Internal Communication Manager Jobs in Portland, ME

Become an everyday champion - and build a career where your impact fuels financial progress.

What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

• Merrick Bank: The bank that builds
• CardWorks Servicing: One partner, total performance
• Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary and Role Impact:

The Senior Specialist, Communications supports the planning, execution, and measurement of internal and external communications initiatives. This role serves as the primary owner of key internal communications channels and processes, including the company intranet, employee newsletter, communications calendar, email distribution, and communications analytics. The position also supports media relations, corporate events, sponsorships, vendor management, and employee engagement efforts.

The ideal candidate is a highly organized, detail-oriented, proactive communicator who is able to manage multiple priorities, partner with stakeholders across the organization, and use data-driven insights to continuously improve communications effectiveness.

Essential Functions:

• Manage the companywide communications calendar, advising stakeholders on timing, prioritization, and cadence of communications.
• Execute internal communications through email, intranet, Teams, and other channels.
• Own the end-to-end internal email process through PoliteMail, including building, scheduling, and distributing communications.
• Develop and support communication plans for key company initiatives, programs, and events.
• Maintain targeted distribution lists to support audience-specific communications.
• Serve as primary administrator for myNET, including publishing news, maintaining content, updating organizational pages, and managing the events calendar.
• Manage homepage content and banner promotions to ensure timely and engaging content.
• Create or source graphics and visual assets to support intranet content.
• Own The Works Weekly newsletter, including content planning, editing, stakeholder coordination, publication, and distribution.
• Track and analyze communications performance across PoliteMail, myNET, newsletters, and company meetings.
• Prepare recurring and ad hoc reports highlighting engagement trends and opportunities for improvement.
• Provide campaign-specific metrics and performance summaries to business partners and leadership.
• Support media relations activities, award submissions, speaking opportunities, and industry engagement initiatives.
• Monitor media coverage and prepare reporting and insights.
• Assist with planning and execution of internal and external events, including employee engagement activities, town halls, sponsorships, and conferences.
• Support communications-related activities tied to corporate sponsorships and partnerships.
• Coordinate vendor onboarding, invoice processing, and budget tracking for Communications projects and programs.
• Maintain project trackers, content calendars, communications assets, and department records.
• Support meeting coordination, stakeholder communications, and general department operations.

Requirements for Success:

• Strong writing, editing, project management, and organizational skills.
• Ability to manage multiple priorities, collaborate with diverse stakeholders, and deliver high-quality work in a fast-paced environment.
• Ability to work both independently and as a collaborative team player, partnering appropriately with stakeholders from various levels and areas of the organization, internally and externally.
• Detail-oriented with strong time management, critical thinking, organizational, analytical, and interpersonal skills.

Education & Experience:

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field preferred.
• Three (3)+ years of communications, public relations, marketing, or related experience.

Knowledge, Skills and Capabilities:

• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Experience with PoliteMail, Canva, Adobe Creative Suite, or similar communications and design tools preferred.
• Familiarity with media relations, sponsorships, external communications activities, corporate events, and employee engagement programs preferred.
• Strong analytical skills with experience interpreting communications performance metrics.
• Proficient public speaking abilities preferred.
  

The salary range for this position, if located in NY Metro/NY State is $85,000 to $105,000. However, please note that the salary range will vary for other geographic areas.

#INDHP

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.