Collateral Operations supports Navy Federal's consumer lending portfolio by managing vehicle title and lien servicing activities, ensuring loans maintain valid proof of ownership and comply with state and regulatory requirements. The department partners with members, DMVs, dealerships, repossession vendors, and internal business units to protect the credit union's collateral position, minimize financial risk, and deliver an efficient member experience throughout the life of the loan.
***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Must be pursuing a degree from an accredited college/university, preferably Finance, Accounting, Business Administration, Economics, Business Analytics, Data Analytics, or other related business and quantitative disciplines
A solid technical skillset and/or strong business acumen, particularly the ability to analyze data, identify trends, make sound business decisions, and communicate findings effectively
Ability to exercise initiative and good judgment to make sound decisions
Bedside manner, not just internal communication, but also in the event they need to speak with members.
Ability to adapt to new technologies
Ability to provide exceptional customer service
Ability to work independently and in a team environment
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective word processing and spreadsheet software skills
Effective organizational, planning and time management skills
Desired Qualifications:
Experience using Microsoft Excel for data organization, analysis, and reporting
Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Teams
Experience in data analytics, operational reporting, and process improvement
Communication with impact and be committed to self-development
Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526
Research and resolve title, lien, and ownership discrepancies by coordinating with state DMV agencies, vendors, dealerships, and internal business partners to ensure accurate collateral records
Process and maintain collateral documentation, including title transfers, lien perfection, lien releases, and title corrections, while ensuring compliance with state-specific regulations and credit union policies
Analyze collateral-related exceptions and automated system data to identify processing issues, support operational efficiency, and ensure timely resolution of member and business unit requests
Provide support to assigned department; may work on small projects or portions of larger projects
Support business strategy and initiatives within the business unit and/or across the organization
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Perform research and analysis; may include quantitative and/or qualitative analysis
Maintain professionalism in all interactions, placing member service as priority
Provide comprehensive day-to-day operational support
Provide support in functional areas of the credit union
May provide direct member service in high volume situations
Process and update data in automated systems; may generate and analyze reports
Perform other duties as assigned