Salary : $52,735.07 - $61,963.20 Annually
Location : 400 West Washington Street Greensboro, NC
Job Type: Full Time
Job Number: 03954
Department: Law Enforcement
Opening Date: 06/05/2026
Closing Date: 6/8/2026 11:59 PM Eastern
GUILFORD COUNTY GOVERNMENTEmpower Successful People to thrive in a Strong Community supported by Quality GovernmentTransparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
DescriptionGENERAL STATEMENT OF DUTIESUnder the general direction of the Director, the Jail Diversion Coordinator conducts assessments, provides intervention, and referrals for justice-involved individuals living with serious mental illness or substance use disorders.
DISTINGUISHING FEATURES OF THE CLASSThe coordinator works with detention center staff, community stakeholders, and the court systems to provide post-arrest diversion services. These services include holistic planning and case management/monitoring for up to one year. Services may include but are not limited to Assertive Community Treatment team (ACTT), Peer Support, Community Support Team (CST), Intensive Outpatient Program (IOP) Services, Psychosocial Rehabilitation (PSR), Narcotics Anonymous (NA), Alcoholics Anonymous (AA), and more.
Examples of DutiesDUTIES AND RESPONSIBILITIESEssential duties and responsibilities include, but are not limited to:- Process requests for services by conducting intakes, obtaining /completing necessary assessments, social histories, and collecting documentation for the determination of program eligibility.
- Monitor the database of incoming referrals from both High Point and Greensboro Jails and coordinate engagement with them.
- Attend court hearings as assigned. Collaborate with the District Attorney's Office/Public Defender.
- Assist with mental health and substance use grants.
- Provide accurate and thorough reports to hospitals after involuntary commitment.
- Provide appropriate service referrals to clients and/or family members either through the direct assessment process or when requests are made by phone.
- Act as liaison and consult with GCSTOP, Guilford County Reentry Programs and additional community agencies to maintain coordination of the intervention process. Network with appropriate organizations within Guilford County and maintain positive relationships with law enforcement agencies in Guilford County.
- Complete required documentation within 24 hours, to include case documentation, assessments, notes, etc.
- Collect and provide necessary data to quantify and evaluate outcome measurements.
- Provide input in developing protocols for program sustainability and enhancement.
- Assist with program development and expansion in Guilford County.
- Provide the director with information regarding new referrals for coordination and updates on open cases.
- May provide direction and leadership for interns, volunteers, or contract employees. case managers.
- Develop and manage a stakeholder network of external partner agencies.
- Serve as an advocate for the individual and facilitate the Interdisciplinary Team in the development of the Individual Comprehensive Plan
- Coordinate, implement, and monitor the Individual Comprehensive Plan
- Provide mediation between the individual and the providers, guardians, family members, or the agency relative to the needs and desires identified by the individual
- Assist in accessing community resources identified for the individual, family members, and/or providers
- Participate in professional development opportunities
RECRUITMENT STANDARDSKnowledge, Skills, and AbilitiesTechnical Knowledge
- Computers and electronic data processing
- Word processing software (i.e. Microsoft Word)
- Email (i.e. Outlook)
- Internet
- Electronic record keeping system
- Jail Management Software
Math Knowledge
- Basic math such as adding, subtracting, multiplying, and dividing
Personal Skills
- Flexibility in adjusting to changing circumstances, information, personnel, and customer needs
- Demonstrate a willingness to take initiative and work independently
- Understanding of and ability to practice safe working habits
- Brings others together to reconcile differences
- High level of integrity
Technical Skills
- Basic typing skills
- Excellent communication skills
- Good writing skills
- Ability to learn how to use the County's email, internet and other systems
Organizational Skills
- Effective time management and organizational skills
Communication Ability
- Ability to be culturally competent/humble with diverse populations
- Ability to communicate effectively to various groups of individuals in person, in written form and via telephone
- Positively represent the Guilford County Sheriff's Office to customers, the public, other entities and external sources
- Develop/maintain constructive and cooperative working relationships with others
- Use courtesy, discretion, and sound judgment
- Effectively meet and communicate with customers and the public
Technical Ability
- Use computer systems including hardware and software to set up functions, enter data, process information
- Observe, receive, and otherwise obtain information from relevant sources
- Understand and interpret legal and government documents such as Guilford County Sheriff's Office Policies and Procedures
- Comprehend and apply technical information
Other Ability
- Perform and process paperwork
- Organize, plan, and prioritize work
- Prepare reports
- Work independently with little or no supervision
- Analyze information and use logic to address work-related issues
- Understand and comprehend instructions, correspondences, and memos
- Take on responsibilities and challenges
- Be reliable, responsible, and dependable in fulfilling obligations
- Be open to change and variety in the workplace
- Work under pressure with interruptions and challenging deadlines
Typical QualificationsMINIMUM QUALIFICATIONSMaster's degree in social work, counseling or human services related field and one year of experience in mental health or substance use; OR, Bachelor's degree in social work, human services related field and three years of experience in mental health or substance use.
Special QualificationSupplemental InformationPhysical Demands:Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, driving an automobile, or use of a PCs or other VDTs to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present
Working Conditions:- Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat, and ventilation; environment is organized and stable.
- Hazards: Work presents no significant hazards to employees.
Driving is Essential Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process.
They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County. We offer Health Insurance (
UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an
Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes
5% into your 401(k) - no match required.
Enrollment in the
State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000
Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have completed
All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications. - No formal education
- Some High School, No Diploma/GED
- High School Diploma or GED
- Some College, No Degree
- Associate's Degree (AA, AS)
- Bachelor's Degree (BA, BS)
- Some Graduate Coursework, No Degree
- Master's Degree (MA, MS, MBA, etc.)
- Professional degree (JD, MD, DVM, etc.)
- Doctoral Degree (PhD, EdD, etc.)
02
Do you have a current valid driver's license?
03
Is your degree in social work, counseling or a human services related field? *Please specify degree conferred in the education section of your application
- Yes
- No
- I do not have a degree.
04
How many years of experience do you have working within mental health or substance use? Human Resources will not process incomplete answers. You must also clearly state your experience in the Employment/Work History section of your employment application
- No experience
- Less than 1 year of experience
- 1 year of experience, but less than 3 years of experience
- 3 years of experience, but less than 5 years of experience
- 5 years of experience, but less than 7 years of experience
- 7 years of experience, but less than 9 years of experience
- 9 years of experience, but less than 10 years of experience
- 10 or more years of experience
05
In your own words clearly describe your experience (company name, job duties, etc.) working in mental health or substance use? • If you have no experience, please type "Not Applicable" or "N/A." • Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers. • You must also clearly state your experience in the Employment / Work History section of your employment application
06
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
07
I understand that an official copy of my college transcript will be required upon conditional offer of employment.
Required Question
