Internal Support Manager Jobs (NOW HIRING)

 SUMMARY:

The Performance Support Manager will provide oversight and governance for the operational support and project analytics processes across their assigned Engineering Regions and/or National Lines of Business via the centralized Performance Support Organization. These processes will include project setup, Work in Progress (WIP) tracking, Accounts Receivable tracking, Key Performance Indicators (KPIs) development and tracking, resource allocation and sharing, work management processes and other performance support functions as assigned by the Director - Performance Support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide direct supervision and oversight for the regional project analytics and business analytics teams.

Manage/develop models for reporting operational KPIs and information flow into weekly/monthly/quarterly performance reports including utilization, project cost analysis, customer specific KPIs, etc.

Support regional project analytics coordinators' development of intel for monthly leadership reports and to aid understanding and articulation of business drivers and performance.

Lead the analysis of current and past trends in KPIs including all areas of revenue, direct costs, expenses, and capital expenditures for the assigned regions.

Oversee and manage the development of region budgeting, financial forecasting, operational planning, and modeling tools.

Develop and maintain processes that enable interaction with corporate systems and applications

Develop and maintain effective relationships with all internal customers (e.g., RVPs, BMs, RBSMs, RTCs, FP&A, etc.) ensuring timely communication and responsiveness.

Improve performance by evaluating processes to drive efficiencies and understand return on investment in current and new lines of business, projects and offices including development of financial models and analyses to support strategic initiatives and support management team, directors and VP with in-depth analysis of regional operations.

Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes including Unit Bid requests, total lease costs, cost per metrics (internal and external).

 Perform other duties as assigned by management.

COMPLEXITY OF WORK: 

Complex; established procedures not available. Major decision making.

RELATIONSHIP OUTSIDE WORK GROUP:

Influences decisions of major nature. High degree of tact and diplomacy to obtain favorable decisions or maintain good will.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REGULAR ATTENDANCE is required.

EDUCATION and/or EXPERIENCE 

Required Associates degree (AA or equivalent from two-year college or technical school).

Preferred A Bachelor's degree from a four-year college or University in Accounting, Business Administration or experience equivalent to 5 years.

Experience

3-5  Year(s) Experience in business analytics and/or project management and/or project controls

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

PMP certification preferred.

ON-THE-JOB TRAINING: 

Training in Accounting and Project Management systems used within Pike will be required.  The time requirement for training will vary.

LANGUAGE SKILLS: 

A. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

B. Ability to write reports, Business correspondence, and procedure manuals.

C. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: 

A. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.

B. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

C. Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets

REASONING ABILITY: 

A. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

B. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

OTHER SKILLS AND ABILITIES:

• Demonstrated proficiency with Microsoft suite, Adobe Acrobat, Visio, Oracle.

• Ability to work well with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

• Demonstrated ability to work independently and follow through on assignments.

• High energy level with ability to work in fast-paced, ambiguous environment.

• Excellent organizational and planning skills.

• Excellent interpersonal skills.

• High commitment to achieving goals and plans.

• Demonstrated skill in verbal and written communications.

• Professional appearance always maintained per company dress code.

• Team oriented.

PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. How much on the job time is spent in the following physical activities?

• Stand Up to 1/3 (Occasionally)

• Walk 1/3 to 2/3 (Frequently)

• Sit 2/3 and more (Regularly)

• Talk or Hear  2/3 and more (Regularly)

• Use Hands to Feel, Handle or finger tools or controls  1/3 to 2/3 (Frequently)

• Climb or balance  None

• Stoop, Kneel, Crouch or crawl  Up to 1/3 (Occasionally)

• Reach with Hands and Arms  Up to 1/3 (Occasionally)

• Taste or Smell  None

1. Does this job require that weight be lifted or force to be exerted? If so, how much and how often?

• Up to 10 Pounds  1/3 to 2/3

• Up to 25 Pounds  Up to 1/3

• Up to 50 Pounds  Up to 1/3

• Up to 100 Pounds  None

• More than 100 Pounds  None

1. Does this job have any special vision requirements?

   Close Vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Color Vision (ability to identify and distinguish colors)

Peripheral visions (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to Adjust Focus (ability to adjust the eyes to bring an object into sharp focus)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wet, humid conditions (non-weather) None

• Work near moving mechanical parts Up to 1/3 (Occasionally)

• Work in high, precarious places None

• Fumes or airborne particles None

• Toxic or caustic chemicals None

• Outdoor weather conditions Up to 1/3 (Occasionally)

• Extreme cold (non-weather) None

• Extreme Heat (non-weather) None

• Risk of electrical shock None

• Work with explosives None

• Risk of radiation None

• Vibration None

While performing this job, the noise level in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic)

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company

About Us
Founded in 1945, Pike is a leading provider of construction, repair and engineering services for electric and gas utilities, as well as telecommunications companies with a growing portfolio of turnkey renewable projects. We work with hundreds of utility clients across the country, and we continuously expand our offerings to supply our customers with the ideas, technology, experience, manpower and equipment to perform any job.
"Essential" is the one word that sums up who we are, the work we do and what our people mean to us. Each of our employees plays a critical role in ensuring that infrastructure systems are up and running when people and businesses need them.
Pike is a family-oriented workplace with a strong culture of safety, collaboration, innovation and exceptional customer service.
Pike Engineering employees play critical roles in ensuring that essential services like electric power, gas, telephone and wireless communications are up and running when people and businesses need them. We offer engineering opportunities in transmission and distribution, substations, smart meter technologies, renewable energy, telecommunications, storm damage assessment and more.