Internship Amazon Customer Service Jobs in San Ramon, CA

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Do you want to design, build and operate services that are used by millions of customers every day? Are you passionate about architecting highly available and large-scale services?
If the answer is yes, the WorkSpaces Applications team wants to talk with you. We're a rapidly-growing and we're looking for talented and motivated engineers to join the team.
WorkSpaces Applications enables SaaS application streaming and virtual desktop delivery for customers at an incredible scale. We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast and highly scalable solutions. You'll build on top of AWS utilizing industry-leading patterns on EC2, S3, DynamoDB, Kinesis, Lambda, APIGateway, and more. We strive to deliver innovative solutions and features that enable millions of concurrent streams, snappy click-to-stream app starts, end-to-end streaming latency faster than human perception, lowest possible cost per streaming session, secure and isolated streams for optimal compute and graphics utilization, high fidelity graphics, broad server OS selection, and broad client OS support.
Key job responsibilities
- Design, Develop, Deliver and Operate secure, reliable and scalable solutions for customer features as well as internal operational improvements.
- Maintain high standard by delivering high quality in your own work as well as and push for a high bar in code, design and other document reviews for the team.
- Work across team boundaries and help deliver on team projects by showing high bar of ownership, earn trust and deliver results.
- Develop a deep understanding of the system as well as the overall service, understand core customer usage patterns and workflows. Be part of the team's oncall rotation and help in directly engaging with customers and stakeholders and drive ticket and issue resolution.
- Demonstrate customer obsession in your work (design, implementation, testing, deployments, operations).
- Develop your communication skills and leverage written and verbal communication to earn trust and drive consensus and required outcomes while collaborating with team mates and across team-boundaries.
- Be closely engaged in team meetings and processes and help continuously identify and drive improvements for the team's efficiency and effectiveness.
- Be a mentor and role model for junior engineers by exemplifying and re-inforcing the Amazon's LPs every day.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annually