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Internship Help Desk Technician Jobs in Winnipeg, MB

They will also be involved in the training and development of the Sample Preparation technicians ... Ability to sit at a desk and do general office work, which includes periodic sedentary ...

Internship Help Desk Technician information

See Winnipeg, MB salary details

$10

$22

$34

How much do internship help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for internship help desk technician in Winnipeg, MB is $22.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.23 and $25.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Help Desk Technician, and why are they important?

To thrive as an Internship Help Desk Technician, you need a basic understanding of computer hardware, networking, troubleshooting, and often a relevant IT coursework or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop software, and standard operating systems like Windows and macOS is typically required. Strong communication, active listening, and problem-solving abilities help you stand out in providing support to users. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting the overall IT infrastructure.

What are some typical challenges faced by Internship Help Desk Technicians, and how can you prepare for them?

Internship Help Desk Technicians often encounter a variety of technical issues from users with different levels of computer literacy. Common challenges include troubleshooting unfamiliar software problems, managing a high volume of support requests, and communicating solutions clearly to non-technical users. To prepare, it helps to strengthen your foundational IT knowledge, practice active listening, and develop clear communication skills. Being proactive in seeking guidance from senior team members and documenting solutions can also make the learning curve smoother.

What does an Internship Help Desk Technician do?

An Internship Help Desk Technician assists users with technical issues related to computer systems, software, and hardware. They typically respond to help desk tickets, troubleshoot problems, and provide solutions either remotely or in person. Interns in this role learn to diagnose issues, escalate complex problems to senior staff, and ensure users experience minimal downtime. This position offers valuable hands-on experience in IT support and customer service, serving as a stepping stone to more advanced technology roles.

What is the difference between Internship Help Desk Technician vs Help Desk Technician?

AspectInternship Help Desk TechnicianHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications often preferred
Work EnvironmentInternship setting, supervised, entry-levelFull-time, professional IT support environment
Employer & Industry UsageInternship programs in IT departments, tech companies, or educational institutionsIT support teams across various industries
Search & Comparison IntentLearning role, entry-level experience, career explorationTechnical support, troubleshooting, customer service

The Internship Help Desk Technician role is an entry-level position designed for students or those gaining initial experience in IT support. In contrast, a Help Desk Technician is a full-time professional responsible for resolving technical issues. The internship offers supervised learning, while the technician role involves independent troubleshooting and customer interaction.

What are the most commonly searched types of Help Desk Technician jobs in Winnipeg, MB? The most popular types of Help Desk Technician jobs in Winnipeg, MB are:

Technical Support / IT Field Technician

Saint Laurent Consulting

Winnipeg, MB

Other

Posted 4 days ago


Job description

Technical Support / IT Field Technician


Location: Winnipeg, Manitoba

Employment Type: Full-Time

Employment Type: Contract

Work Style: Hybrid (Office + Client Site Visits)


Overview

Our client is looking for a skilled and reliable IT Support Technician with 2 - 4 years of hands-on experience in IT support and field service work. This role combines Level 1 technical support with on-site installations, networking tasks, and client-facing technical service.

The position is well suited for someone who is comfortable working both in an office environment and in the field, handling a mix of support tickets and physical infrastructure work.


Key Responsibilities

  • Provide Level 1 IT support for end users (hardware, software, and connectivity issues)
  • Troubleshoot and resolve help desk tickets efficiently
  • Perform on-site technical support and installations at client locations
  • Install, configure, and maintain IP camera / CCTV systems
  • Assist with basic network setup and troubleshooting (routers, switches, access points, IP addressing)
  • Set up and support IT equipment including PCs, laptops, printers, and network devices
  • Document all work performed, including configurations and issue resolution
  • Communicate professionally with clients during on-site visits
  • Ensure work is completed safely and according to site requirements


Field Work Requirements

This role involves regular travel to client sites within Winnipeg and surrounding areas.

  • On-Site Service & Dispatches: Traveling to customer sites to manage the installation, commissioning, testing, and routine maintenance of technical systems.
  • Diagnostics & Troubleshooting: Investigating, analyzing, and diagnosing complex mechanical, electrical, or software issues and determining the most efficient solutions.
  • Preventative Maintenance: Conducting scheduled checks and equipment calibrations to minimize future downtime and prevent major equipment failures.
  • Technical Reporting: Documenting all site visits, diagnostic results, parts used, and services rendered into a Field Service Management (FSM) system.


Required Qualifications

  • 2 - 4 years of experience in IT Support, Help Desk, or Technical Support
  • Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing)
  • Hands-on troubleshooting experience with hardware and software issues
  • Valid driver’s license and reliable transportation
  • Ability to work independently in both field and office environments
  • Strong communication and customer service skills


Nice to Have

  • Experience with IP surveillance / CCTV systems
  • Background working with MSP (Managed Service Provider) environments
  • Experience with structured cabling or basic network installations
  • Comfortable working at heights (ladders or scissor lifts)
  • Willingness to travel to the United States on occasion