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Requisition No: 878587 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60073136

 Pay Plan: Career Service

Position Number: 60073136 

Salary:  $46,000.00 - $49,000.00 

Posting Closing Date: 07/06/2026 

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This is an Open Competitive Opportunity

The Operations Review Specialist will be responsible for maintaining databases and analyzing reports, records, and directives related to refugee services. The specialist will work closely with stakeholders to obtain data required for refugee operational activities, including federal reports.  Success in this role requires a combination of technical aptitude, analytical thinking, and a strong commitment to customer service.

This position is located at the DCF Headquarters in Tallahassee in the Office of Information Technology Services (OITS).  The position is full-time, in-person. 

Examples of Work Performed:

• Supports the refugee services data entry system and maintains automated reports that support the federal grant and state contract management requirements for refugee services.   
• Works with stakeholders to obtain accurate and relevant data for operational activities.
• Analyzes and compiles data and prepare reports.
• Serves on one or more service teams, representing the data unit and providing input in all areas discussed to improve the performance of the service.
• Designs systems and procedures, conducting activities for purposes of constructing, integrating, modifying, delivering, or completing programs, systems, structures, or products involving the refugee services data.
• Provides technical assistance and support.
• Reviews programs, services, screens, and reports, and confers with management and users to identify problems, improvements, requirements, and business rules.
• Performs and documents system enhancements or corrections.
• Maintains user manuals and data dictionaries.
• Provides training to system users as required.

Knowledge, Skills, and Abilities:

• Knowledge of the software development life cycle (SDLC).
• Knowledge of computer programming languages and software.
• Ability to design programs and systems logic.
• Skilled at preparing written reports including statistical data.
• Ability to process information logically, analyze, and interpret data.
• Ability to make presentations either written or oral.
• Ability to plan, organize and coordinate work assignments; communicate technical information effectively; and establish and maintain effective working relationships with others.
• Strong critical thinking and problem-solving skills with the ability to analyze complex data and identify trends, anomalies, and root causes.
• Strong customer service skills and the ability to work effectively with users of varying technical backgrounds.

Requirements:

• Bachelor's degree in business administration, information technology, data analytics, computer science, or a related field.
• Coursework, internship experience, or professional experience involving databases, reporting, analytics, or information systems.
• Strong analytical and critical thinking skills, with the ability to analyze data, identify trends, and solve problems.
• Excellent communication, interpersonal, and customer service skills.
• Beginner to intermediate proficiency in SQL and PL/SQL for querying, validating, and analyzing data.
• Familiarity with relational databases and data management concepts.
• Ability to communicate technical information effectively to both technical and non-technical audiences.
• Experience with Oracle, Oracle APEX, or similar database platforms is preferred but not required.
• Familiarity with grant compliance, reporting requirements, or government programs is preferred but not required.
• Possess multicultural awareness and the ability to work effectively with diverse populations.

Special Notes:

• Only US citizens and lawfully authorized alien workers will be hired.

• Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

• Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

• Veteran’s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

• Background Screening Requirement: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.