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Intern Technical Support Engineer 3 Jobs (NOW HIRING)

Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language. * 3+ years experience in a technical support, solutions engineering, or ...

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Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Experience (2-3+ years) in technical support or customer-facing engineering roles, ideally at high-growth tech companies where ambiguity spurs innovation. * You thrive in startup environments ...

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Technical Support Engineer

Erlanger, KY · On-site

$60K - $75K/yr

Capturing customer feedback to help shape future product innovation ✅ What we're looking for * 1-3 years' experience in technical support, field service, or engineering * Exposure to PLCs, HMIs ...

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years ... As a Technical Support Engineer, you'll work closely with customers, system administrators, and ...

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Technical Support Engineer

Alameda, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where ...

Technical Support Engineer

San Jose, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

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Intern Technical Support Engineer 3 information

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How much do intern technical support engineer 3 jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for intern technical support engineer 3 in the United States is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.91 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
Technical Support Engineer

Technical Support Engineer

Cypress HCM

San Francisco, CA

$39.21 - $44.13/hr

Full-time

Posted 3 days ago

Be an early applicant


Job description


Technical Support Engineer
Description:
  • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.
  • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous
Duties:
  • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
  • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
  • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
  • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
  • Analyze support trends and communicate recurring issues or feature requests to internal teams.
  • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
  • Lead and participate in training sessions for new product releases or feature updates.
  • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
  • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.
Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
  • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
  • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
  • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
  • Hands-on experience working with SQL and databases
  • Proficient in a modern programming language like JavaScript, Python etc.
  • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
  • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
  • Proven track record contributing to technical documentation and knowledge base resources.
  • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
  • Comfortable working with a distributed team and collaborating across multiple time zones.
Compensation:
  • $39.21 – 44.13/hr W—2
Req ID:
  • 36558625

Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

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