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Order Processing Specialist
Location: Cary, NC
Start Date: ASAP
Job Type: Contract
Pay Rate: $30-35/hr
Schedule: Monday-Friday (4 days onsite - 1 remote)
Hours: 8:00 AM - 5:00 PM
Job Summary:
The Order Processing & Billing Specialist is responsible for accurately processing customer orders, supporting billing activities, and ensuring data accuracy within Microsoft Dynamics 365 (D365). This role manages a high-volume order processing environment, validating order details, confirming inventory availability, resolving discrepancies, and supporting invoicing activities.
The ideal candidate is highly detail-oriented, comfortable working in a primarily manual order processing environment, and experienced with ERP systems, order management, and billing processes. This role partners closely with the manager and internal teams to resolve order issues, maintain accurate records, and support efficient customer order fulfillment.
Key Responsibilities
* Process customer orders accurately within Microsoft Dynamics 365 (D365) and ensure all required information is complete.
* Review and validate order details, including pricing, discounts, customer information, and order requirements.
* Confirm inventory availability and ensure inventory is appropriately reserved for customer orders.
* Identify and resolve order discrepancies, including pricing errors, discount issues, and data inconsistencies.
* Perform manual data entry, validation, and corrections to maintain order accuracy.
* Monitor order queues and manage a high volume of customer orders while meeting productivity and accuracy expectations.
* Escalate complex order issues to management for resolution.
* Support billing processes by reviewing order information for accuracy prior to invoicing.
* Process invoices and assist with billing-related activities.
* Support credit adjustments, rebilling, and invoice corrections as needed.
* Maintain accurate billing records and documentation.
* Assist with monthly reporting and invoicing activities.
* Perform regular audits of order and billing information to ensure accuracy and completeness.
* Maintain customer and order-related data within ERP systems.
* Identify recurring issues and communicate trends or opportunities for process improvement.
* Document procedures and support operational improvements.
* Maintain a high level of attention to detail while performing repetitive, high-volume tasks.
* Work closely with the manager to resolve order processing and billing-related issues.
* Collaborate with internal teams to ensure timely and accurate order fulfillment.
* Communicate effectively regarding order status, discrepancies, and process updates.
* Support additional operational activities as needed.
Required Qualifications
* High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
* Minimum of 2+ years of experience in order processing, order management, billing, data entry, customer operations, or a related role.
* Experience working with ERP systems; Microsoft Dynamics 365 (D365) experience strongly preferred.
* Experience supporting invoicing, billing, credits, rebilling, or order adjustments preferred.
* Strong attention to detail with the ability to identify and correct data discrepancies.
* Ability to manage a high-volume workload while maintaining accuracy and productivity.
* Strong organizational and time management skills.
* Ability to troubleshoot issues and identify appropriate solutions.
* Proficiency with Microsoft Office, including Excel, Outlook, and Teams.
* Strong communication skills and ability to work effectively with internal teams.
Preferred Qualifications
* Experience in order management, distribution, manufacturing, supply chain, or customer service operations.
* Experience working with Microsoft Dynamics 365 order management modules.
* Experience with OCR or automated order capture systems.
* Familiarity with inventory management, pricing validation, and customer account maintenance.
* Experience supporting monthly reporting, invoicing, and reconciliation activities.
* Experience working in a fast-paced, deadline-driven environment.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
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