Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Norman, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Norman, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Lawton, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Lawton, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Edmond, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Edmond, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Oklahoma City, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Oklahoma City, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Tulsa, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Tulsa, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Broken Arrow, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
Spring 2027 Intern - Sales Program Management
Broken Arrow, OK · On-site +1
$21/hr
The sales Program Management intern will support the Business Operations team with initiatives to ... This internship is primarily a remote opportunity. However, if you are located near one of our ...
... technical modernization services to ensure national border security agents can operate safely and ... As the Program Manager, you are the strategic anchor of the Support Services contract. Your ...
... technical modernization services to ensure national border security agents can operate safely and ... As the Program Manager, you are the strategic anchor of the Support Services contract. Your ...
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
$18 - $50/hr
... and lifecycle management processes. Working alongside experienced mentors, the intern will ... Create technical documentation, presentations, and demonstration assets. * Participate in technical ...
New
Remote Technical Program Manager Intern information
What does a remote technical program manager intern do?
A Remote Technical Program Manager Intern assists in planning, coordinating, and executing technical projects for a company, all while working from a remote location. They help manage project timelines, facilitate communication between engineering teams and stakeholders, track progress, and identify potential risks or blockers. The role combines project management skills with an understanding of technology, giving interns valuable experience in overseeing complex technical initiatives. Interns often use collaboration tools and attend virtual meetings to stay connected with their teams.
What are the key skills and qualifications needed to thrive as a remote technical program manager intern?
To thrive as a Remote Technical Program Manager Intern, you need a foundational understanding of project management principles, technical acumen (often in software development or IT), and enrollment in or completion of a relevant degree program. Familiarity with tools like Jira, Trello, Agile/Scrum methodologies, and basic knowledge of cloud platforms is typically expected. Strong communication, organization, and problem-solving abilities are crucial soft skills for coordinating remote teams and managing multiple projects. These skills ensure effective project execution, clear stakeholder communication, and successful delivery of technical initiatives in a distributed work environment.
What are some common challenges faced by remote technical program manager interns, and how are they typically addressed?
Remote Technical Program Manager Interns often face challenges such as coordinating across multiple time zones, maintaining clear communication among geographically dispersed teams, and keeping projects on track without in-person oversight. These challenges are typically addressed by using collaboration tools like Slack, Zoom, and project management software, setting regular check-ins, and establishing clear documentation and workflows. Proactively seeking feedback and building strong relationships with mentors and team members also helps interns succeed in a remote environment.
What is the difference between Remote Technical Program Manager Intern vs Remote Software Engineer Intern?
| Aspect | Remote Technical Program Manager Intern | Remote Software Engineer Intern |
|---|---|---|
| Required Credentials | Typically pursuing or holding a degree in management, business, or related fields; some technical background preferred | Enrolled in or recent graduate of computer science, software engineering, or related technical programs |
| Work Environment | Supports project coordination, stakeholder communication, and program planning in a remote setting | Focuses on coding, software development, and technical problem-solving remotely |
| Employer & Industry Usage | Used across tech companies, startups, and large corporations managing projects remotely | Commonly found in tech companies, startups, and software firms working remotely |
The main difference is that the Remote Technical Program Manager Intern focuses on coordinating projects and managing stakeholders, while the Remote Software Engineer Intern concentrates on coding and developing software. Both roles are remote, but they require different skill sets and focus areas within the tech industry.
What are the most commonly searched types of Remote Technical Program Manager jobs in Oklahoma?
The most popular types of Remote Technical Program Manager jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Technical Program Manager Intern jobs?
Cities in Oklahoma with the most Remote Technical Program Manager Intern job openings:
Full-time
Re-posted 3 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
70th of 122 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005