Investor Services Associate Jobs (NOW HIRING)

The Investor Services Associate is responsible for the day-to-day delivery of all investor correspondence, maintenance and review of investor records, and timely review investor onboardings. The Investor Services Associate is required to respond timely to client, investor, and accounting team inquiries. The Investor Services Associate must be client-oriented, technology savvy, demonstrate initiative and have attention to detail with excellent time management skills.

In addition to their own daily responsibilities, this position will be required to serve as back-up for other team associates as needed. This position requires employees to perform well under time constraints while handling multiple projects simultaneously. This position is expected to have regular interactions with IT, Treasury, Accounting Associates, other Investor Services Team Associates, clients and investors.

ESSENTIAL DUTIES AND RESPONSIBILTIES

• Respond to inquiries from investors, fund management and accounting staff;
• Distribute investor statements, audited financial statements, capital activity notices and K1 reports using various electronic methods via email and/or online portal;
• Input and/or review investor information in company systems, portals and investor files;
• Input and/or review investor updates in company systems, portals and investor files;
• Maintain routine correspondence with fund management and investors;
• Review and process subscriptions and redemptions for open-end fund clients;
• Perform AML/KYC compliance procedures for new and existing investors, as applicable;
• Complete underlying investment documents for fund of fund clients, as applicable;
• Distribute offering documents on behalf of clients, as applicable;
• Prepare and track private equity capital call and distribution notices, as applicable;
• Assist in completion of investor audit requests;
• Performs various client projects as needed, ensuring quality and timely completion;
• Potential for critical processing of investor updates or onboarding to ensure team meets client deadlines;
• Assist Fund Team associates with questions on the Investor Service processes or policies and;
• Work on special projects as assigned.

PROBLEM RESOLUTION AND ADMINISTRATION

• Dedication and motivation to achieve high standards of client service and professional in the performance of duties;
• Continually updates job knowledge by participating in educational opportunities; internal company and team trainings; maintains personal networks; participates in professional development opportunities and;
• Additional duties as assigned by management.

KNOWLEDGE AND SKILLS

• Ability to organize and prioritize work, strong attention to detail and to effectively provide team members and others with information and assistance as needed;
• Ability to multi-task between different tasks and internal demands throughout the day;
• Ability to interact professionally and effectively through written and oral communication;
• Ability to work in a fast-paced environment, handling multiple competing priorities throughout the day;
• High proficiency in Microsoft Suite, Adobe, Outlook and web-based applications are required;
• Ability to multitask, time management, attention to detail, planning and problem-solving skills required;
• Ability to work both independently, as well as working collaboratively in a team environment;
• Ability to communicate and interact professionally and effectively through written and oral communication with current and potential clients;
• Ability to work in a fast-paced environment and handle multiple priorities and deadlines;
• Sound computer and technical skills, including the use of MS Office Suite, Adobe and web-based applications and;

Education & Experience

• Minimum of a Bachelor’s degree in Business Administration or related field;
• 1 – 3 years’ experience in Administration or related field preferred;

Equivalent education and experience will be considered.

PHYSICAL AND OTHER REQUIREMENTS

• At times, as business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit and stand;
• The employee must occasionally lift and/or move up to 10lbs and;
• Specific vision abilities are required within this position.
• Occasional travel (approximately 10% or less) may be required in this position.
• Reasonable accommodations may be made to enable employees to perform the essential functions.