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Intercom Jobs in Tempe, AZ (NOW HIRING)

Premise One LLC

Field Service Technician II

Tempe, AZ · On-site

$25 - $38/hr

Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling. * Technical Knowledge: Strong understanding of programming, technical commissioning ...

Insignia-Event-Services-LL

Audio Engineer

Glendale, AZ · On-site

$70 - $90/hr

Riedel Intercom & Bolero * Strong time management and organizational skills * Ability to multi-task and troubleshoot in a high stress, fast-paced, live production work environment * Bachelor's degree ...

Premise One, Inc.

Field Service Technician II

Tempe, AZ · On-site

$65 - $90/hr

Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling. * Technical Knowledge: Strong understanding of programming, technical commissioning ...

Albertsons

Produce Manager

Goodyear, AZ · On-site

$18.50 - $23/hr

Makes intercom announcements. * Ensures cleanliness and sanitation of sales floor and work area, cooler, equipment, wet boxes and cases. * Assists with answering and responding incoming calls ...

Walgreens

Pharmacy Intern Grad

Glendale, AZ · On-site

$16.50 - $20.50/hr

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

SmartRent

Solutions Architect

Phoenix, AZ · Hybrid

$62.50 - $82.50/hr

Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom). * Experience with a CRM (we use Salesforce). Preferred Qualifications * Multi-family housing or Proptech ...

Walgreens

Store Manager

Paradise Valley, AZ · On-site

Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information ...

Walgreens

Pharmacy Intern Grad

Scottsdale, AZ · On-site

$17 - $21.25/hr

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

Walgreens

Pharmacy Intern Grad

Gilbert, AZ · On-site

$33.50 - $45.30/hr

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

Walgreens

Pharmacy Intern Grad

Phoenix, AZ · On-site

$15.75 - $19.75/hr

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

Walgreens

Store Manager

Mesa, AZ · On-site

Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information ...

i2G Systems

ECAM Account Manager

Phoenix, AZ · On-site

... video, IDS, intercom, fiber/cabling, and GC/SOW-driven security work. * Build and maintain a qualified pipeline aligned with assigned revenue and growth targets. * Develop new stakeholder ...

Walgreens

Pharmacy Intern Grad

Sun City, AZ · On-site

$33.50 - $45.30/hr

Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.

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All JobsIntercom JobsIntercom Jobs in Tempe, AZ

Intercom information

What is an intercom specialist?

An intercom operator is responsible for managing and operating an intercommunication system, which allows people within a building or organization to communicate easily with each other. This role may involve answering calls, directing messages, monitoring security systems, and facilitating communication between different departments. Intercom operators often work in settings such as offices, hospitals, apartment complexes, or event venues, ensuring smooth and efficient internal communications. Their work helps maintain order, safety, and coordination within the organization.

What are the key skills and qualifications needed to thrive as an intercom specialist?

To thrive as an Intercom Specialist, you need a strong understanding of customer support operations, technical troubleshooting, and communication platforms, often backed by experience in SaaS or customer service roles. Familiarity with the Intercom software suite, CRM systems, and ticketing tools is typically required, and certifications in customer support or digital tools can be advantageous. Exceptional problem-solving, empathy, and the ability to manage multiple conversations efficiently are standout soft skills for this role. These skills are crucial for ensuring prompt, effective customer interactions and maintaining high satisfaction in fast-paced support environments.

How does working as an intercom specialist involve collaboration with other departments?

As an Intercom Specialist, you will frequently collaborate with IT, security, and facilities management teams to ensure seamless installation, maintenance, and troubleshooting of intercom systems. Communication with these departments is essential to coordinate upgrades, address technical issues, and align intercom functionality with overall building safety protocols. This cross-functional teamwork helps ensure that intercom systems support both day-to-day operations and emergency procedures effectively.

What is the difference between Intercom vs Customer Support Specialist?

AspectIntercomCustomer Support Specialist
Primary RoleCustomer communication platform for engagement and supportProviding direct customer support and resolving issues
Required SkillsCommunication tools, software knowledge, customer engagement strategiesCustomer service skills, problem-solving, product knowledge
Work EnvironmentTech companies, SaaS businesses, remote or office-basedCall centers, support teams, various industries
Common CertificationsNone mandatory, familiarity with SaaS tools beneficialCustomer service certifications (e.g., CCSP) optional

Intercom is a customer communication platform used by businesses to engage, support, and communicate with customers. In contrast, a Customer Support Specialist directly interacts with customers to resolve issues. While Intercom facilitates support, the specialist provides hands-on assistance. Both roles are essential in customer service but differ in scope and tools used.

What is the work of an intercom?

An intercom job typically involves installing, maintaining, and repairing intercom systems used for communication within buildings or facilities. It may require technical skills, knowledge of electronic systems, and troubleshooting abilities to ensure effective communication infrastructure. The role often involves working with hardware, wiring, and communication protocols.

Why work at Intercom?

Intercom offers roles such as customer support, engineering, and product management in a collaborative environment focused on communication and customer engagement tools. Employees often work with technologies like JavaScript, React, and cloud platforms, and benefit from flexible schedules and professional development opportunities.

What job categories do people searching Intercom jobs in Tempe, AZ look for?

The top searched job categories for Intercom jobs in Tempe, AZ are:

Intercom jobs near you
Infographic showing various Intercom job openings in Tempe, AZ as of August 2026, with employment types broken down into 4% Internship, 1% As Needed, 53% Full Time, 40% Part Time, and 2% Contract. Highlights an 95% Physical, and 5% Remote job distribution.

Field Service Technician II

Premise One LLC

Tempe, AZ • On-site

$25 - $38/hr

Full-time

Re-posted 27 days ago

Job description

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems. Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise One's on-call service program is a key component of this role.

Key Responsibilities

  • Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment.
  • Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.
  • Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.
  • Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.
  • Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on-site.
  • Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.
  • Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies. Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.
  • On-Call Rotation: Participate in the on-call rotation, providing emergency after-hours service as required.
  • Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.
  • Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.
  • Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
  • Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
  • Additional Duties: Perform other related services as required on-site, with flexibility to adapt to changing job demands.

Qualifications

  • Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
  • Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
  • Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.
  • Security Background: Preferred candidates will have a robust background in physical security systems.
  • Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.

Desired Certifications & Training

  • Genetec
  • Software House
  • Lenel
  • Feenics
  • Milestone
  • Avigilon
  • Crestron

Skill Requirements

  • Flexibility: Willingness to work overtime as needed to meet construction and service schedules.
  • On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.
  • Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.
  • Technical Proficiency: Competent in using computers and industry-specific software.
  • Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.
  • Driving Record: Must possess a clean driving record and hold a current state driver's license.

Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!

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