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Internet Banking Technical Support Representative Jobs

Founded in 1998, OmniMetrix is the leader and pioneer in Internet of Things (IoT) wireless remote ... The Technical Support Representative is responsible for fielding calls and e-mail requests from ...

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Job Summary The Technical Support Representative delivers multi-channel customer service and ... Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Key ...

Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products * Provide a friendly, courteous experience for customers

Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products * Provide a friendly, courteous experience for customers

Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ... As a Technical Support Representative, you'll be on the front lines of the customer experience ...

As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and ...

As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and ...

As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and ...

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

As a Technical Support Representative, you'll be on the front lines of the customer experience, helping subscribers troubleshoot Streaming TV and Home Internet services, resolve technical issues, and ...

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Internet Banking Technical Support Representative information

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How much do internet banking technical support representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for internet banking technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are popular job titles related to Internet Banking Technical Support Representative jobs?

For Internet Banking Technical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Internet Banking Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Buford, GA • On-site

ExtensisHR
Human Resources Consulting Services • 201 - 500 employees

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New


ExtensisHR rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Founded in 1998, OmniMetrix is the leader and pioneer in Internet of Things (IoT) wireless remote monitoring, diagnostics, and control of critical assets. We increase asset reliability by eliminating 95% of “fail to start” situations, providing 24/7 continuous diagnostics for military and government assets, gas pipelines, oil & gas equipment, and emergency power applications.

Our web-based platform delivers real-time notification of changes or alarm conditions across a customer's equipment network, along with extensive reporting, analysis, graphing, and remote-control capabilities. Our systems are installed globally across gas pipelines and other critical facilities, including cell towers, grocery stores, medical facilities, data centers, public transportation systems, and federal, state, and municipal government facilities.


The Technical Support Representative is responsible for fielding calls and e-mail requests from customers seeking assistance with our products. Our technical support representatives use their knowledge of our products and of power generators and air compressors, as well as certain other products such as cathodic protection monitoring equipment, to provide timely and accurate solutions to our customers. We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.


Customer Support

  • Provide timely and effective technical support to customers via phone, email, and chat
  • Troubleshoot and resolve hardware and software issues related to power generator monitoring systems
  • Assist customers in the installation, configuration, and maintenance of IoT devices
  • Work to exceed customers’ expectations, creating a positive customer perception of OmniMetrix

Product Knowledge

  • Develop and maintain a deep understanding of our IoT power generator monitoring products and services
  • Stay updated on industry trends, product updates, and technological advancements to better assist customers
  • Issue Resolution
  • Analyze and diagnose complex technical problems, ensuring swift and accurate resolution
  • Collaborate with cross-functional teams to escalate and resolve issues promptly

Documentation

  • Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles
  • Provide input to improve product documentation based on customer feedback and common support issues
  • Provide proper documentation of all customer contact

Training and Onboarding

  • Conduct training sessions for customers on the use of our power generator monitoring solutions
  • Collaborate with the sales team to assist in customer onboarding processes

Quality Assurance

  • Participate in testing new product releases and updates before deployment
  • Report and document any bugs or issues discovered during testing

  • Experience providing customer-facing technical support via phone, email, and chat
  • Working knowledge of power generators, air compressors, or similar industrial/IoT equipment (or strong aptitude to learn)
  • Ability to troubleshoot and diagnose hardware and software issues in a remote monitoring environment
  • Strong written and verbal communication skills
  • Ability to manage multiple support requests and prioritize effectively in a fast-paced environment
  • Comfortable working a Monday–Friday in-office schedule between 8:00 AM and 6:00 PM Eastern
  • High school diploma or equivalent required; Associate's degree or technical certification preferred

  • Competitive compensation, commensurate with qualifications and experience
  • Medical & dental insurance
  • 401(k) plan
  • Paid time off
  • Stock option plan

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