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Internship Software Support Engineer Jobs in Illinois

Formic

Product Support Engineer

Joliet, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Itron, Inc

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... Strong technical expertise supporting application software, hardware, networking, APIs, mobile ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Formic

Product Support Engineer

Bolingbrook, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory

Itron, Inc.

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support ... Strong technical expertise supporting application software, hardware, networking, APIs, mobile ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

$90 - $140/hr

Strong technical expertise supporting application software, hardware, networking, APIs, mobile ... Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by ...

3M HEALTHCARE

Product Support Engineer

Schaumburg, IL · On-site

$64 - $84/hr

Impact In This Role The Product Support Engineer provides technical expertise and supports ... Working knowledge of 3D CAD software and GD&T principles. * Proficiency in Microsoft Office Suite ...

New

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ... Familiar with tools such as Confluence, Jira, and on-call management software such as PagerDuty and ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... software bugs and architectural edge cases Write test and safely deploy highquality code hotfixes ...

CultureFit

Application Engineer

Vernon Hills, IL · On-site

The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for software solutions. This role combines customer-facing support with hands-on ...

Vizient, Inc.

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

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All JobsSoftware Support Engineer JobsInternship Software Support Engineer JobsInternship Software Support Engineer Jobs in Illinois

Internship Software Support Engineer information

What is the difference between Internship Software Support Engineer vs Software Support Specialist?

AspectInternship Software Support EngineerSoftware Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree (e.g., Computer Science)Typically requires experience or certifications in support or IT
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time or part-time support role, more independent
Employer & Industry UsageTech companies, software firms, startupsIT service providers, software companies, tech support teams
Search & Comparison IntentUnderstanding entry-level support roles for students or recent gradsSeeking experienced support roles or career progression

The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.

What are the most commonly searched types of Software Support Engineer jobs in Illinois?

The most popular types of Software Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Internship Software Support Engineer jobs?

Cities in Illinois with the most Internship Software Support Engineer job openings:

Internship Software Support Engineer jobs near you

Product Support Engineer

Formic

Joliet, IL • On-site

Full-time

Posted 23 days ago

Key responsibilities

  • Own technical escalations for assigned system types and support Field Service Engineers with complex troubleshooting.

  • Review logs, system data, configurations, and failure history to diagnose issues and develop troubleshooting plans.

  • Identify repeat failures and systemic issues, escalate product problems to Engineering, and maintain troubleshooting documentation.

Job description

Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

About the role

As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types.  You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.

Your primary responsibility is simple: keep the field moving. When a Field Service Engineer (FSE) encounters a problem they cannot resolve, you will step in to diagnose the issue, develop a troubleshooting path, determine the right remediation plan, and drive toward a solution quickly.

You will also look beyond the individual ticket. You will review failures across the fleet, identify repeat problems, and work with Product Engineering when something needs a permanent product fix.  You will become increasingly more knowledgeable on a range of Formic's products, ensuring that we're able to support and deliver on operational needs while minimizing the demand on Product and Software resources.

This is an in-office role based in Bolingbrook, IL or Oakland, CA. You will work closely with Field Service Engineers in the field and directly with Engineering and Design teams in the office.

In this role you will:
  • Own technical escalations for your assigned system types
  • Support FSEs with complex troubleshooting and root cause identification
  • Review logs, system data, configurations, drawings, and failure history to determine next steps
  • Reproduce field failures on equipment in the office
  • Test PLC, robot, software, electrical, and configuration changes to prove or disprove a theory
  • Build clear troubleshooting plans that FSEs can execute in the field
  • Identify repeat failures and trends across the fleet
  • Escalate systemic product issues to Product Engineering with clear data, testing, and recommendations
  • Work directly with Engineering and Design to answer technical questions and remove blockers for the field
  • Own and improve the knowledge base for your assigned systems
  • Maintain troubleshooting guides, known issues, procedures, configurations, and lessons learned
  • Look for ways to reduce repeat visits and improve first-time resolution
  • Travel occasionally when the job requires it
What makes you a great fit:
  • 7+ years of experience with industrial automation, robotics, or manufacturing equipment
  • Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
  • Experience with PLCs, industrial robots, safety equipment,  vision, networking, or other technologies relevant to the product you support
  • Comfortable working directly with equipment to reproduce problems and test solutions
  • Able to use data and evidence to work through complex technical problems
  • Able to recognize when an issue is isolated versus part of a larger product problem
  • Strong written and verbal communication
  • Comfortable working across Field Engineering, Product Engineering, and Design
  • Able to take ownership of an escalation and drive it until there is a clear next step
  • Able to work from the Chicago or Oakland office during normal weekday hours
Bonus points if you have:
  • Bachelor's degree in engineering or a related technical field
  • Experience supporting automation deployed across multiple customer sites
  • Experience building technical support documentation or knowledge bases
  • Experience working between field service and product engineering teams
  • Experience using failure and service data to reduce repeat issues and repeat site visits

What we look for: 

We're building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!

  • Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren't paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn't yet exist.
  • Create the Magic: You absorb complexity so customers don't have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don't say "not my job." You make things work. 
  • Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don't confuse activity with results.
  • Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You're willing to challenge assumptions, including your own, in pursuit of the best answer.
  • Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit.
  • One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit.

Equal Opportunity Employment:

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person's merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.

AI Use:

At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.