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Internship Call Center Billing Jobs (NOW HIRING)

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Provide information regarding products, services, billing, and company policies. * Escalate complex ...

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service ... Collaborate with clinical, administrative, and billing teams to streamline the intake and ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Background handling billing inquiries or account resolution * Familiarity with CRM platforms or ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... Background handling billing inquiries or account resolution * Familiarity with CRM platforms or ...

PeopleShare Inc

Call Center Representative

Orange, NJ · On-site

$19 - $20/hr

Experience with pharmacy benefits, healthcare insurance, or medical billing (preferred). Familiarity with call center metrics and performance standards (a plus). Experience with Five9, InContact, or ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Address customer inquiries and resolve billing issues. * Maintain accurate records of customer ... Call center background. * Good communication skills. * 1 year of experience in a similar role.

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center RepresentativeThe Call Center Representative will be responsible for handling inbound ... Address customer inquiries and resolve billing issues.Maintain accurate records of customer ...

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Call Center Agent

Ova Technologies

Alpharetta, GA • On-site

$14.75 - $19.25/hr

Other

Medical, PTO

Re-posted 23 days ago

Job description

Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming customer calls and respond to inquiries professionally.
  • Make outbound calls for customer follow-ups, surveys, or sales support activities.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in CRM or call management systems.
  • Provide information regarding products, services, billing, and company policies.
  • Escalate complex customer issues to the appropriate department.
  • Meet individual and team performance targets, including call quality and productivity metrics.
  • Maintain customer confidentiality and data security.
  • Follow company procedures and customer service standards.
  • Participate in training and continuous improvement initiatives.
Required Qualifications
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • 1+ year of experience in a call center, customer service, or support role preferred.
  • Basic computer and data entry skills.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Active listening skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Time management and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible shifts if required.
Preferred Skills
  • Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot).
  • Knowledge of call center technologies and ticketing systems.
  • Experience handling high call volumes.
Key Competencies
  • Customer Focus
  • Professionalism
  • Patience and Empathy
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Accountability
Benefits
  • Competitive Salary
  • Health Insurance
  • Paid Time Off
  • Incentive Programs
  • Employee Training and Development
  • Career Advancement Opportunities
Working Conditions
  • Office-based, Remote, or Hybrid work environment.
  • May require evening, weekend, or holiday shifts.
  • Fast-paced environment with performance metrics and call volume targets.

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