Salary : $48,073.00 - $76,918.00 Annually
Location : Barrow County, GA
Job Type: Full Time
Job Number: 00176
Department: E911
Opening Date: 02/01/2023
This position is responsible for assisting in the dispatch of emergency services.
This job is a safety sensitive position that will require a pre-employment drug test and subsequent random drug and alcohol testing in accordance with Barrow County Drug and Alcohol Free Workplace. MAJOR DUTIES - Answers emergency and non-emergency phone calls for service; determines nature of the call and the type of assistance needed.
- Utilizes the Computer Aided Dispatch System to record, track, log, and assign calls to appropriate personnel.
- Relays information over county-wide emergency communications radio system to appropriate emergency response personnel according to department policies, procedures, and guidelines.
- Assists callers in high-stress situations such as domestic violence, suicide threats, medical emergencies, burglaries and robberies, auto accidents, and other incidents.
- Performs multiple tasks simultaneously such as talking to callers on the phone or radio and typing information into the computer.
- Receives, monitors, and dispatches radio traffic for law enforcement, fire department, emergency medical services, and other agencies.
- Dispatches appropriate agency personnel to incident locations according to established departmental guidelines.
- Enters data into and obtains data from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) networks.
- Calls business and the public as a support function to obtain or relay information to/from officers.
- Provides locations and directions to officers and the public using various mapping tools.
- Participates in annual training classes and courses to maintain certification.
- Participates in coordinating emergency response and assistance from external agencies.
- Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
- Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION - Knowledge of departmental policies, procedures, and guidelines.
- Knowledge of GCIC/NCIC rules and regulations.
- Knowledge of laws pertaining to emergency communications such as FCC regulations.
- Knowledge of county roadways, landmarks, businesses, and other geographical information within the county.
- Skill in interpersonal communications.
- Skill in oral and written communications.
- Skill in judgement and decision making regarding scope of work.
- Skill in performing duties during stressful situations.
- Skill in working with Computer Aided Dispatch System.
- Skill in mentoring others.
- Skill in computer operations.
MINIMUM QUALIFICATIONS - Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Possession of or ability to readily obtain GCIC/NCIC certification, must be obtained within 12 months.
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