Investor Services Associate Jobs (NOW HIRING)

Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation.

The Opportunity:

The Investor Services Team is responsible for a variety of activities throughout the lifecycle of our co-mingled funds investment programs. In the Senior Associate role, you will be responsible for handling the day-to-day execution of all Fund-related operations activity across reconciliation, reporting, and investor support. The successful candidate must be able to communicate effectively and operate in a fast-paced and deadline-driven environment where priorities often change.

Your responsibilities will be to:

• Oversee the reporting and reconciliation process for complex or high-profile fund structures and sensitive client relationships, ensuring accuracy, compliance, and insightful analysis in quarterly financial reports.
• Analyze fund financial statements and investment activity to identify performance drivers, leveraging advanced accounting knowledge and adept data extraction from financial or bank statements.
• Support operational management and reporting for Evergreen investment vehicles.
• Master and utilize HL Technologies for seamless report generation, reconciliations, and fulfillment of investor data requests.
• Manage and resolve complex investor inquiries through the HL investor portal, ensuring timely, accurate, and client-focused responses for an exceptional investor experience.
• Collaborate cross-functionally with teams across Investment, Research, Reporting, Business Development, Legal, and Product Management to achieve strategic objectives.
• Lead or manage projects and strategic initiatives, from planning through execution, including project scoping, resource allocation, and quality assurance, ensuring successful outcomes.
• Supervise, coach, and develop Analysts, Senior Analysts, and Associates, fostering knowledge sharing, skill development, high performance, and delivery of formal and ongoing feedback.
• Serve as the escalation point for complex or sensitive investor situations unresolved at lower levels, providing expert solutions and maintaining client confidence.
• Drive the documentation, implementation, and continuous improvement of internal controls, policies, and procedures to enhance operational efficiency and regulatory compliance.
• Coordinate multi-departmental initiatives, championing process and system enhancements in collaboration with cross-functional partners.
• Model leadership expectations and cultivate a culture of accountability, continuous improvement, and team development within Investor Services.

Your background will include:

Must-haves:

• College degree (B.A., B.S. or B.B.A.)
• 6-10 years working experience
• Financial Services and/or private equity experience
• Highly motivated and organized; detail-oriented
• Excellent written and verbal communication skills with the ability to exercise sound judgment and take initiative in resolving problems.
• Ability to manage multiple projects simultaneously and be able to prioritize workload
• Day-to-day flexibility for ad hoc projects
• Proactively identify challenges and offer solutions
• Must be highly proficient in Microsoft applications (Word, Excel, PowerPoint)

Nice to haves:

• Familiarity with iLEVEL, SimCorp, Allvue Credit, Wall Street Office, and or cash reconciliation tool experience.
• Private Markets Evergreen fund operations experience.
  

Travel:

• If located in Scranton, travel to headquarters in Conshohocken at least quarterly.
• If located in headquarters in Conshohocken, travel to Scranton at least quarterly.

We offer a competitive salary, annual discretionary bonus and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off, 401k plan, Life and Disability Insurances, Tuition Reimbursement, Employee Stock Purchase Program, Health Club Reimbursement and Flexible Spending Accounts.

Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law.

If you need a reasonable accommodation to complete your application, please contact Human Resources at humanresources@hamiltonlane.com.

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.