Job Summary:
Inverse Technology Solutions is a fast-growing IT service provider for Nationwide Businesses and Fortune 500 Companies. They are seeking a Desktop Support Technician to provide technical support to end users, troubleshoot computer issues, manage support tickets, and assist with various hardware and software problems.
Responsibilities:
โข Respond to and resolve end-user technical support requests in a timely manner.
โข Create, document, track, and update support tickets through the company ticketing system.
โข Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
โข Install, configure, and maintain computer hardware, operating systems, and business applications.
โข Provide support for Microsoft Windows environments, email systems, and common productivity software.
โข Assist with user account administration, password resets, and access management.
โข Escalate complex issues to appropriate technical teams when necessary.
โข Maintain accurate documentation of incidents, resolutions, and support procedures.
โข Support hardware deployments, upgrades, and workstation replacements.
โข Provide exceptional customer service while communicating technical information to non-technical users.
โข Participate in after-hours and on-call support is required.
Qualifications:
Required:
โข Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role
โข Strong troubleshooting and problem-solving skills
โข Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware
โข Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers
โข Experience with ticketing and incident management systems
โข Ability to manage multiple priorities in a fast-paced environment
โข Excellent customer service and interpersonal skills
โข Strong verbal and written communication skills
โข Detail-oriented with the ability to follow established processes and procedures
โข Ability to work independently with minimal supervision while collaborating effectively within a team environment
Preferred:
โข Experience with Active Directory, Microsoft 365, and remote support tools
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.