... is for listening to and engaging in public conversations about topics APA cares about. The team ... Remote work interns may not work from the following states or U.S. territories: Alaska, Arkansas ...
... is for listening to and engaging in public conversations about topics APA cares about. The team ... Remote work interns may not work from the following states or U.S. territories: Alaska, Arkansas ...
NAMI HelpLine Information & Referral Specialists (Remote) - INTERNSHIPS
Arlington, VA · Remote
$18.25 - $24.25/hr
This is a listing for an unpaid internship position, and you must be currently enrolled in an ... Reflective listening * Empathy * Creative problem solving * Critical thinking * Flexibility and ...
Quick apply
NAMI HelpLine Information & Referral Specialists (Remote) - INTERNSHIPS
Arlington, VA · Remote
$18.25 - $24.25/hr
This is a listing for an unpaid internship position, and you must be currently enrolled in an ... Reflective listening * Empathy * Creative problem solving * Critical thinking * Flexibility and ...
Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · Remote
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · Remote
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · On-site +1
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · On-site +1
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Admissions Specialist- Remote
Washington, DC · Remote
$21.25 - $29.25/hr
Remote and hybrid work options based on role and business needs Equal Employment Opportunity Ria ... Compassion - we promote a culture of empathetic care and communication. We actively listen, we ...
Admissions Specialist- Remote
Washington, DC · Remote
$21.25 - $29.25/hr
Remote and hybrid work options based on role and business needs Equal Employment Opportunity Ria ... Compassion - we promote a culture of empathetic care and communication. We actively listen, we ...
Licensed Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · On-site +1
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Licensed Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · On-site +1
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Licensed Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · Remote
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Licensed Crisis Counselor - Fully Remote in Rockville, MD
Rockville, MD · Remote
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Counselor - Fully Remote in Upper Marlboror, MD
MD · On-site +1
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Counselor - Fully Remote in Upper Marlboror, MD
MD · On-site +1
$24.35 - $26.35/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Manager, NAMI HelpLine Clinical Support
Arlington, VA · Remote
$70K - $75K/yr
In addition to being advocates, we educate, we listen, and we lead as evidenced by our public ... This position is remote and works a fixed schedule, Monday - Friday from 12pm - 8 pm ET. Salary ...
Manager, NAMI HelpLine Clinical Support
Arlington, VA · Remote
$70K - $75K/yr
In addition to being advocates, we educate, we listen, and we lead as evidenced by our public ... This position is remote and works a fixed schedule, Monday - Friday from 12pm - 8 pm ET. Salary ...
Licensed Crisis Counselor - Fully Remote in Upper Marlboro, MD
MD · On-site +1
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Licensed Crisis Counselor - Fully Remote in Upper Marlboro, MD
MD · On-site +1
$28.55 - $32.55/hr
Provide empathetic, ethical, and professional telephonic support to individuals experiencing ... Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral ...
Crisis Worker
Oakton, VA · Remote
$18 - $21/hr
Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ... active listening, and establishing rapport by being accepting, empathetic, objective, non ...
Quick apply
Crisis Worker
Oakton, VA · Remote
$18 - $21/hr
Remote PRIMARY DUTIES: * Respond to people reaching out for crisis support through our crisis ... active listening, and establishing rapport by being accepting, empathetic, objective, non ...
Kidney Care Specialist
Washington, DC · Remote
$42.50K - $48.70K/yr
Listen to individual needs, concerns, and readiness indicators to provide personalized ... Provide empathetic, actionable support for individuals who may be newly diagnosed, overwhelmed, or ...
Kidney Care Specialist
Washington, DC · Remote
$42.50K - $48.70K/yr
Listen to individual needs, concerns, and readiness indicators to provide personalized ... Provide empathetic, actionable support for individuals who may be newly diagnosed, overwhelmed, or ...
Bilingual Homeless/Domestic Violence Specialist
Hyattsville, MD · Remote
$17 - $22/hr
Remote staff must reside in either the District of Columbia, Maryland or Virginia. * Candidates ... Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team ...
Bilingual Homeless/Domestic Violence Specialist
Hyattsville, MD · Remote
$17 - $22/hr
Remote staff must reside in either the District of Columbia, Maryland or Virginia. * Candidates ... Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team ...
Social & Digital Intern - Summer 2026
Washington, DC · On-site +1
$17 - $21.75/hr
NOTE: This internship offers a hybrid work experience (remote and in-office). The position is ... Familiarity with social listening and analysis to inform social media strategy and/or content ...
Social & Digital Intern - Summer 2026
Washington, DC · On-site +1
$17 - $21.75/hr
NOTE: This internship offers a hybrid work experience (remote and in-office). The position is ... Familiarity with social listening and analysis to inform social media strategy and/or content ...
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Licensed Benefit Advisor - Work From Home (Multiple Locations) |2026
Arlington, VA · On-site +1
$21/hr
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Licensed Benefit Advisor - Work From Home (Multiple Locations) |2026
Arlington, VA · On-site +1
$21/hr
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Quick apply
Although this role is open for remote work, you must be a current resident of Alabama, Arizona ... Use a consultative sales approach to listen to and assess each Medicare eligible participant's need.
Behavioral Health / Substance Use Nurse Care Manager, Adult
Washington, DC · Remote
$73.70K - $103.18K/yr
... remote care in a creative way. This role focuses specifically on members with behavioral health and ... The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs ...
Behavioral Health / Substance Use Nurse Care Manager, Adult
Washington, DC · Remote
$73.70K - $103.18K/yr
... remote care in a creative way. This role focuses specifically on members with behavioral health and ... The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs ...
Representative II, Customer Care Order Placement
Washington, DC · Remote
$18 - $24.50/hr
Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all ... listening skills have been utilized * Previous experience working in a remote/work from home ...
Representative II, Customer Care Order Placement
Washington, DC · Remote
$18 - $24.50/hr
Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all ... listening skills have been utilized * Previous experience working in a remote/work from home ...
Behavioral Health / Substance Use Nurse Care Manager, Adult
Washington, DC · Remote
$73.70K - $103.18K/yr
... remote care in a creative way. This role focuses specifically on members with behavioral health and ... The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs ...
Quick apply
Behavioral Health / Substance Use Nurse Care Manager, Adult
Washington, DC · Remote
$73.70K - $103.18K/yr
... remote care in a creative way. This role focuses specifically on members with behavioral health and ... The Nurse Care Manager should enjoy spending time on the phone, listening to members' needs ...
Internship Remote Empathetic Listener information
What is the difference between Internship Remote Empathetic Listener vs Customer Service Representative?
| Aspect | Internship Remote Empathetic Listener | Customer Service Representative |
|---|---|---|
| Credentials | None required; training provided | High school diploma or equivalent; training often provided |
| Work Environment | Remote, flexible hours, focus on listening and support | Remote or in-office, customer interaction-focused |
| Industry Usage | Healthcare, counseling, support services | Retail, telecom, tech support |
| Search & Comparison Intent | Understanding entry-level listening roles in support | Customer support roles with direct client interaction |
While both roles involve communication skills, an Internship Remote Empathetic Listener focuses on providing emotional support and active listening in a remote setting, often with minimal credentials. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and product support, typically requiring some training or certification. Both roles are essential in support industries but differ in scope, environment, and responsibilities.
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Part-time
Posted 15 days ago
Job description
This internship opportunity is only available to graduate students currently enrolled at select APA Internal Internship Program academic partner institutions: Howard University, Montclair State University, or University of Virginia. Applications from students outside of these academic institutions will not be considered.
About the Office & Position:
Communications
The Digital Content and Strategy Internship under the Communications Department is for listening to and engaging in public conversations about topics APA cares about. The team serves as APA staff’s point of contact for web content, advising on best practices, and ensuring web content is fresh, accurate and findable.
Key Duties & Responsibilities:
- Develop an understanding of current best practices for audience engagement on our social media platforms: Instagram, Threads, YouTube, Facebook, Twitter, and LinkedIn, and increasing APA’s footprint on these channels.
- Gain experience in proofreading social posts for consistency of APA style and correct grammar, spelling, and punctuation.
- Identify trends in user engagement and learn about digital content and analytics tools.
- Perform tasks such as monitoring social media user feedback through Sprout Social and engage with social media team on strategy for improved maintenance of channels.
- Identify key influencers within the psychological community, including APA members, and build lists of key publics for specific social media campaigns.
- Learn basic day-to-day social media procedures as well as web content duties.
- Interns will generally be expected to work for a minimum of 10 hours (including approximately 1 hour of Internal Internship Programming) per week. Specific hour-to-academic credit ratios will be agreed upon between the intern’s university and the APA hiring team.
Expected Learning Objectives & Professional Advancement Opportunities:
- Content Creation & Copywriting — Writing and editing content for various platforms (social media, web articles, newsletters, other digital campaigns), learning how to adapt tone, voice, and format for different audiences and channels.
- Social Media Management — Hands-on experience scheduling posts, monitoring engagement, and understanding platform-specific best practices (Instagram, LinkedIn, YouTube, etc.), plus how to read analytics to refine strategy.
- Data Analysis & Reporting — Using tools like Google Analytics, Meta Business Suite, or similar platforms to track performance metrics, draw insights, and translate data into actionable recommendations.
- Content Strategy & Planning — Learning how to build content calendars, align content with organization goals, conduct audience research, and understand the broader picture.
- SEO & Digital Marketing Fundamentals — Understanding keyword research, on-page optimization, and how mostly organic and specific paid strategies work together to drive traffic and conversions.
Required Qualifications:
- Graduate Degree
- We are currently only accepting applications only for interns who are (1) in graduate school [Master’s or PhD], (2) able to receive academic credit from their school for their internship; (3) able to commit to a full year [September 2026-May 2027]; and (4) living/working in an APA-approved state (Internships at APA).
- Enrollment at an APA Internal Internship Program academic partner institution (Howard University, Montclair State University, or University of Virginia) is required.
Job Location - Remote: APA internships may be considered for remote work eligibility as defined in APA’s Flexible Work Policy and are subject to approval. Remote work interns may not work from the following states or U.S. territories: Alaska, Arkansas, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Mississippi, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.
To apply for our internship program, click on the “Apply Now” button. APA requests a cover letter and resume as attachments with all applications. Please note that due to the high volume of applications, we request that students combine all application materials into one document (i.e. PDF) before submitting their application. Please note that we are not able to acknowledge each applicant; only those applicants selected for an interview will be contacted by the hiring manager. If you have any questions, please email internship@apa.org.
The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.