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Internship Ricoh Copier Technician Jobs in Michigan

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Internship Ricoh Copier Technician information

What is the difference between Internship Ricoh Copier Technician vs Ricoh Copier Service Technician?

AspectInternship Ricoh Copier TechnicianRicoh Copier Service Technician
CredentialsTypically no formal certification required; may include on-the-job trainingRelevant certifications such as CompTIA A+ or manufacturer-specific training often required
Work EnvironmentTraining setting, often supervised, focusing on learning repair and maintenance skillsField or service center, performing repairs, troubleshooting, and maintenance on copiers
Employer & Industry UsageEntry-level position in office equipment industry, often part of a training programFull-time technician role in office equipment and copier service companies

The Internship Ricoh Copier Technician is a training-focused role designed for beginners learning copier repair, while the Ricoh Copier Service Technician is a full-time professional responsible for servicing and repairing copiers in the field. The internship offers foundational experience, whereas the technician role requires certification and hands-on expertise.

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Infographic showing various Internship Ricoh Copier Technician job openings in Michigan as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution.

Printer Hardware Helpdesk Technician - Southfield MI

Applied Innovation

Southfield, MI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Applied Innovation is seeking a dependable and motivated Printer Hardware Helpdesk Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. In this role, you will provide phone based technical support, helping customers diagnose and resolve printer and copier hardware issues quickly and effectively.
The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service. Success in this role requires the ability to confidently support a wide range of printer and copier brands and models while providing timely, accurate, and professional technical assistance.
Duties and Responsibilities:

  • Provide phone-based technical support for printer and copier hardware issues.
  • Diagnose, troubleshoot, and resolve printer, copier, and multifunction device problems remotely.
  • Guide customers through repair procedures, maintenance tasks, and operational troubleshooting.
  • Document support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Escalate complex issues to appropriate technical teams when necessary.
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Stay current on printer and copier technologies, products, and troubleshooting techniques.
  • Collaborate with internal teams to identify recurring issues and recommend process improvements.
  • Assist in the development and maintenance of technical documentation, knowledge base articles, and support resources.
  • Meet established service level agreements (SLAs) and performance expectations.
  •  Perform other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong knowledge of printer, copier, and multifunction device hardware.
  • Proven troubleshooting and problem-solving skills related to printer/copier hardware and software.
  • Experience supporting a variety of printer and copier manufacturers and models.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
  • Ability to work independently with minimal supervision.
  • Proficiency with Microsoft Office and ticketing or customer relationship management systems.
  • Understanding and alignment with the organization’s core values.

Education/License/Experience Requirements:
  • High School Diploma or equivalent education required.
  • Factory certifications (Canon, Ricoh) preferred but not required.
  • Knowledge of print drivers and basic network communication is helpful.
  • Prior field service or technical repair experience is a plus but not required.

What We Offer:
  • Competitive pay.
  • Paid holidays, PTO, plus 1 personal holiday.
  • Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
  • 401(k) plan with company match.
  • Opportunities for career growth and advancement within a growing, family-owned business.

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