network or connectivity issues. They often serve as the first point of contact, gathering key information before escalating complex problems to higher-level technical staff. This collaboration requires clear documentation, effective communication, and a strong understanding of network protocols to ensure smooth handoffs and timely resolution of issues. Being proactive and responsive helps build trust and keeps the IT environment running efficiently.

What is the difference between Ip Technical Support vs Network Support Specialist?

AspectIp Technical SupportNetwork Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentIT help desks, technical support centersNetwork operations centers, IT departments
Industry UsageTelecommunications, IT servicesIT, telecommunications, enterprise networks
Primary FocusSupporting IP-based systems and devicesManaging and troubleshooting network infrastructure

Ip Technical Support and Network Support Specialist roles share similar certifications and work environments, often overlapping in telecommunications and IT sectors. However, Ip Technical Support primarily focuses on supporting IP-based systems and devices, while Network Support Specialists concentrate on managing and troubleshooting entire network infrastructures.

More about Ip Technical Support jobs
What job categories do people searching Ip Technical Support jobs look for? The top searched job categories for Ip Technical Support jobs are:
Ip Technical Support jobs near you
Infographic showing various Ip Technical Support job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 3% Part Time, and 6% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

Saalex

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

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