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Internship: Network Operations Center

Network Data Systems (NDS) is a proven leader in IT infrastructure consulting. We are privately owned, profitable, and growing rapidly. More than 85% of our revenue comes from professional services (not hardware), which means our people are the core of our business.
Why choose NDS?
1) NDS culture. Everyone says they are employee focused. But we live it. We invest in the training and development of our employees, and we don't believe in wage freezes. The proof is in our low employee turnover and high customer satisfaction ratings.
2) Cutting edge technology in complex customer environments. Nexus, UCS, mobile computing solutions... if you love technology, NDS is a great place to be. Our customers depend on NDS to keep them ahead of their competition, which is why we're ahead of ours.
3) Growth. We've more than doubled in size over the past three years, and we're not slowing down. That means career growth and fantastic opportunities for everyone.
The NDS Managed Service offering, NCompass, provides 7x24x365 proactive management and support of our clients' infrastructure, ensuring peak performance and improving overall service levels while typically reducing operational expenses. Our clients are able to focus on their core business rather than operational support, and NDS is able to provide challenging opportunities to talented, customer-focused network support professionals.

POSITION DESCRIPTION

Specific responsibilities include, but are not limited to, the following:

• Address and resolve a wide variety of trouble tickets and customer service requests with a high sense of urgency
• Coordinate escalation of issues as appropriate, ensuring proper hand-off and timely resolution
• Manage and coordinate 3rd party suppliers (Cisco TAC, Telco service companies, customer technical support teams, etc.) from ticket initiation through resolution
• Maintain all WIKI and technical documentation of NOC processes and procedures
• Continued development of knowledge and technical skills in network and system administration, particularly with regard to Cisco architecture and platforms

POSITION REQUIREMENTS

This is a part-time, temporary student position. Applicants must be enrolled as a student at an accredited college or university at time of hire.

Students interested in this internship opportunity must be available a minimum of three days per week for at least four hours per day.

REQUIRED SKILLS

• Basic knowledge of IP-based networking, including knowledge of routing protocols
• Engineering background a plus
• Strong analytical skills and able to collate and interpret data from various sources  
• Ability to multi-task and prioritize work appropriately
• Good self-awareness – understanding skill/knowledge and when to escalate
• Actively seeks out tasks that help develop skills and knowledge
• Ability to work on own initiative
• Actively seeks ways of improving existing systems and processes
• ‘Can do’ attitude and perseverance
• Flexible and adaptable approach to problem solving
• Cooperate with other teams and actively encourages strong working relationships with other teams
• Diplomatic, consultative and professional client interactions while working through resolutions
• Clear communication skills – verbal and written
• Diligence and attention to detail

TO APPLY

To apply for this position, please send your resume to If you are interested in this position, please contact Nicole Mehalopoulos at .