We are seeking an experienced Senior IT Consultant to join a dynamic, client-focused professional services team. This role offers the opportunity to work closely with innovative organizations in life sciences, capital management, and emerging startups, delivering high-impact IT solutions that drive business outcomes. You'll collaborate with a talented team while supporting clients across the Boston area through a mix of on-site and remote engagement.
Key Responsibilities
Client-Focused IT Consulting:
Serve as a trusted advisor to clients, supporting day-to-day IT operations while building strong, relationship-driven partnerships
Technology Solutions & Implementation:
Scope, design, and implement tailored technology solutions that address business needs and improve operational efficiency
Operational Support:
Manage IT environments, including user administration, system access, and ongoing technical support for executives and staff
Troubleshooting & Escalations:
Diagnose and resolve technical issues ranging from routine requests to complex escalations with a methodical approach
Cloud & SaaS Management:
Administer and support cloud platforms (AWS, Azure, Google Cloud) and SaaS tools such as Microsoft 365, Google Workspace, Box, Dropbox, and Egnyte
Device & Identity Management:
Manage MDM solutions (Intune, Addigy) and identity platforms (Active Directory, Azure AD, Okta, DUO), including MFA/SSO configurations
Documentation & Process Improvement:
Maintain accurate documentation of systems, assets, and processes while continuously identifying opportunities for optimization
End-User Training & Enablement:
Train users and provide guidance on leveraging technology effectively to meet business objectives
Project Work & Office Support:
Assist with office moves, system upgrades, AV deployments, and internal IT initiatives
Required Qualifications
- 5+ years of general IT support or consulting experience
- Strong experience with macOS and Windows desktop environments
- Expertise in Microsoft 365 and Google Workspace administration
- Experience with MDM tools such as Intune or Addigy
- Working knowledge of Active Directory and Azure AD
- Experience with identity and access tools (Okta, DUO, MFA/SSO solutions)
- Familiarity with public cloud platforms (AWS, Azure, Google Cloud)
- Solid understanding of networking fundamentals and GUI-based network configuration
- Excellent communication and client-facing skills, including executive-level support
- Strong troubleshooting and problem-solving abilities
- Ability to work independently and manage multiple client environments
- Proven ability to learn new technologies quickly
- Strong documentation and organizational skills
- Team-oriented mindset with a focus on collaboration and continuous improvement
- Authorized to work in the United States
Preferred Qualifications
- Experience supporting life sciences or financial services environments
- Familiarity with life sciences applications (GraphPad, Schrรถdinger, MOE, etc.)
- Scripting experience (Bash, Zsh, PowerShell)
- Experience with APIs, automation, or custom tooling
- Advanced MDM customization experience
- Technology strategy and roadmapping experience
- Project management experience across small to mid-sized initiatives
Location
Boston, MA (required)
- Regular on-site client visits within the Boston area
- Mix of on-site and remote work depending on client needs
- Occasional time in the local office for collaboration and team engagement
This is an excellent opportunity for a consultative IT professional who thrives in a fast-paced, client-facing environment and enjoys solving complex business challenges through technology.