... PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge ... Intern placement may vary based on availability and command approval. ALL POINTS IS AN EQUAL ...
... PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge ... Intern placement may vary based on availability and command approval. ALL POINTS IS AN EQUAL ...
Intern Help Desk information
See Wichita, KS salary details
$8.39 - $9.72
1% of jobs
$9.72 - $11.05
3% of jobs
$11.05 - $12.38
3% of jobs
$13.19 is the 25th percentile. Wages below this are outliers.
$12.38 - $13.70
29% of jobs
The median wage is $14.72 / hr.
$13.70 - $15.03
18% of jobs
$15.03 - $16.36
13% of jobs
$17.08 is the 75th percentile. Wages above this are outliers.
$16.36 - $17.69
15% of jobs
$17.69 - $19.02
7% of jobs
$19.02 - $20.35
5% of jobs
$20.35 - $21.68
3% of jobs
$21.68 - $23.01
2% of jobs
$8
$15
$23
How much do intern help desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for intern help desk in Wichita, KS is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.21 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Intern Help Desk, and why are they important?
To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What kinds of technical issues will I typically handle as an Intern Help Desk, and how much autonomy will I have in resolving them?
As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.
What does an Intern Help Desk do?
An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.
What is the difference between Intern Help Desk vs Help Desk Technician?
| Aspect | Intern Help Desk | Help Desk Technician |
|---|---|---|
| Credentials | Typically pursuing or recently completed relevant education; no formal certification required | Often required to have certifications like CompTIA A+ or similar |
| Work Environment | Entry-level, training-focused, often in educational or corporate settings | Operational, troubleshooting, and support-focused in various industries |
| Employer Usage | Internships offered by companies for training and experience | Full-time or part-time support roles in organizations |
| Search & Comparison Intent | Learning about entry-level IT support roles | Understanding professional support technician roles |
Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.
What are the most commonly searched types of Help Desk jobs in Wichita, KS? The most popular types of Help Desk jobs in Wichita, KS are:
2008 PC Support/Help Desk *SKILLBRIDGE INTERNSHIP OPPORTUNITY* with Security Clearance
All Points Logistics LLCMcconnell Air Force Base, KS
Other
Posted 27 days ago
Job description
THIS OPPORTUNITY IS FOR TRANSITIONING ACTIVE-DUTY SERVICE MEMBERS ONLY US CITIZENSHIP REQUIRED
ACTIVE DoD SECRET CLEARANCE REQUIRED DESCRIPTION OF POSITION / DUTIES: All Points is seeking motivated and cleared transitioning service members to participate in our DoD SkillBridge Internship Program as PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge opportunity provides structured training, mentorship, and hands-on exposure to IT support operations in real-world mission environments. Interns will learn to support enterprise IT services, troubleshoot technical issues, and deliver customer assistance in support of Air Force personnel and systems. These are 100%ON-SITE opportunities. Remote work is not supported. This SkillBridge internship is unpaid by All Points. Service members remain on active duty and are fully compensated by the Department of Defense throughout the duration of the internship. This is a unique opportunity specifically for transitioning active-duty service members within their last 180 days of service. Internship placements are based on candidate availability, command approval, and All Points' capacity at participating locations. For more information on the Skillbridge program, please visit https://skillbridge.osd.mil/ Job Responsibilities (may include but not limited to): Provide laptop, desktop, and IT service support during field visits on or near the flightline. Assist with installation, repair, maintenance, and testing of IT equipment. Diagnose technical errors and assist in determining proper solutions. Follow established workflows, schedules, and documentation standards. Produce timely and detailed service reports. Operate vehicles and field automation systems safely as required. Adhere to company procedures, protocols, and safety requirements. Collaborate with technical teams and share relevant information across the organization. Understand customer requirements and support briefings or recommendations. Build positive working relationships with customers, typically USAF flightline maintenance personnel. Perform other duties as assigned. EDUCATION: BA/BS in a technical field preferred but not required. Community College of the Air Force (CCAF) or advanced USAF maintenance schooling may substitute for a BA/BS. YEARS OF EXPERIENCE: 3-5 years desired (military technical experience acceptable). SKILLS / CERTIFICATIONS: Required Experience & Certifications: US Citizenship. Active DoD Secret security clearance. Basic understanding of IT equipment and troubleshooting fundamentals. Ability to safely work in field and flightline-adjacent environments. Desired Experience & Certifications: Prior flightline experience or familiarity with USAF maintainer operations. Experience with IT equipment maintenance. CompTIA Security+ CE certification. SECURITY CLEARANCE: Full United States Citizenship is required. * Active, current, and fully adjudicated US DoD Secret Clearance is required. LOCATIONS: Multiple SkillBridge internship opportunities may be available at:
Scott AFB (IL); Hickam AFB (HI); Dyess AFB (TX); Dover AFB (DE); Andrews AFB (MD); Charleston AFB (SC); MacDill AFB (FL); McConnell AFB (KS); Fairchild AFB (WA); McGuire AFB (NJ); McChord AFB (WA); Little Rock AFB (AR); Warner-Robbins AFB (GA); Pope AFB (NC); Ramstein AB (Germany). ADDITIONAL DETAILS: Unpaid DoD SkillBridge internship - service members continue to receive full military pay and benefits from the DoD. Eligibility limited to transitioning active-duty service members within their last 180 days of service. * Intern placement may vary based on availability and command approval. ALL POINTS IS AN EQUAL OPPORTUNITY EMPLOYER
ACTIVE DoD SECRET CLEARANCE REQUIRED DESCRIPTION OF POSITION / DUTIES: All Points is seeking motivated and cleared transitioning service members to participate in our DoD SkillBridge Internship Program as PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge opportunity provides structured training, mentorship, and hands-on exposure to IT support operations in real-world mission environments. Interns will learn to support enterprise IT services, troubleshoot technical issues, and deliver customer assistance in support of Air Force personnel and systems. These are 100%ON-SITE opportunities. Remote work is not supported. This SkillBridge internship is unpaid by All Points. Service members remain on active duty and are fully compensated by the Department of Defense throughout the duration of the internship. This is a unique opportunity specifically for transitioning active-duty service members within their last 180 days of service. Internship placements are based on candidate availability, command approval, and All Points' capacity at participating locations. For more information on the Skillbridge program, please visit https://skillbridge.osd.mil/ Job Responsibilities (may include but not limited to): Provide laptop, desktop, and IT service support during field visits on or near the flightline. Assist with installation, repair, maintenance, and testing of IT equipment. Diagnose technical errors and assist in determining proper solutions. Follow established workflows, schedules, and documentation standards. Produce timely and detailed service reports. Operate vehicles and field automation systems safely as required. Adhere to company procedures, protocols, and safety requirements. Collaborate with technical teams and share relevant information across the organization. Understand customer requirements and support briefings or recommendations. Build positive working relationships with customers, typically USAF flightline maintenance personnel. Perform other duties as assigned. EDUCATION: BA/BS in a technical field preferred but not required. Community College of the Air Force (CCAF) or advanced USAF maintenance schooling may substitute for a BA/BS. YEARS OF EXPERIENCE: 3-5 years desired (military technical experience acceptable). SKILLS / CERTIFICATIONS: Required Experience & Certifications: US Citizenship. Active DoD Secret security clearance. Basic understanding of IT equipment and troubleshooting fundamentals. Ability to safely work in field and flightline-adjacent environments. Desired Experience & Certifications: Prior flightline experience or familiarity with USAF maintainer operations. Experience with IT equipment maintenance. CompTIA Security+ CE certification. SECURITY CLEARANCE: Full United States Citizenship is required. * Active, current, and fully adjudicated US DoD Secret Clearance is required. LOCATIONS: Multiple SkillBridge internship opportunities may be available at:
Scott AFB (IL); Hickam AFB (HI); Dyess AFB (TX); Dover AFB (DE); Andrews AFB (MD); Charleston AFB (SC); MacDill AFB (FL); McConnell AFB (KS); Fairchild AFB (WA); McGuire AFB (NJ); McChord AFB (WA); Little Rock AFB (AR); Warner-Robbins AFB (GA); Pope AFB (NC); Ramstein AB (Germany). ADDITIONAL DETAILS: Unpaid DoD SkillBridge internship - service members continue to receive full military pay and benefits from the DoD. Eligibility limited to transitioning active-duty service members within their last 180 days of service. * Intern placement may vary based on availability and command approval. ALL POINTS IS AN EQUAL OPPORTUNITY EMPLOYER
About All Points Logistics
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Merritt Island, FL, US
Year founded
1997