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Internship Remote Technical Program Manager Jobs in Oklahoma

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

Siemens

$31 - $35/hr

This is a fully remote, part-time role. You'll make an impact by: * Supporting consulting ... This internship is a structured experiential learning program for individuals currently enrolled in ...

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All JobsTechnical Program JobsInternship Remote Technical Program Manager JobsInternship Remote Technical Program Manager Jobs in Oklahoma

Internship Remote Technical Program Manager information

What is the difference between Internship Remote Technical Program Manager vs Remote Technical Program Manager?

AspectInternship Remote Technical Program ManagerRemote Technical Program Manager
CredentialsTypically pursuing or recent graduate, some technical knowledgeRelevant experience, certifications like PMP or Agile
Work EnvironmentInternship, learning-focused, part-time or temporaryFull-time, professional setting, strategic responsibilities
Employer & Industry UsageEntry-level roles in tech companies, startups, or consultingEstablished companies, tech, software, or IT industries
Search & Comparison IntentUnderstanding entry-level or learning rolesSeeking experienced project management roles

The Internship Remote Technical Program Manager is an entry-level, learning-focused role suitable for students or recent graduates, often with limited experience. In contrast, the Remote Technical Program Manager is a full-time professional position requiring relevant experience and certifications, responsible for managing complex projects remotely. The key difference lies in experience level, responsibilities, and career stage.

What are the most commonly searched types of Remote Technical Program Manager jobs in Oklahoma?

The most popular types of Remote Technical Program Manager jobs in Oklahoma are:

What are popular job titles related to Internship Remote Technical Program Manager jobs in Oklahoma?

For Internship Remote Technical Program Manager jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Internship Remote Technical Program Manager jobs in Oklahoma look for?

The top searched job categories for Internship Remote Technical Program Manager jobs in Oklahoma are:

What cities in Oklahoma are hiring for Internship Remote Technical Program Manager jobs?

Cities in Oklahoma with the most Internship Remote Technical Program Manager job openings:

Internship Remote Technical Program Manager jobs near you

Technical Support Specialist (Machinery) - 3rd Shift

pregis

Tulsa, OK • Remote

Full-time

Re-posted 2 days ago

Key responsibilities

  • Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.

  • Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.

  • Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

70th of 122 rated packaging manufacturers

Job description

Job Title: Technical Support Specialist - 10pm-6am         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

#SYS1

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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