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Internship Software Support Engineer Jobs in Colorado

Gogo

Product Support Engineer

Broomfield, CO · On-site

Lead or support User Acceptance Testing for hardware and software releases and contribute to KPI ... Bachelor's degree in engineering, aviation technology, electronics, computer science, or a related ...

BEARCOM

Stone - Support Engineer Denver, CO

Lakewood, CO · On-site

$75K - $100K/yr

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for ...

Horizon Ag-Products

IT Support Engineer

Golden, CO · On-site

$30 - $34/hr

... software across managed endpoints · Support and maintain computer peripherals, including monitors, mice, docking stations and printers Support & Training · Diagnose and resolve hardware and ...

Horizon Ag-Products

IT Support Engineer

Lakewood, CO · On-site

$30 - $34/hr

... software across managed endpoints • Support and maintain computer peripherals, including monitors, mice, docking stations and printers Support & Training • Diagnose and resolve hardware and ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Location: Denver, CO Mode: 100% On ... hardware and software systems • Coordinate end user IT equipment moves, installations and ...

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All JobsInternship Software Support Engineer JobsInternship Software Support Engineer Jobs in Colorado

Internship Software Support Engineer information

What is the difference between Internship Software Support Engineer vs Software Support Specialist?

AspectInternship Software Support EngineerSoftware Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree (e.g., Computer Science)Typically requires experience or certifications in support or IT
Work EnvironmentInternship setting, learning-focused, entry-level tasksFull-time or part-time support role, more independent
Employer & Industry UsageTech companies, software firms, startupsIT service providers, software companies, tech support teams
Search & Comparison IntentUnderstanding entry-level support roles for students or recent gradsSeeking experienced support roles or career progression

The main difference is that an Internship Software Support Engineer is an entry-level, learning-focused position often held by students or recent graduates, whereas a Software Support Specialist is a more experienced, full-time role requiring prior support experience. Internships provide training and exposure, while support specialists handle ongoing customer issues independently.

What are the most commonly searched types of Software Support Engineer jobs in Colorado? The most popular types of Software Support Engineer jobs in Colorado are:
Internship Software Support Engineer jobs near you
Product Support Engineer

Product Support Engineer

Gogo

Broomfield, CO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

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TheProduct Support Engineeris responsible forserving as a subject matter expert for Gogo legacy products, former Satcom Direct product lines, and current and emerging Gogo hardware platforms. This role supports operational and customer needs through proactive and reactive product support, cross-functional technical collaboration, issue escalation management, and technical training delivery.

This position requires strong technical problem-solving skills, the ability to manage competing priorities in a fast-paced environment, and a collaborative approach to working withengineering, development, customer support, OEMs, MROs, and other internal and external stakeholders.

COME ON BOARD THE GOGOPRODUCT SUPPORTTEAM!

How will you make a difference?

  • Provide SME-level technical support for Gogo legacy, former Satcom Direct, and current hardware platforms, including system integration capabilities

  • Manage and prioritize Product Support escalations, perform root cause analysis, document corrective actions, and ensure fullissuetraceability

  • Collaborate with Engineering, Product Development, and cross-functional teams toidentifyrisks, support product enhancements,participatein change control activities, and escalate complex issues to external partners when needed

  • Develop,maintain, and deliver technical training, SOPs, troubleshooting guides, and other support documentation for internal teams

  • Support OEMs, MROs, customers, and installers through design, integration, deployment, and issue resolution activities

  • Lead or support User Acceptance Testing for hardware and software releases and contribute to KPI dashboards and internal support tools

  • Provide on-site support for installations, AOG events, training, and trade show activities, including moderate travel as needed

Qualifications

  • Bachelor's degree in engineering, aviation technology, electronics, computer science, or a related technical field, or an equivalent combination of education and relevant experience

  • 5+ years of experience in product support, technical support, systems integration, avionics, aerospace, or a related technical discipline preferred

Required Skills, Talents, & Experience

  • Strong technical troubleshooting, root cause analysis, and problem-solving skills

  • Ability to manage multiple priorities, support escalations, and work effectively in a fast-paced, customer-focused environment

  • Strong written and verbal communication skills, including the ability to create clear technical documentation and training materials

  • Experience collaborating cross-functionally with engineering, development, support, and external partners

  • Ability to support product lifecycle activities, testing, process improvement, and technical issue resolution

  • Strong attention to detail, sound judgment, and a commitment to high-quality customer and operational support

Preferred Skills, Talents, & Experience

  • Experience with airborne connectivity, avionics, satellite communications, networking, or related aerospace technologies

  • Familiarity with OEM and MRO environments,aircraftintegration processes, cabin network topology planning, and product support best practices

  • Experience with User Acceptance Testing, technical training delivery, KPI reporting, or internal support tool development

  • Demonstrated ability to adapt quickly, support continuous improvement, and build effective working relationships across technical and business teams

Equal Pay Disclosure(s)

Base Pay:

108,000.00 - 135,000.00 USD Annual

Target Annual Short-Term Incentive:

Bonus Plan at 10% (% of Annualized Base Pay)

Eligible for Incentive Stock Program:

Yes

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information atwww.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will beconsidered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is availablehere. Gogoparticipates in E-Verify (EnglishandSpanish). Right to Work Statement(EnglishandSpanish).

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