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Strategy and Operations Intern

TimelyCare

TimelyCare is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., TimelyCare combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, TimelyCare offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. TimelyCare drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

The Role

As a Strategy & Operations Intern, you will work directly with the Director of Strategy & Operations, Care Transformation to evaluate new growth opportunities, support operational improvements, and drive high-priority strategic initiatives across TimelyCare. This role sits on the Care Transformation Team, within the Care department, and is designed for a highly analytical and entrepreneurial problem-solver who is excited to tackle ambiguous business challenges and develop recommendations that influence strategic decision making. Throughout the internship, you will own discrete workstreams, conducting research, analysis, and business case development to help inform strategic and operational decisions.

Location

This is a remote position. Reviewing candidates across the country.

Internship Schedule & Duration

• 20 hours per week

• 10 weeks (dependant on start date)

What You'll Do

• Conduct market research and competitive analysis to assess emerging trends, market opportunities, and competitive dynamics

• Analyze internal and external data to identify insights, quantify opportunities, and validate strategic recommendations

• Structure and manage project plans for assigned initiatives, ensuring milestones, deliverables, and timelines remain on track

• Partner with cross-functional leaders to gather inputs, test assumptions, and refine strategic recommendations

• Build presentations and communicate findings to stakeholders, helping to inform recommendations for senior leadership

• Support operational improvement initiatives that increase organizational effectiveness and scalability

• Help evaluate and define business processes, workflows, reporting needs, and operating models to support future growth

• Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals

What You Bring

• 1+ years of experience in consulting, strategy, startups, technology, healthcare, finance, operations, or education (preferred but not required)

• Self-starter with strong analytical skills and intellectual curiosity; proactively seeks answers to complex problems, with the ability to bring actionable, clear steps to ambiguity

• Combines confidence in independent-problem-solving with the humility to seek input, challenge assumptions, and refine recommendations

• Excellent written and oral communication skills and ability to communicate with diverse audiences

• Motivated by opportunities to make a meaningful impact on student well-being, success, and outcomes

Benefits + Perks

• Paid Company Holidays + No work on your birthday!

• Company issued computer equipment

• Free access to TimelyCare's virtual medical and behavioral health support

• Mission-driven company with a supportive team culture

• Candidate Referral Program

The hourly base pay rate for this opportunity is $25.00.

TimelyCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.