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Internship Remote Chat Support Jobs in Portland, OR

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from ...

Bicycle Health

Recovery Coach

Portland, OR · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

New

Bicycle Health

Recovery Coach

Portland, OR · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

New

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All JobsChat Support JobsInternship Remote Chat Support JobsInternship Remote Chat Support Jobs in Portland, OR

Internship Remote Chat Support information

See Portland, OR salary details

$9

$17

$23

How much do internship remote chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for internship remote chat support in Portland, OR is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.62 per hour, depending on experience, location, and employer.

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Portland, OR? The most popular types of Remote Chat Support jobs in Portland, OR are:
What are popular job titles related to Internship Remote Chat Support jobs in Portland, OR? For Internship Remote Chat Support jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Internship Remote Chat Support jobs in Portland, OR look for? The top searched job categories for Internship Remote Chat Support jobs in Portland, OR are:
What cities near Portland, OR are hiring for Internship Remote Chat Support jobs? Cities near Portland, OR with the most Internship Remote Chat Support job openings:
Internship Remote Chat Support jobs near you
Infographic showing various Internship Remote Chat Support job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,972 per year, or $17.8 per hour.

Consultant

The Hackett Group

Portland, OR • Remote

$21 - $26/hr

Full-time

Re-posted 2 days ago

Job description

A Call Center Support Agent serves as the frontline representative of a company, managing a variety of employee interactions primarily through phone calls, emails, and live chats. Their main goal is to provide exceptional customer service and resolve any time entry, HR, Payroll related issues that the employee may have. 

Key Responsibilities

  • Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from employees and managers regarding HR policies, procedures, and systems
    • Provide accurate and timely information on HR-related topics such as time entry, scheduling and absences, payroll, onboarding, performance management, and the like
    • Troubleshoot and resolve issues related to HR systems and processes, escalating complex cases to higher-level support or subject matter experts as needed
    • Assist with HR process improvements by identifying recurring issues and suggesting enhancements to streamline operations
    • Collaborate with client team members to ensure consistent and effective service delivery
    • Document and accurately track all inquiries, interactions, and resolutions in the CRM system to ensure proper follow-up and reporting
    • Meet SLA and performance targets and contribute to team goals.
    • Participant in continuous improvement by suggesting opportunities to improve employee experience.

Required skills/experience.

  • High-proficiency verbal and written communication
    • More than one year's experience in a call center or customer service role is mandatory
    • Overall exposure or knowledge in any of the following general HR processes such as time and attendance, employee concerns, onboarding, talent management, and payroll
    • High-quality customer service skills
    • Excellent communication and people skills
    • Ability to manage stressful situations and remain calm under pressure

Recommended Specific Technical Skills

  • Proficiency in using computer systems such as HR system and Microsoft Suite
    • Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk
    • Experience with time, scheduling and attendance modules in Workforce Software application 
    • Experience with HR Solutions such as Oracle HCM Cloud is highly beneficial 

Working Conditions:

  • A collaborative and innovative work environment
  • The opportunity to work in a global company with top class systems
  • Opportunities for professional growth
  • Full-time position
  • Remote from home work; consistent internet connection required; professional home office with limited background noise required; and ability to utilize webcam required
  • On the job training is provided

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