Internal Audit Associate Jobs in Madison, WI (NOW HIRING)

Job Classification: Full Time

FLSA Status: Exempt

Department: Risk Management

Reports To: Director of Risk Management

Senior Leader: CFO

Job Overview

The Audit and Quality Assurance Specialist performs independent reviews and monitoring activities of deposit accounts, consumer and mortgage loans as well as other high-risk transactions, and operational processes to ensure accuracy, regulatory compliance, and adherence to internal policies and procedures.

This role applies full proficiency in audit practices and exercises independent judgment in identifying risk, evaluating controls, and recommending corrective actions. The position supports internal controls through ongoing quality assurance and audit and examination readiness across the organization, and partners across departments to strengthen operational effectiveness.

The role operates in a moderate-complexity environment, with meaningful impact on risk mitigation, operational integrity, and regulatory compliance. The specialist works closely with Retail Operations, Specialty Accounts, and Consumer Lending teams to ensure consistency, accuracy, and continuous improvement. The role has a direct impact on operational risk mitigation, audit readiness, and overall organizational compliance posture.

Major Tasks, Responsibilities and Key Accountabilities

Internal Audit

Audit & Review

• Performs detailed audits on higher-risk transactions, including consumer loans, new accounts, IRAs, certificates, address changes, check holds, and dormant or closed accounts.
• Reviews transactions for proper authorization, approval, and adherence to established procedures.
• Maintains organized and accurate audit working papers and supporting documentation.
• Prepares clear, detailed audit reports that summarize findings, identify control gaps, and provide actionable recommendations for corrective action and process improvement.
• Communicates audit findings, risk exposure, and recommendations to management and business line partners to support timely issue resolution and remediation.
• Ensures objectivity and consistency in audit reviews and findings.
• Maintains the highest standards of confidentiality, data privacy, and professional integrity in all audit activities, staff interactions, and handling of sensitive member and organizational information.
• Performs audits in collaboration with Consumer Lending and Specialty Accounts functions to ensure compliance, accuracy, and adherence to specialized processes.

External Audit, Examination & Compliance Support

• Assists with external audits and regulatory examinations by gathering and preparing requested documentation and reports.
• Supports compliance-related reviews and monitoring activities as assigned.
• Maintains working knowledge of applicable state and federal regulations, internal policies, and audit practices.

Quality Assurance & Monitoring

• Identifies errors and trends, communicates findings, and follows up to ensure timely corrections.
• Tracks audit results and contributes to reporting on quality performance at the individual, branch, and organizational levels using the credit union’s audit tracking platform.
• Helps identify opportunities for operational improvements and increased accuracy.

Training & Support

• Collaborates with Retail Operations and training teams to identify knowledge gaps and development opportunities.
• Assists in developing training materials and participates in delivering training to staff as needed.
• Serves as a resource to employees by answering questions and providing guidance to improve performance and compliance with procedures.
• Provides support to employees in identifying and responding to potential fraud and scam situations, in coordination with the AML/CFT Officer and BSA Specialist, including guidance on appropriate escalation when they are unavailable.
• Supports front line staff in understanding fraud risks, red flags, and prevention practices.

Collaboration & Other Duties

• Participates in internal teams or committees as requested.
• Performs other duties as assigned.

QUALIFICATIONS and COMPETENCIES

EDUCATION and EXPERIENCE

COMPETENCIES

OTHER (PHYSICAL, MENTAL, AND VISUAL SKILLS)

Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Environmental Job Requirements

Typically located in a comfortable, quiet indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, strong drafts, or bright lights.

Blackhawk Community Credit Union is an Equal Employment Opportunity (EEO) employer. It is the policy of BHCCU to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.